Ed Voyles Kia of Chamblee

These guys are a bunch of charlatans. Like some of the other reviewers, we drove a long way to arrive to a price much higher than listed for one of their vehicles someone else has traded in. Every time we other reviewers, we drove a long way to arrive to a price much higher than listed for one of their vehicles someone else has traded in. Every time we negotiated down, they found some new charge or fee that needed to be added back. Even after we agreed to a price, they kept me, my husband, and my two small children waiting for HOURS. Then, when it was finally time to sign paperwork, there were yet more fees or unaccounted for expenses. We were ready to walk out and asked them to just put the tag back on the vehicle we drove over for a trade-in, and they came back to the agreed upon price. We were there for over three hours with restless kids who were starting to get hungry and fussy, but the employees were just sitting in that little room in the front shooting the breeze. I hate dealing with a bunch of crooks. Of course, when I got the car home, there were a number of things wrong with it that I could not have known at the time of the purchase. I expect to have to replace tires on a used vehicle, but they sent us home with my kids in the car on overinflated tires that were dry-rotting on the side you can't see! It's one thing to nickel and dime the public to make your living, but it's quite another to knowingly put someone's kids in danger! Moreover, the alternator gave out not two weeks after purchase, and the sunroof was rigged to disguise the fact that it is broken. Now, after a few uses, the vehicle is in my garage waiting for the sunroof to be fixed before I can drive in all this rain. The experience with this dealership was terrible overall, but I was okay with that thinking I was bringing home a safe, reliable family vehicle. Now we're inching up to a couple thousand dollars in repairs, and I just hope I can keep future customers from having this same experience. The area is full of other, better places to buy vehicles. I have purchased my previous two from this area, and I had much better experiences (shout out to Jim Ellis). Please learn from our mistake and shop elsewhere. More

I bought a Telluride from Teno at Ed Voyles Kia of Chamblee. It was the smoothest car purchase I have ever experienced. Everyone in my family and all my friends will be told what a great experience t Chamblee. It was the smoothest car purchase I have ever experienced. Everyone in my family and all my friends will be told what a great experience this was. Questions were answered, promises were kept and the whole process the day I bought my car was one and a half hours. My car is a dream and I can't say enough good about it. There is no other car on the rode I would rather drive. Teno is superior in his ability to explain the features, deliver on his promises and be available every step of the way. More

Found car, agreed on price and had price sheet sent to me as confirmation. Drove 50 minutes to pick up the car and suddenly it is $1,700 more. And you wonder why people like Ed Voyles are hated so much. Unet as confirmation. Drove 50 minutes to pick up the car and suddenly it is $1,700 more. And you wonder why people like Ed Voyles are hated so much. Unethical sales practices are alive and well in the car industry and it looks like Ed Voyles is trying to lead the way! More

pretty bad experience. should have checked this site before I bought. the Kia has a hot car; the Telluride. This dealer gouges on the on-the-lot tellurides, I ordered one instead. They didn't honor the before I bought. the Kia has a hot car; the Telluride. This dealer gouges on the on-the-lot tellurides, I ordered one instead. They didn't honor the agreement we made on the price of the car. And the attitude is 'if you don't buy it someone else will, and we'll sell it way over sticker'' Their attitude towards the customer is general disdain, the doc fee is the highest i've ever seen. Lack of communication... night and day difference from my last experience at Jim Ellis, which was excellent. More

James Johnson provided the most excellent customer service today when I needed a warranty repair on my 2017 kia soul, and he wore a face mask indoors. Sadly, I can't say the same for his coworkers. On service today when I needed a warranty repair on my 2017 kia soul, and he wore a face mask indoors. Sadly, I can't say the same for his coworkers. One did not wear a mask at all, another wore it under his nose, one had a face shield which does not block aerosolized droplets at all (covid can spread through breath droplets, y'all!)... The guy with a face shield completely ignored my concerns when I asked him to wear a mask. He just walked away and said he would get my service advisor. Thank goodness my service advisor happened to be James... I only go to the dealership for a repair if it's under warranty. James helped make it a great experience, but I'll never go back to this dealer to pay for any repair service. *I live in Decatur where masks are mandated, but there is no mask mandate in Chamblee at this time. More

Alan is The BEST Alan was amazing and very patient. Sometimes, I work at another location out of town and he patiently waited for me to return to capture my business. Alan was amazing and very patient. Sometimes, I work at another location out of town and he patiently waited for me to return to capture my business. He stayed in contact with me and when I came into the dealership...he made me feel like I was a VIP customer. He sold me a car that fit my needs, my budget, and also something that is pretty dang cool!!! I absolutely love Alan and his approach to listening to a customer's needs. I love his approach sooo much to the point I wil be back in a few month's before the year is over to purchase another car from him! More

Disappointed Customer I went in to the dealership to get a routine oil change and tire rotation per my "maintenance agreement" that was purchased at Ed Voyles Chamblee when I went in to the dealership to get a routine oil change and tire rotation per my "maintenance agreement" that was purchased at Ed Voyles Chamblee when I bought my Kia Sorenta. I waited two hours, even with an appointment, and they didn't even rotate the tires. This is the second time in a row they haven't rotated my tires when I took it in for routine maintenance. The time before this one, I had a nail in my back tire and they sent me home with the nail still in the tire and the rotation not done. This time we marked the tires just to see what would happen and imagine, they did not get rotated AGAIN. Now I am stuck with a "maintenance agreement" that I had to pay for through Ed Voyles and they can't even rotate tire. What maintenance are they really doing while my car is in for service? More

Mandatory Arbitration Agreements & Lies Sales guy, Kyle was great, Bo (contracts guy) is a liar. Got the deal done in Sales, got presented with an arbitration agreement (never do business wi Sales guy, Kyle was great, Bo (contracts guy) is a liar. Got the deal done in Sales, got presented with an arbitration agreement (never do business with any company that forces use of these - look it up), got told it was a legal requirement to complete it. Did a quick internet search in front of Bo to find it wasn't. Only to be lied to straight in my face again that he wasn't aware that it wasn't a legal requirement. He called the dealer principal who wouldn't accept the deal without a signed one. Walked out. I suggest you find an honest dealership that doesn't force Arbitration agreements and doesn't lie - there's plenty out there. More

Frustrating Every time I have any service done I leave it overnight to be done the next day- with an appointment. At 7:30 the next morning I get a nice text tell Every time I have any service done I leave it overnight to be done the next day- with an appointment. At 7:30 the next morning I get a nice text telling me that they will update me and every time at 5:30 I am chasing someone down to find out if my car is ready. They NEVER have a loaner available, even when they do not get my car done in the 10 hours that they had to do it in. It doesn’t matter what is being done- routine service, diagnostics, or repair. It is the same thing every time. I used to work with Mike Swain and after he left it seemed to go downhill. More

Great Service!! I went to the dealership to have my car serviced and some minor repairs made, My service advisors name was Daniel Martin. Mr. Martin took the time to I went to the dealership to have my car serviced and some minor repairs made, My service advisors name was Daniel Martin. Mr. Martin took the time to explain in detail what I needed to repair my vehicle. He is a very knowledgeable service advisor. I put all my faith in Mr. Martin. He had my car repaired and me out the door in much less time than I expected. I will always return to this dealership and always ask for Mr. Martin. Thanks Ed Voyles Kia of Chamblee!!! My car is running PERFECTLY NOW! If I could rate higher than a 5, I would!!! More