Ed Voyles Kia

I’ve been debating wether or not to write this, but I’m still frustrated about my purchase that I made a couple weeks ago, so here I am writing this review. I love the maintenance/service team at Ed Voyles still frustrated about my purchase that I made a couple weeks ago, so here I am writing this review. I love the maintenance/service team at Ed Voyles Kia Smyrna. I will continue to come here for maintenance. The members of the sales team I worked with are a different story. I felt incredibly pressured by Will and his manager Keith to buy out my lease right then and there after I clearly told Will I just wanted my financing options. I’m in sales so I get the “hustle” and they went back and forth to bring me options which I appreciated, but there was zero tact, and I felt like an unimportant number. Will was bouncing around to at least 3 other customers while working with me which was so confusing since there seemed to be so many “sales” people standing/sitting around. It would have been great to hear a “Lauren I’ll be right back I need to take care of this person,” instead of wondering where he was going - I had mentioned I needed to get home and I was not planning on being there for more than an hour. A couple hours later, one I caved and agreed to the price provided by Keith, Chris helped at the end of the sale. He was incredibly nice and has a very genuine personality, but all of a sudden out of nowhere I’m being sold MORE warranty and insurance policies. My heart sank because I was coming around to the fact I just agreed to buy my Kia, but now I had to make another decision I wasn’t prepared to make. I had been at the dealership for a grueling 3 hours and was absolutely done at that point, so not being able to do the appropriate research/ask all the questions like I wanted to, I just added on a package. On my way out Will told me anyone I refer who signs a deal would “put $100 in my pocket.” I couldn’t believe he told me that after that experience I had. He even told me at the beginning of this ordeal he would get my car washed and detailed for the upcoming trip I had mentioned - very smart, and appreciated. But after 3 hours and I was walking out, he was like “oh sorry about the detail” and I just said don’t worry about it, I need to leave. I’m not referring someone who did not deliver the level of service I expected from Ed Voyles Smyrna. Buyers remorse was (and still sort of is) incredibly real. Not to mention they snuck on a $400 fee to the original buyout price which I did not see until after I got home. I even ASKED about this $400 fee because another dealership had told me about it upfront, and this sales team only showed me the buyout quote without that extra add on. I wish there was more transparency and honesty in car sales - I’d much rather be told everything upfront than find out when I get home and feel like I’ve been scammed. And I have so many unanswered questions about my added on warranty/insurance and how I’m supposed to make payments. I don’t feel like I’m supposed to feel lost and overwhelmed by the questions I have after making a huge purchase like this. People are going to buy cars, and Kia is an incredible brand with terrific vehicles - why not be sincere and transparent to the people you want buying Kias for the rest of their lives. More

Everald and Chris will take care of you! Customer service is amazing! We really appreciate you guys and all of your help! Thank you so very much. is amazing! We really appreciate you guys and all of your help! Thank you so very much. More

Just bought a car at Ed Boyles Kia in Smyrna. Very dissapointed in how the deal was finalized. The sales person added on over $2,000.00 of extended warranty and gap insurance when we didn't want it. R dissapointed in how the deal was finalized. The sales person added on over $2,000.00 of extended warranty and gap insurance when we didn't want it. Raising monthly payments over $30.00. I'm considering returning th noe car. More

Excellent customer service and productt knowledge!!! Jim Voyles was awesome to deal with and he is definitely carrying on the family tradition of excellent customer service and in-depth knowledge of the Jim Voyles was awesome to deal with and he is definitely carrying on the family tradition of excellent customer service and in-depth knowledge of the vehicles! We have now bought two cars through Ed Voyles Kia and are about to purchase our third. We HIGHLY recommend going here for your next purchase for first class service!!! More

efficient and friendlyRon Thompson is a good service efficient and friendly Ron Thompson is a good service advisor. He explained future maintenance that's recommeded for my Kia Soul. Cashier is also ver efficient and friendly Ron Thompson is a good service advisor. He explained future maintenance that's recommeded for my Kia Soul. Cashier is also very friendly. Felt well taken care of as I waited on an oil change/tire rotation. More

Went to this dealership to buy a new car the service people the manager they were so insulting and rude I felt like they were just full of games and tricks I ended up going to carriage Kia and purchased people the manager they were so insulting and rude I felt like they were just full of games and tricks I ended up going to carriage Kia and purchased a car within an hour More

Very Good Service Very Good Kia collision did a great job. My vehicle was just purchased in February 2019, and 6 months later a moron hit my car at a red light. This i Very Good Kia collision did a great job. My vehicle was just purchased in February 2019, and 6 months later a moron hit my car at a red light. This is a brand new vehicle and i wanted it to look brand new again after the repairs... and it does! Thanks Josef at Service for doing my complimentary oil change. Thanks Walt Wheatley for helping with tha USAA insurance claim! I will get you Varsity burgers next time! More

Zach was super helpful We had Zach and he was super friendly and helpful. He had great suggestions on cars and colors to test out. I can't imagine better customer service. We had Zach and he was super friendly and helpful. He had great suggestions on cars and colors to test out. I can't imagine better customer service. More

Service Dept Wonderful Service advisor Mr Josef Fraser did an excellent job, getting my car in and all problems taken care of. A very pleasant experience. Thanks Wonderful Service advisor Mr Josef Fraser did an excellent job, getting my car in and all problems taken care of. A very pleasant experience. Thanks to Mr Fraser and Voyles service. Recommend highly More

Poor customer service It is very unusual to get someone to answer the phone at either number. The phone rings about 20-25 times then stops. I finally got through, but the p It is very unusual to get someone to answer the phone at either number. The phone rings about 20-25 times then stops. I finally got through, but the person I needed was not available. I have left 2 messages over the last 5 days, but my call has not been returned. Now I can't get an answer. It seems that only one of the many people there can answer my question. I have sold the car I purchased from them. I need to find out what they need from me to cancel my extended warranty before I let the car go. No one seems to know. More