Ed Voyles Kia of Chamblee

I am a 3-time owner of a Kia from Kia of Chamblee. Unfortunately, this last time has been the worst experience ever and I will never ever buy another Kia again. I will tell anyone that will listen do Unfortunately, this last time has been the worst experience ever and I will never ever buy another Kia again. I will tell anyone that will listen do not go to them, just like I use to brag about how great they were, and you should get a Kia. I bought a 2023 Kia forte gt line in 2023. In April, my engine light started coming on and off and the car was jerking. Took it to Kia of Chamblee and they gave me a loaner car and had the car for a week and called and stated that there nothing wrong other than needing a transmission flush. I paid almost 300.00 for the flush. This has been going on all this time, and I have been in a rental car now almost a month because 3 weeks ago I took it back and Larry the service writer stated that it was the transmission and that it is a warranty part and that the repairs was completed. Took it for the oil change a week later and, on the way, there the light was back on and here we are. I've had no communication with the dealership at all. I have called and called left messages, stopped up there leaving work early to try and get information on a car that I pay a car note on and is financed through Kia. Corey Wright the service manager told me that Kia is making them jump through hoops to fix the transmission even though it is still under warranty. I said why are you not communicating with me, and his answer was it's hard to communicate when you don't have any answers. He could really care less because it's not him or his wife. I stated that's unacceptable, and I should not have to leave my job early or hunt you all down to find out what's going on with my car. Not to mention the fact that I am now going 4 weeks in a rental that I have to pay for. This is utterly horrible business practices. The people that I've spoken to at Kia customer care have been great, they at least can go in and look at the case and tell me something. When I started the case with Kia customer care, they said unfortunately the dealerships are independently owned and the customer care can only do so much, that's all well and good but they carry the Kia name. The dealership could have at least put me in a loaner all this time. I've asked about this weekly and every time the answer is the same. we only have 2 loaners, and they both are out. Being a loyalty owner means nothing at this dealership! My next step is the FTC and BBB and further if I have to. Very very frustrated with the whole situation and the non chalance of the service department. More

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience – Highly Recommend Ed Voyles Kia Service As a detailed car aficionado, I hold high expectations when it comes to service quality and communication — and the Ed Voyles K Voyles Kia Service As a detailed car aficionado, I hold high expectations when it comes to service quality and communication — and the Ed Voyles Kia Service Department absolutely delivered. I recently had a major warranty repair that required extensive coordination with Kia, and the entire team handled it with professionalism, urgency, and clear follow-through. Jeff, Corey, and Larry were fantastic to work with throughout what turned out to be a fairly complicated process. Each brought clarity, consistency, and a commitment to doing things right. It’s rare to find a dealership service department that operates with this level of integrity. I highly recommend the Ed Voyles Kia service team to anyone seeking reliable, well-managed vehicle service. More

Disappointed when they told me, “what were you expecting, you bought a Kia not a Lexus”. They were not willing to stand behind their brand. you bought a Kia not a Lexus”. They were not willing to stand behind their brand. More

Took my car into Kia for a warranty repair. I was told 2 weeks later that it was being done under a third party warranty, and it would be done in 1 week 2 at the outside. It took 6 weeks for th I was told 2 weeks later that it was being done under a third party warranty, and it would be done in 1 week 2 at the outside. It took 6 weeks for them to tell it was on backorder and then 8 weeks for them to finally complete the repairs. No compensation for the time and money lost due to the blatant misinformation ! More

Don't use this dealership for auto service! They don't care about you or your budget! They might even leave your car in a worst condition than when you brought it in. They don't care about you or your budget! They might even leave your car in a worst condition than when you brought it in. More

