Eddy's Toyota of Wichita

Unnecessary Service BE FORWARNED--what kind of service is being offered. Either Toyota has some major quality problems or watch out for what the service tech is telling BE FORWARNED--what kind of service is being offered. Either Toyota has some major quality problems or watch out for what the service tech is telling you. Recently had my 2014 Highlander with 29k miles in for service. Was told the brake fluid needed flushed because it was dirty and the air intake needed cleaned because particles of oil were being sucked in from the engine. I tried to find out if Toyota had design problems that would cause this to happen so quickly. The service tech told me he has had to change his brake fluid twice in the last 9k miles and this was a concern for me. What about the engine intake issue--no real answer. I have tried to have the service manager or some else contact me, but after one week, they don't really seem to care. More

mecanic repair overcharched The Toyota car a good but after a couple years when you need to make some mechanic work or tire rotation they overcharge and they dont want to return The Toyota car a good but after a couple years when you need to make some mechanic work or tire rotation they overcharge and they dont want to return the money back. More

bad dealership no morales Predatory sales tactics. 15 or more phone calls emails, texts a DAY. pulls credit reports without authorizatiion! No regards for consumers! The deal Predatory sales tactics. 15 or more phone calls emails, texts a DAY. pulls credit reports without authorizatiion! No regards for consumers! The dealership should be shut down for good. More

Really a dysfunctional dealer I printed off the vehicle I had configured on the Toyota website, told them this is what I wanted, and wrote them a check for $500 for a deposit. They I printed off the vehicle I had configured on the Toyota website, told them this is what I wanted, and wrote them a check for $500 for a deposit. They said it would take 8-12 weeks for a special order. After almost 3 months I discoversed they had done nothing. I should have the vehicle I want in a couple of weeks from a different dealer. Their problems are systemic, not employees. More

Terrible customer service, untrained and unprofessional We have leased 2 vehicles from Eddys Toyota in Wichita, KS in the last 2 years. We were currently working on another lease these past few weeks but be We have leased 2 vehicles from Eddys Toyota in Wichita, KS in the last 2 years. We were currently working on another lease these past few weeks but because of the untrained, unprofessional staff that Eddys now employs we were not able to finish a transaction. It was a HUGE waste of time! We started with a sales person by the name of Grant and after coming to an agreement on a vehicle we were waiting on him to follow thru only to discover he no longer worked there so we started over with another sales person by the name of Shonda. After having to call her back 6 times in 2 days to get answers I finally went on to her sales manager Kendall James. Kendall essentially told me that all the time and effort we had spent working on a vehicle was all for nothing as the sales staff did not know what they were doing however he could do the vehicle with a payment $300 more than what we had originally been quoted!!! Seriously, do not waste your time with this dealership. Complete SH-T SHOW!!! More

Rav4 =family I want to thank Ed for his excellent attention when we tried to get a new car always doing the best when we tried to neggotiate on the cars budget. We I want to thank Ed for his excellent attention when we tried to get a new car always doing the best when we tried to neggotiate on the cars budget. We appreciate Ed's work! More

Lied to get us in the door...wouldn't let us out! Did our research on the Prius Fours, contacted Eddy's Toyota with the price we were looking for out the door, they called us back and got within $11. Did our research on the Prius Fours, contacted Eddy's Toyota with the price we were looking for out the door, they called us back and got within $11. No fuss no muss. Very impressed...until we got there and they wanted to charge an additional $2,000 over and above what was agreed. Basically, they lied to get us in the door and figured they'd keep us captive until we agreed to the higher price. After arguing back and forth, we were kept waiting for over an hour while various personnel were sent over to fast talk. We finally got my daughter's deposit and keys back, but it was an ordeal. It was such a bad experience, we went to Don Hattan and bought a Malibu Hybrid instead. We will never set foot in Eddy's again. More

nightmare I made appointment for bad seat sensor on air bag. They confirmed this appointment no less than 5 times in the days before the appointment. They didn' I made appointment for bad seat sensor on air bag. They confirmed this appointment no less than 5 times in the days before the appointment. They didn't ever bother to make sure they had replacement sensors before the day I drove 2 hrs and waited an adiitional 2.5 hrs to tell me it's a bad sensor and they don't have one! Then tried to say it wasn't under warranty. Unbelievable. Truck has extended warranty. Put a tent around this CIRCUS!! More

Horrible experience two days ago. Took 45 minutes to be able to test drive the ONLY vehicle we came in to look at. Told them from the beginning we were not buying, just two days ago. Took 45 minutes to be able to test drive the ONLY vehicle we came in to look at. Told them from the beginning we were not buying, just starting our shopping process. 2 hours later, with screaming kids in the back seat, I finally fled when the sales manager went inside to try to get me 30k on my trade in..... which is several thousand more than what the car was worth brand new. They would not listen to me or my husband when we told them we were not buying. I will not buy from this dealership, I will not buy the vehicle I was looking at, and I wrote a complaint to Toyota's head quarters, who just offered to put me back in touch with a manager at this company. If you like high pressure sales, go ahead and be my guest. I might add, they didn't know what options were even available on the Highlander I was looking at. They just wanted to push me into one on the lot. More