Ed Voyles Kia

The car was bought from here as a certified preowned The cars engine, started having problems 2 months in Took the car in to get it checked out (Diagnosed) They said 4 - 7 days to get preowned The cars engine, started having problems 2 months in Took the car in to get it checked out (Diagnosed) They said 4 - 7 days to get it diagnosed Took it in Apr 5th @ 0700 Called on April 19th @ 1315 ( they told me they had an update but someone else would have to tell me my update and that they would be in touch shortly... ) It is now Apr 22 @ 1435 and still no update. More

Best experience in my 40 years of buying cars! Dion, Steve and Zack were professional, ethical and showed a high level of customer service. Dion listened to what I was looking for and the price I Dion, Steve and Zack were professional, ethical and showed a high level of customer service. Dion listened to what I was looking for and the price I wanted to pay. There was no back and forth. They got me the price i wanted, got my car detailed ,set everything up with Kia connect and gave me all the service info and details when it was already past their closing time. I arrived a little after 6PM on a Friday and drove home with my car by 8:45pm. Thank you Dion Steve and Zack for making it so great!! More

SERVICE DEPT. RUDE RUDE RUDE RUDE RUDE RUDE RUDE! I been dealing with Peter the service manager since 10/2023 about my check engine light that's covered under the RUDE RUDE RUDE RUDE RUDE RUDE RUDE! I been dealing with Peter the service manager since 10/2023 about my check engine light that's covered under the lifetime warranty. He will was RUDE my first encounter with him and I refuse to speak with him again. I've called corporate service times and received case numbers but no results. I was told if I take my car anywhere else I would void my warranty. Kelly the warranty manager had me thinking she was willing to help me and told me my car with the CODES my car qualified for the lifetime warranty but only to inform me months later they had a "GOODWILL" engine they could sell me for $1500. They don't explain things well they need to train the Reps properly on what they are doing instead of just putting someone in the open position. I have been in their system since 2012 and I AM DONE!!! Very Highly disappointed. I only owe 2K on my 2018 KIA just fix it already!!! More

Absolutely horrid. Do not use this dealership for service. I made an appointment to have the diagnostics read for a check engine light. The appointment turned out to Do not use this dealership for service. I made an appointment to have the diagnostics read for a check engine light. The appointment turned out to be just to check my vehicle in; they needed to hold my car for 7-10 days BEFORE even looking at it. I asked if I could check it in and bring it back in 7 days, but was told no as they could not risk their mechanics not having the vehicle there when they were ready. They did not care at all that I was expected to live without my car for 7-10 days just so it could sit on their lot. When I protested the ridiculousness of this policy, the service clerk became both indignant and rude. Save yourself time and hassle and go somewhere else. Run, don't walk, to another dealer or independent mechanic! More

*BUYER BEWARE* Yesterday I inquired on a used vehicle they had on their lot. I spoke with a Salesman who informed me that if we had an approved deal through them. I then sent over my paid off trade infor they had on their lot. I spoke with a Salesman who informed me that if we had an approved deal through them. I then sent over my paid off trade information along with pictures. They offered me about $1,800 below KBB, which I understood since they had not seen the car yet. I filled out a credit application and got a deal bank approved through them. This morning I called them and offered a $5,000 NON-REFUNDABLE deposit to hold the car for 2 days since we could not get their until then. They told me today that their inventory is "First Come, First Serve" and they are not taking deposits. NEVER IN MY LIFE have I offered a dealership a non-refundable deposit and had them tell me they wouldn't hold the car for two days. This was a 2013 Honda Pilot with 98k miles on it. I understand that the car is desirable, but if someone offers a non-refundable deposit, then what is the worst that can happen? I don't show and they make $5,000? I would advise you to avoid shady dealerships like this. More

Never ever buy a car or try to have one serviced at this dealer. I have tried for 25 days to get an answer about my vehicle. Everyone I spoke to on the phone was rude and insulting. I came in person to get dealer. I have tried for 25 days to get an answer about my vehicle. Everyone I spoke to on the phone was rude and insulting. I came in person to get info and guess what - rude again even denied knowing my car is here. It's been here since Jan 8th 2024. I will spend all of my free time and energy letting people know how horrible the employees are. NO ONE SHOULD ATTEMPT TO DO BUSINESS WITH THIS DEALER. More

Great service and very personable personnel who attended tp my needs in a professional manner tp my needs in a professional manner More

Oil change was easy to schedule and they were very courteous. I like the text updates on the car. I have to change oil at the dealer because the Stinger is so specific, but it didn't cost any more tha courteous. I like the text updates on the car. I have to change oil at the dealer because the Stinger is so specific, but it didn't cost any more than it would at Jiffy Lube! Will go there for my next service. More

Darius (sales) was friendly, knowledgeable, and professional. He went out of his way to make sure the sales process was as smooth as possible. professional. He went out of his way to make sure the sales process was as smooth as possible. More