2017 Kia Sedona LX I really wasn’t going to do this but the service department at this location was nothing but disappointment. “The problem was, they want me sign a paper saying, cost diagnostic $4 but the service department at this location was nothing but disappointment. “The problem was, they want me sign a paper saying, cost diagnostic $400”. STEVE CUMMINGS was extremely rude "with attitude". This is the WORST Kia Dealer "SERVICE" I ever experienced in my 62 years A Kia dealership should not charge a diagnostic fee for a recall repair, as all recall repairs are required to be done free of charge by law; if they are attempting to charge you for a diagnostic fee on a recall issue, this is likely incorrect and you should dispute it with the dealership manager or contact Kia customer service directly. Key points to remember: Recalls are free: Kia (and all car manufacturers) are obligated to fix recall issues on your vehicle at no cost to you. Check your recall status: You can easily check if your Kia has any outstanding recalls on the Kia website or by contacting your local dealership. Dispute any charges: If a dealership attempts to charge you for a diagnostic fee on a recall repair, politely push back and ask them to explain why they are charging you, and if necessary, contact Kia customer service to address the issue. #1 RECALL had to go in 3 TIMES to address a recall NHTSA CAMPAIGN ID: 19V109000 Report Date: FEB 18, 2019 Vehicles Affected: 94389 Consequence: If a child is in a child seat in the front seat, a broken ODS wiring harness will not prevent the front passenger air bag from deploying in the event of a crash, increasing the risk of injury to the child. What You Should Do: Kia will notify owners, and dealers will remove the wire harness clip to prevent the wiring harness from breaking. If the harness is found damaged, the front passenger seat cushion will be replaced. These repairs will be performed free of charge. Summary: Kia Motors America (Kia) is recalling certain 2015-2018 Sedona vehicles equipped with manually-adjusted front passenger seats. Over time, the Occupant Detection System (ODS) wiring harness located underneath the front passenger seat may break from the seat being occupied.. 2nd recall Warranty Extension Coverage: Kia America, Inc. takes pride in providing you with high quality and dependable vehicles. To maintain these standards, Kia is extending the New Vehicle Limited Warranty coverage for repairs that may be necessary to address an Oil Pressure Switch leak in 2015-2018 MY Sedona vehicles equipped with 3.3L GDI Engine from 5 years/60,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address the Oil Pressure Switch leaking condition at no cost to you during this extended warranty period.  If you notice engine oil is leaking from the engine or if the Engine Oil Pressure Warning Light stays illuminated after the engine is turned ON, it is alerting you of a potential problem with your vehicle’s engine oil system. Drive carefully to a safe location and stop your vehicle. Turn the engine OFF and check the engine oil level (more information can be found in the “Engine Oil” section of your Owner’s Manual). If the level is low, add oil as required and take your vehicle to an authorized Kia dealer for diagnosis as soon as possible. Your authorized Kia dealership will diagnose the cause at no cost to you during the extended warranty period. If I ever buy a KIA car again, I need to consider how well their service center runs. Will not buy another car here. More

Excellent service for the who le visit. Steven Rowe did an excellent service job beginning to end Steven Rowe did an excellent service job beginning to end More

Sales person he’s been mean to me since day one I called him today. If he doesn’t call me today I am going to call Kia. He is not returning my calls. Sales person’s name is not on the list that I’m seeing b him today. If he doesn’t call me today I am going to call Kia. He is not returning my calls. Sales person’s name is not on the list that I’m seeing below. Everything was good at the dealership, except for that sales person More

WORST Dealer and service is really bad. The agent Steven Rowe and his manager are the worst people I ever saw in my life. I am not sure who owns, but will close soon if keeps the above peop The agent Steven Rowe and his manager are the worst people I ever saw in my life. I am not sure who owns, but will close soon if keeps the above people. KIA also needs to think about these dealers. More

This is the WORST Kia Dealer i ever experienced in my 62 years. I have purchased many vehicles but i never had a car dealer tell me that i have to purchase a Protection plan for $2,999.00 when i do not want years. I have purchased many vehicles but i never had a car dealer tell me that i have to purchase a Protection plan for $2,999.00 when i do not want it or need it and most of the items are covered by the manufacturer for 3 years. Great Job Ed Voyles Kia of Chamblee you made my top #1 list of places not to do Business with. Be careful if you try to purchase a vehicle from this Kia dealership. The General Manager should be Fired or given the Option to attend Customer Service Training. More