Ed Voyles Kia

Nicest dealership ever My wife and I recently had to buy a new car and were going to look at a couple of different dealerships. Kia, Toyota, and VW are the three we narrowe My wife and I recently had to buy a new car and were going to look at a couple of different dealerships. Kia, Toyota, and VW are the three we narrowed it down to based on their mid-sized SUV's. We stopped at the KIA dealership first since it was the first one we passed. As soon as we got to the door we were approached by a salesman that had big smile on his face, Shannon Ballard. He was very nice and showed us two cars that matched what we wanted and we took one on a test drive. After the test drive we asked to get specs on the car before going to the other two dealers. The Sales Manager, Robert Baptiste, brought the specs to us and I was waiting on the hard sell. That never happened. He only wanted to take us out to the car and go over the safety features of the car. This was the most important factor in our decision as the car was going to be used to transport our 5 yr old daughter in. After going over the safety features he shook our hand and told us he would love to have our business. Neither of the ever tried to talk us out of going to another dealership. We went to the VW dealership next and walked around the showroom for about 5 min and no one ever came up to help. I finally went to a girl at the desk and asked if they had and Tiguans on the lot that we were interested in looking at them. She told me they did and they were out back. We could go walk back and take a look. We did but no one ever. came out to help. We left. Next, we went to the Toyota dealership and had the same experience. Not once did anyone come to introduce themselves or offer to help. We obviously left there and decided to go back to the KIA dealership. We ended up paying a little more for the KIA but did not mind given how nice every single employee was. The General Sales Manager also came by to introduce himself and I commented to him on what a great job he or someone was doing. I had never seen more helpful people and never once was I given a sales pitch. It was the best car buying experience I have ever had and we currently own a BMW and on our second Cadillac. If the service is anywhere near as good I will buy a KIA Stinger when my BMW needs to be replaced. Awesome. More

Ed Voyles Cobb Pkwy Excellent Customer Service Ed Voyles Kia in Chamblee, off Peachtree Ind Blvd, should take a class here on customer service, because they definitely lack it. Lisa, at Cobb Pkwy l Ed Voyles Kia in Chamblee, off Peachtree Ind Blvd, should take a class here on customer service, because they definitely lack it. Lisa, at Cobb Pkwy location, kept me very informed, gave me her direct number, and explained all of the repairs they did. I went here because Chamblee would not even call me back to set up the appointment. Also left messages with the service manager and the dealer manager and they never called back either. I imagine Chamblee Ed Voyles just does not care :-( If I did not have a service package, I would have went somewhere else entirely. More

Great experience Farrell did a great job at making sure I was in and out. I was in a hurry and he made sure that I wasn’t kept waiting for too long Farrell did a great job at making sure I was in and out. I was in a hurry and he made sure that I wasn’t kept waiting for too long More

Service Center very poor I’ve seen better waiting rooms at gas stations. Small, cramped and dirty. I’m glad I get my truck serviced at Jim Tidwell Ford off of Barrett parkway, I’ve seen better waiting rooms at gas stations. Small, cramped and dirty. I’m glad I get my truck serviced at Jim Tidwell Ford off of Barrett parkway, and my Camery at Cobb Toyota. Lucky for my wife and I, we dropped the car off the night before and did not have to wait there. The night before when we dropped it off, we asked If the body shop could give us a quote on a scratch on left side. When we came to pick the car up at 2 pm there was no quote was done. They wanted us to drive the car up to the body shop to get it done. We decided it we’d be better off some place else. We were given the keys to the car by the cashier, but we were left to go out and find it ourselves. Lucky for us we found a mechanic who located the car for us. We just felt to place is poorly managed and not very eager to get our business. Too bad because the sales team was very good. More

best experience I have ever had at a dealership! Thank you for all of your efforts. For the timeliness of the repair and explaining each step,. There were no surprises everything happened as explaine Thank you for all of your efforts. For the timeliness of the repair and explaining each step,. There were no surprises everything happened as explained. More

Very disappointing service I was ran off the road and hit the curb, took my vehicle in on a Wednesday to be looked at was told I had a bent wheel and the part had to be ordered I was ran off the road and hit the curb, took my vehicle in on a Wednesday to be looked at was told I had a bent wheel and the part had to be ordered and would be in on Friday and it would cost me approx. $400 for the part. I was not offered a loaner vehicle nor a ride home. I called the original dealer where I purchased the car and the same part was $150 less there. I picked up my vehicle and was given the lower price on the part. Upon driving my car home I could tell there was still something wrong with it, so I took it back first thing Saturday morning. Was now told that I needed a hub bearing the part was $140 with labor would be about $650 and had to be ordered and would not be in until Wednesday. Now I am pissed they had my car for 3 days and should have done a complete check of the wheel area given what I told them had happened, I was not about to pay for labor again when it should have been found out in the first 3 days they had my car, and I was not going 5 more days without a loaner car. I went to the service center and spoke with the manager he finally agreed to waive the additional labor and he did put me in a loaner vehicle. On Wednesday when my car was to be ready I called to find out what the status was and was told it would not be ready, they had ordered the wrong part and it would not be in until the next day. Now I find this odd as I had to wait 5 days for the part to come in, but they screw up and can get it there the next day? After 8 days my car is finally fixed, however I will not be going back to this service center, the whole situation was a complete screw up. In the end they did waive the extra labor and put me in a labor, however the whole situation could have been avoided had they done the proper inspection the first time. Lisa the service adviser was fine, she was only doing what she was allowed to within the parameters of her job. More

Enjoyed shopping for my new Optima! Sales team was very friendly and no pressure. I was encouraged to take my time so I was sure I was purchasing the right car for me. Thea was a joy sho Sales team was very friendly and no pressure. I was encouraged to take my time so I was sure I was purchasing the right car for me. Thea was a joy shop with! More

Excellent service Excellent costume care. Very attentive and made sure to explain everything that was going to happen to my car. Ed Voy was great. Amazing care and good Excellent costume care. Very attentive and made sure to explain everything that was going to happen to my car. Ed Voy was great. Amazing care and good price. More

I Love my Sorento but not my Powertrain Warranty I didn't get the full understanding of my Powertrain Warranty because I don't know why that it didn't cover the passenger seat sensor in my vehicle se I didn't get the full understanding of my Powertrain Warranty because I don't know why that it didn't cover the passenger seat sensor in my vehicle sense I only have 77,000 miles on my 2014 Sorento when I have a 100,000 Warranty on it. The part cost $1,286.00plus taxes and I was going to be charged $375.00 for labor so I'm very confused about the Warranty can someone please explain it to me. More

Scared2018 Lisa King provided excellent customer service. She went above any standard customer service I have dealt with before at this location to keep me infor Lisa King provided excellent customer service. She went above any standard customer service I have dealt with before at this location to keep me informed of my car's repairs. Was very proactive in getting answers to my questions so that I could understand the damage to my car. I would highly recommend anyone having to visit this Kia location for repairs to ask for Lisa. Great personality. Made you laugh when you felt like crying. Thanks to Zyrus in the shop for being so knowledgeable and understanding of all of my questions and being so patient. Thumbs up for Lisa and Zyrus!!!!!!!! More