Eddy's Toyota of Wichita

Find Another Dealership I have given a 1 review because the salesman, Colby, did not let me know the vehicle that I was driving 45 miles to come see, had been sold. I had sp I have given a 1 review because the salesman, Colby, did not let me know the vehicle that I was driving 45 miles to come see, had been sold. I had specifically asked Colby to let me know if the vehicle was sold. He said that he would. He let me come and brought out another vehicle that was $6000 higher. We left the dealership and I contacted him by email and asked him why he did not contact me. I never received a response. I should not be surprised!! More

You get free car washes and vacuums but the job is poor I went in to just see and had opportunity to have Tony Richmond work with me after a very rude sales guy and Tony is awesome . Very concederant unders I went in to just see and had opportunity to have Tony Richmond work with me after a very rude sales guy and Tony is awesome . Very concederant understanding pleasant not cocky and is there for the customer . He did amazing . The only one there that should be . Thanks Tony 👍 . More

Awesome I have never experienced the way serviceing your vehicle should be until I went to Eddy’s. Gerardo went above and beyond to help me with a constantly I have never experienced the way serviceing your vehicle should be until I went to Eddy’s. Gerardo went above and beyond to help me with a constantly smile on his face. He was extremely knowledgeable and pleasure to work with. He truly cared about us and problems we were experiencing. Gerardo is truly an asset to that company. More

Worst Experience Ever!!!! I live about 8 hours away but found what I thought was the perfect car for me. I called and asked if they would deliver. "OH, yes! We love road trips I live about 8 hours away but found what I thought was the perfect car for me. I called and asked if they would deliver. "OH, yes! We love road trips and out of state sales!" "We could get it there tomorrow or Friday, no problem!" It was a good price, I was psyched! I then talked to 4 people that said they were bringing my car. They wanted $500 deposit and then said they didn't need it. I was finally told by the salesman, Patrick, that he was going to bring it down but needed me to overnight the check. I told him I would not overnight the check. He then told me he was coming Sunday, after I had expressed that I did not feel that it was at all safe due to a blizzard coming that day. He texted me on Sunday morning that he was on his way. Texted and called several times on the way. He then said that they guy following him for a return ride ran off the road and was stuck but he was still coming. Then he said he had to turn around when he was supposedly an hour from my house because the roads were closed. Two days of texts saying "I'll keep you updated" "working the manager" "checking on things" with no more communication. I called the store to speak to manager to learn more about what was going on and discovered that Patrick was there, and had driven the car back to Wichita! WE called several times to talk to a manager and the call would drop or we would get sent to a voicemail. Patrick last said "I'll see what I can do" and have not heard from him since! The most time consuming, energy xxxxxxx bull#*$% situation I have ever experienced! More

Service center is a scam Took my in to Eddy’s trucks ac was stuck on said they would look at it and give me a quote,they called later in day and said they had found a loose w Took my in to Eddy’s trucks ac was stuck on said they would look at it and give me a quote,they called later in day and said they had found a loose wire and it would be 300$ to fix before they could find problem ,I declined and pick up truck now the heater was stuck on , I asked them what they did to it and they said nothing I got home and looked behind the glovboxs and found 4 cut wires hidden up above blower found the other end hidden where it was cut.all 4 wire were cut. Straight across . Also they had to break the bracket off that holds the tie strap that holds the wires to pull the wires up and hide them so high up behind the dash, man that work on truck was Tristan Moyer he is running quit a scam. This is no less then vandalism.they have been couht this is so dishonest,thank before you take your vehicular I ther More

It was ok and I'd buy here again ...because it’s better than our local dealership. That said, I wouldn’t want a repeat of our 1st visit and purchase there. We drove over 2 hours to th ...because it’s better than our local dealership. That said, I wouldn’t want a repeat of our 1st visit and purchase there. We drove over 2 hours to this dealership and thus, thinking ahead, had an appointment and still were made to wait nearly 2 hours. As time went on I requested a manager and we were helped then. Our purchase was actually processed with this manager and another person who became available for the test drive. This process went smoothly and professionally and they saved the visit. We we never saw our actual sales person until after we signed the papers and were ready to leave. He aplologised and he wanted to go through this ( cheesy) meet and greet and take a picture with us of us and the car he didn’t actually sell us. It was strange. But it stillwasn’t as strange as it was when I walked into my local dealership prior to visiting Eddy’s and was told by the sales manager to” get rid of the car I had at the time and then come back and see him” . I will NEVER buy a another car from (sic- local dealership. I had approached them with same approach I went to Eddy’s with, that I was going to buy my way out of my current lease with Chevy and lease a new Toyota. I’m nearing the end of my lease now on the car from Eddy’s and have been speaking with the internet sales manager and the leasing manager about my next Toyota, from Eddy’s. More

false advertising I saw an ad on Facebook saying that they were giving away a free Jeep I later found out that it was a lie I received a message saying that it was not I saw an ad on Facebook saying that they were giving away a free Jeep I later found out that it was a lie I received a message saying that it was not free it was a dollar that was not true they provided the address to pick up the Jeep and they tried to charge me over $10,000 very false leading advertisements on Facebook. More

Very deceptive. Misinformation, inappropriate negotiating, lengthy waiting during negotiation , attempted to split the negotiation between myself and my wife. I woul Misinformation, inappropriate negotiating, lengthy waiting during negotiation , attempted to split the negotiation between myself and my wife. I would not go to this car dealership ever again. More

Solid Customer Service and No Pressure I've spent most of this month (June 2018) researching and finally purchasing a Toyota Highlander from Eddy's. From my sales person, Josh Rogers, to th I've spent most of this month (June 2018) researching and finally purchasing a Toyota Highlander from Eddy's. From my sales person, Josh Rogers, to the Finance Manager, Troy Parker, to the Corporate Director, Dan Mason, I’ve had a great, all-around buying experience. I was also very pleased with the insurance quote I received from the Allstate agent, Danny Bruning, who is conveniently located inside the dealership, and I’ve switched all of my insurance policies to him. During the process, I asked a lot of questions and test-drove a lot of vehicles. They even had to order one model in for me to try. However, none of my questions were treated as “too much trouble” or “too stupid,” and in the end I am very satisfied with the vehicle and all of the protection programs I purchased. I anticipate keeping this vehicle “for good,” so the Lifetime Warranty, that Eddy’s offered, that extends past all of Toyota’s protection, was an added bonus and is what made me visit them in the first place. I plan to have all of my service done at Eddy’s and I hope that the service department will be at least as good as the sales department so I can continue to do business with Eddy’s for the long term. I would definitely recommend shopping at Eddy’s if you are interested in any kind of vehicle, Toyota or otherwise. There was never any pressure to buy, just a good partnership with respect for my wishes and an honest attempt to provide me with the vehicle I wanted at a fair price. Five Stars!! More

not pleased So far HORRIBLE service...too bad negative stars not an option...not going into full detail...YET... but purchased a 2010 Dodge Grand Caravan for wife So far HORRIBLE service...too bad negative stars not an option...not going into full detail...YET... but purchased a 2010 Dodge Grand Caravan for wife's wheelchair mobility needs...received run around at every juncture... have had in our possession less than two weeks. Wife and a driver just got back from a trip to Kansas City, I checked oil on their return home and it has lost all oil. We were not informed of this major issue until after purchase...and even then not until after informing them we'd send frustrations/information to local news stations/paper. I sent text to rep last night 5/5/18 and supposed to be called by rep after he talks to boss today (Sunday morning) to "find out what is best to do in this situation" and as this rep's text states "I assure you I work for a reputable dealership and will have a solution shortly." we shall see... More