Ed Voyles Kia of Chamblee

Terrible customer service in the service department. Doreen needs more training. When she informed me about the status of my vehicle, the status kept changing and remained inconsistent. She also sent me Doreen needs more training. When she informed me about the status of my vehicle, the status kept changing and remained inconsistent. She also sent me the wrong information TWICE about my car. Why keep texting me when you are not 100% sure of the status of my car? Doreen needs to not sound defensive when a customer asks a simple question. While on the phone with Doreen, I inquired about speaking to an actual technician so they can describe the work that was done on my car. She got VERY defensive and argumentative. She said I could not talk to a technician. I asked her about specific technical issues and she got defensive and said, “ I don’t know I’m not a technician.” Sooo shouldn’t I talk to a technician instead of you if you cannot explain anything to me? Eventually she said I can talk to the technician manager. When I arrived in the service department, I was able to speak to the service manager who also had terrible customer service skills and seemed EXTREMELY upset cause I requested to talk to him. While talking to me, he gave me an attitude as if I was an inconvenience to him. However, Doreen’s mood completely changed when I was talking to her in person, she was not defensive or rude. However, she read what the technician wrote word for word on my statement. I don’t need someone to read off the document, i can do that. I need someone who knows how to explain why and how my issue was remedied from beginning to end. She also told me she didn’t have the paper in front of her over the phone. That would have been an awesome detail to mention when we previously talked instead of the attitude. Doreen is nice when you do not request to speak to someone else. It is odd that I cannot talk to an actual technician at this location. The service people need to work on their customer service skills. This is my first and LAST time going to this location. More

Always pleasure working with CAwalt Easy in and out process and accurate details of service process and accurate details of service More

Hands Down. .. the Best Kia Dealership in Metro- Atlanta!! I can't say enough about the team at Ed Voyles Kia of Chamblee. We've been customers since 2012 and ha .. the Best Kia Dealership in Metro- Atlanta!! I can't say enough about the team at Ed Voyles Kia of Chamblee. We've been customers since 2012 and have purchased/leased 5 going on 6 cars from them. Tahir, Fred & Andy are my guys... they always take good care of my family and anyone I send to Ed Voyles. We live in Douglas County but still go all the way out to Chamblee for service and to trade in our vehicles because the team there does it right! More

I am currently at the dealership now. Paid for an oil change and tire rotation. Went out to my car and for the THIRD time, my tires had not been rotated. I made the service advisor aware Paid for an oil change and tire rotation. Went out to my car and for the THIRD time, my tires had not been rotated. I made the service advisor aware of the situation the last two times even though he was “positive” they had been rotated. I showed him proof each time that they had not been rotated. Had to show him proof again today. Guess I have to find a more reputable company now. More

I bought my 2014 Sirento at this dealership and have never taken it anywhere else fir service. Today I went in to get appointment because a light came on on my dash and one if the service men told me it never taken it anywhere else fir service. Today I went in to get appointment because a light came on on my dash and one if the service men told me it was a vad sensor. I explained that I work and only have one car, their response was the end of June was first available time. I was so upset I just left, that's how they treat loyal customers. Called to speak with manager and git his voicemail and of course he didn't call back. Very upset and disappointed. More

My wife is driving a 2008 Kia Sportage. Beginning of this year we found out there was a recall on this vehicle so I called Kia and they make an appointment to bring the car. They gave us th Beginning of this year we found out there was a recall on this vehicle so I called Kia and they make an appointment to bring the car. They gave us the closest appointment which was next month (4 weeks later). We dropped off the car on the day of the appointment and after 4 -5 hours they called us for pick up. When I went to pickup the car they told me they don't have the part in stock and they have to order from Kia. I asked them what did you do in 4-5 hours and their response was (INSPECTION THE CAR). Finally, they gave me another appointment which was the next month (March, 2023). Again I dropped off our car and asked the advisor to make sure they receive the part and they can complete the service so they told me yes we have the part and we can finish it in 3-4 hours. I came back home and after 4 hours I called the service department to check the status of the car and they said we need another 1 and half hour to finish the job. We went to dealer after 5 half hours for pickup and they told me that they didn't replace anything because of (HECH CONNECTOR) damaged. I was very angry and I need an explanation about this irresponsible act so, I went to service manager office to talk to him and unexpectedly he was rude and without and apology told me that what do you expect? your car is 15 years old and we don't have all parts in stock. I asked him you genius didn't see the damaged connector in first appointment or even this morning? I don't know how they running this company but I am pretty sure they doing nothing and steeling people's time. If this was my company I FIRED him right away. I as a customer bring money to the dealer you hold my car twice for doing nothing and charge the Kia Motor for hourly labor. What the F***K. I called Kia customer service and open a case but I will NEVER EVER BUY ANY KIA CAR AGAIN. Nobody cares that you took 2 times day off to bring the car for fix. More

