Ed Voyles Kia

Great staff Was having issue with a sensor . the team worked tirelessly to figure out the problem and get it resolved. I was issued a loaner and kept up to speed Was having issue with a sensor . the team worked tirelessly to figure out the problem and get it resolved. I was issued a loaner and kept up to speed on all repairs More

Excellen Very kind Very polite Very nice Great job He took care of me very kindly The service was very fast . He completele has done what ever I asked fo Very kind Very polite Very nice Great job He took care of me very kindly The service was very fast . He completele has done what ever I asked for More

A Soulful experience. I had researched a few brands when going to buy a new car. I not only found a great car the KIA Soul ! but had a great experience. I had researched a few brands when going to buy a new car. I not only found a great car the KIA Soul ! but had a great experience. More

Enjoyed the entire buying experience! Ed Voyles Kia--and particularly Sales Mgr Robert Baptiste, Sales Professional Jaldrin Rodriguez, and Finance Mgr Rashid Ali-- made our buying experien Ed Voyles Kia--and particularly Sales Mgr Robert Baptiste, Sales Professional Jaldrin Rodriguez, and Finance Mgr Rashid Ali-- made our buying experience at this dealership today both pleasant and educational. We are happy with our new Kia Sportage and feel we got a good deal! More

Good service Svc was done in a timely manner, and the svc rep keep me informed of progress. Also gave realistic time frame for service to be completed. Offered shu Svc was done in a timely manner, and the svc rep keep me informed of progress. Also gave realistic time frame for service to be completed. Offered shuttle svc if I wanted and plenty of free snacks and water, while I waited. More

Very Disappointed The buying experience was amazing! Wish I could say the same about my service experience... I brought my car in to have a part replaced (water was The buying experience was amazing! Wish I could say the same about my service experience... I brought my car in to have a part replaced (water was leaking from the back window). After waiting for the part to come in and waiting at the dealership to have the part replaced, I find that the window is STILL LEAKING (and we just happen to have weeks of rain scheduled. I call, no one picks up (that's another headache). Now I have to take off of work again, travel all the way back to the dealership (I live in Suwanee) and wait yet again for it to be fixed. Also, calling the speak with someone is a NIGHTMARE (no one picks up the phone and if I leave a message, NO ONE returns the call). Definitely regret getting the service agreement with my car purchase. Traveling all the way across town is not worth this headache... More

Great It was a good experience. Service Rep was friendly and knowledgeable. She went over the service items and the invoice. Great service, will use again. It was a good experience. Service Rep was friendly and knowledgeable. She went over the service items and the invoice. Great service, will use again. More

If dealing with this location make sure to CYA This is the most unprofessional service center I have ever dealt with, they do not stand behind their work. The technicians are not knowledgeable, tho This is the most unprofessional service center I have ever dealt with, they do not stand behind their work. The technicians are not knowledgeable, those in charge are unprofessional and rude, the callousness gets worse as you get higher in the chain. For example I had two vehicles repaired here, upon the completion of work, both vehicles had issues that they did not have before arrival at the service center. Asking them to fix the issues and make it right resulted in them stating I have no proof that anything worked before arrival and even if I did, nothing they did could have caused the issues. Even after speaking with all levels of management, they would do nothing to help me, beyond possibly giving a slight labor discount. I turned down the repairs and took me vehicles home. One of the issues I was able to fix within 15 minutes after looking on the internet, however they claimed they did everything they could and were ready to charge me hundreds of dollars. My advice to anyone having work performed there is to stay clear or document that everything on vehicle is working before letting them touch it. More

Quick. Cost-effective. Efficient. The work done was not too time consuming. this was a 45k service and considering we have a service contract and we a gentle on our Sorento the final r The work done was not too time consuming. this was a 45k service and considering we have a service contract and we a gentle on our Sorento the final rate was outstanding. Two recall items were completed as well in good time. Overall we are pleased. Only complaint would be tires left at low psi. More

Huge Improvement! I used to go to Ed Voyles Kia fairly regularly about 3-4 years ago and for the most part, the customer service was AWFUL. The receptionist was rude, t I used to go to Ed Voyles Kia fairly regularly about 3-4 years ago and for the most part, the customer service was AWFUL. The receptionist was rude, the amenities were meh, the wait times were outrageous (6 hours for an oil change!), and the staff was entirely too sales-y. At my last visit, it seems like everything has been turned around. The receptionist was extremely nice and knowledgable; the service manager was a pleasure to work with; I was only in the office for an hour (I was super early to my appointment); and the amenities are great! The computer/business cubes were perfect for me to finish work since I had to leave early to make my appointment. Huge improvement over my previous experiences! More