Edd Kirby's Adventure Chevrolet

Hank Wilson We took my 2016 Traverse there several times for the same thing! After filing a complaint with GM about the car and service (because at one time they We took my 2016 Traverse there several times for the same thing! After filing a complaint with GM about the car and service (because at one time they kept it 4 weeks) and claimed they did nothing, we found out that he lied to GM about working on and changing parts out, that he never did! He also lied to the owner about what we told him about it jumping miles! Every person that seen it do this and told us the truth lost there jobs, except the one that sold us the car!!! Hank told GM he changed the throttle body, which was a lie, he changed the gas pedal!!! Their GM rep ( whom no one talks to expect Hank) gave us a 3500.00 voucher to trade or car for another vehicle!!!! After all the weeks and lies he told that was a smack in the face! We tried to trade there, but they only wanted to give is 16.000.00 for a 40000.00 car!!! Of course because the mileage was to high!!! The lady they let go for giving us the paperwork where my car went 4000 miles in two weeks ( which I still have) said Hank couldn’t duplicate the problem! Hank sadi we must have drove it that much!!! I work ten miles from home and work six days a week!!! I am not math magician but that don’t add up!!! Nothing was done!!! This vehicle will be going 70 miles and hour and out of nowhere all the lights on the dash come on and it reduces speed to 25 and there is nothing you can do! I also got hit 3 different times because of this! The steering wheel will get real stiff and you have to use all your power to turn it! I have witnesses that have seen this and the brakes will go all the way to the floor! Garrett said the gas pedal would fix that!!! They charged me a 100 because of this! Hank also told us he never worked on the electrical, which was another lie because our GM rep said he did! The sales department and management will do nothing because that are alll crooks! They keep running our credit after we told them to stop 2 weeks ago and we are still getting letters where they have still been running it! The guy that sold us the car said him and a mechanic seen it jump miles while they were driving it, but done nothing!!!!! If you put reviews on Facebook that are bad ones they remove them and only keep the good ones to make them look good! I should have reviewed this place first on the internet!!! More

Car service This is the worst place to go! They had my car for almost 3 weeks and when I got it back it would not turn on. I will never be taking my car back to t This is the worst place to go! They had my car for almost 3 weeks and when I got it back it would not turn on. I will never be taking my car back to them again!! I hate this place More

Wrong Repair done Came in with tire pressure gauge indicator showing rear passenger tire not reading, I had adjusted pressure before coming into dealer n knew that the Came in with tire pressure gauge indicator showing rear passenger tire not reading, I had adjusted pressure before coming into dealer n knew that the rear sensor driver side was the one that was actually out I advised the service department and when they changed out the wrong sensor and then tell me did I want the other sensor changed I argued with them but to no avail I could not wait around while they changed the correct sensor and when I came back two weeks later and they changed out the correct sensor and I argued again with them but the price was $30 more than the first sensor they said well prices go up I was not happy and I would not recommend this place to do work on your car$157 for a tire pressure sensor it was only $90 the first time More

My first and second experience My first experience with Ed Kirby was awesome ladale Howard A.K.A. Hollywood work really hard to put my wife in the car her dream the 2014 Dodge Journ My first experience with Ed Kirby was awesome ladale Howard A.K.A. Hollywood work really hard to put my wife in the car her dream the 2014 Dodge Journey limited edition back in February of 2014 and then this year once again ladale A.K.A. Hollywood back he did it again by putting my nephew in a 2011 Dodge Challenger Everyone else there is great too and friendly but if you want a ride good go see Hollywood More

Service dept is an absolute joke. I was given the runaround by the service dept on a rain sensor and windshield replacement. I took my vehicle 4 times to address the issue in which was I was given the runaround by the service dept on a rain sensor and windshield replacement. I took my vehicle 4 times to address the issue in which was never fixed at all. They said they ordered the windshield would be in Monday so Friday I scheduled an appointment to be told it wasn't in t hey would call when it arrives. 2 weeks layer they refuse to answer my calls will not return messages left to them. Customer service is a joke and they wasted my time for a month solid. I will NEVER do any business with them ever. They are rude and don't care a bit about the customers. Never again. More

Great Experience! This was my first time buying a new car and the experience could not have been better. Steve Cockburn made the experience. Very professional and great This was my first time buying a new car and the experience could not have been better. Steve Cockburn made the experience. Very professional and great to work with. More

Best car buying experience!! John Rhodes was the best, the sales staff and financial staff were great!! I will not buy a car from anyone else!!! The best experience I've had buyin John Rhodes was the best, the sales staff and financial staff were great!! I will not buy a car from anyone else!!! The best experience I've had buying a car!! More

Service Dept. I scheduled my oil change and tire rotation with the service dept. They did a great job servicing my car. I waited in a comfortable waiting room and w I scheduled my oil change and tire rotation with the service dept. They did a great job servicing my car. I waited in a comfortable waiting room and was done in about an hour and half. They answered all my questions about some features and the lady took the time to show me. Everyone was very nice, I felt like my business was very important to them. More

THEY MADE BUYING A CAR FUN. At EDD KIRBY'S? ADVENTURE THEY MADE BUYING A FOR MY SISTER FUN,FROM SALES TEAM TO THE MANAGER THEY OFFERED TO PRAY WITH MY SISTER ON CERTAIN DECISIONS At EDD KIRBY'S? ADVENTURE THEY MADE BUYING A FOR MY SISTER FUN,FROM SALES TEAM TO THE MANAGER THEY OFFERED TO PRAY WITH MY SISTER ON CERTAIN DECISIONS AND MADE HER FEEL COMFORTABLE WITH HER CHOICE. I REALLY RECOMMEND EVERYONE TO GET A VEHICLE FROM HERE AND ASK FOR HOLLYWOOD.. More

Terrbile service department Service was terrible , Drop off my vehicle to be checked a day went by no one cared to call.Second day called no one returned my call. 3rd, 4th 5th Service was terrible , Drop off my vehicle to be checked a day went by no one cared to call.Second day called no one returned my call. 3rd, 4th 5th 6 day and no word on what they had found on my vehicle. Drop by this morning and after 2 hours of waiting and seeing the girl run around with poor people and customer skills finally she was able to give as a Bill of what it would cost. Im sorry but since Erick or Rick , Shawn left your place your service department is worth a PEANUT. WILL NOT EVER GO THERE AGAIN , NOR RECOMMEND SOME ONE TO BUY A VEHICLE THERE! Bought 3 vehicles for there , Sorry to inform you that from now on Toyota and FORD will have our businesses . Have a great day and hopefully you improve what poor service you have there. More