Disappointing service department. NO LOANERS even though they’re already planning to keep my car for a minimum of 3 days. I purchased my car from this dealer. My front sensors quit wo NO LOANERS even though they’re already planning to keep my car for a minimum of 3 days. I purchased my car from this dealer. My front sensors quit working after a software upgrade. I called in January, the soonest diagnostic appt for service was April.. ok, fine, the car is still drivable, so I scheduled. Last week (3/20ish) I get a call to cancel my appt. Now it has to be pushed to late May. When I asked how long the diagnostics would take, I was told 48 hours! Ok, is there a loaner that I can get? NO!!! “We don’t do loaners, you’ll have to call around to other dealers, but you can get a rental on your own and IF it’s a manufacturing issue you can turn in receipts for reimbursement. For the record- I called every Kia dealer in Atlanta and none of them do loaners. I’m so shocked by this! It’s super inconvenient and not great customer service. More

Any dealer that is willing to screw with prices to make a dollar is sleezy at best! Try a $10,000 "market adjustment" over MSRP on the Telluride and a $15,000 adjustment over MSRP on the Carnival! NO SANE PE dollar is sleezy at best! Try a $10,000 "market adjustment" over MSRP on the Telluride and a $15,000 adjustment over MSRP on the Carnival! NO SANE PERSON WILL PAY THAT!!! You're taking advantage of inflation and making it worse with the excuse that "due to limited supply, they can do that." I cant work with a dealer who isn't honest and is ok operating that way! Go somewhere else!!!! More

Ed Voyles KIa was easy to work with and very prompt with delivery and sales procedures. delivery and sales procedures. More

I brought my car in 5 times between June of 2021 and January of 2022 due to a check engine light. I was told that it was the starter & battery, then it was a "false error", then "they couldn't look at m January of 2022 due to a check engine light. I was told that it was the starter & battery, then it was a "false error", then "they couldn't look at my car on a Saturday because there was no mechanic", then it was the temperature gauge, and finally it was the head gasket. It took A MONTH for them to diagnose the issues with my car. They assured me that the head gasket repair was covered by my warranty and that I would only have to wait a few weeks to get the parts in. When I called for a status update three weeks later, somehow the issue became the fault of a car accident that happened EIGHT MONTHS PRIOR; not only was it now the head gasket AND engine damage, but the car "wouldn't start" (even though I'd driven it TO the dealership), and it "voided my warranty". They wanted NINE THOUSAND DOLLARS to repair my car. I got my insurance company involved, and it took them six weeks and THREE in-person visits (one from me, and two from the insurance company/their affiliates) to get my insurance company the paperwork they needed. After SIX MONTHS, my car is still not repaired, and it has been a living xxxx. They didn't offer me a loaner or a rental. My car has been towed to me because they threatened to have it impounded and considered abandoned. Somehow all of this is due to a faulty replacement part (although the parts manufacturer has found no issues with the part after three rounds of testing...) In reality, this Kia just doesn't want to be held responsible for the damage to my car that they somehow couldn't prevent with FIVE TRIPS to the dealership. The cherry on top? I'M STILL MAKING PAYMENTS ON THIS CAR BECAUSE I BOUGHT IT BRAND NEW. Please avoid this dealership at ALL costs. They're not worth the literal panic attacks! More