Eddy's Toyota of Wichita

The whole experience with these guys is a joke Found a car online perfect excatly what ive been looking for so i call make sure they still have it set up an appointment for the next day which was a Found a car online perfect excatly what ive been looking for so i call make sure they still have it set up an appointment for the next day which was a Saturday for noon. I come in ask for Jon, waited 15 mins a guy come s up asks my name and said Jon was busy but that he would help me. So we go looking for the car in the lot. After 25 mins of searching I find the car. Well now theres no keys so the salesman politely says hey let me go get the keys and you can drive it. After 30 plus mins of waiting outside in the cold he comes back and says whats your number let me call you when i find them. Wow ok heres my number call me. 4 hours go by after ive driven an hour back home hey found the keys but the cars got a flat tire but i can put a DONUT on the car so you can test drive it.. told them no call me sunday and i will come and look at it. Well its now tuesday car tire hasent been replaced, and they call 3 times a day to tell me its fixed and it hasent been. They say oh were so sorry but we have these cars you can buy... No idiots im interested in the one that seems completely impossible for you to put a tire on.... completely lost my trust and business strongly discourage anyone from going there. More

Don't buy tire and wheel warranty or get service So I have been going to Eddy's a few times which has been a disappointment but not for the cost. 1st had an older car which they replaced the air bag So I have been going to Eddy's a few times which has been a disappointment but not for the cost. 1st had an older car which they replaced the air bag on warranty but I asked if they would look at because the airbag light was going on and off and the dash clock didn't work. That would cost $80 just to assess what it is. Second bought a new vehicle to me and invested in tire wheel warranty, which since the nails didn't have enough wear on them the claim was rejected. So thinking I was covered under warranty had Eddy's replace the tires well didn't ask if I wanted a wheel alignment did it anyway. The truck pulled to the right after picking it up 3 to 4 visits later and a technician that needs to drive 17 miles to figure out that it is the tire after rotating the tires three times. Biggest disappointment is the only kept driving the truck over and over just so they could tell me they are not at fault and I still need alignment. They only aligned one tire 1° for $80. Just watch what they do and if go in for warranty/recall hope nothing goes wrong because it will just cost you more money. More

I had a recall taken care of. No pressure to add on service. Scott was my contact who did a good job Good job Scott. Scott was my contact who did a good job Good job Scott. More

excellent customer service I was kept very informed on status of car and estimated times which they adhered to. Also, they provide a shuttle service which is great. I was kept very informed on status of car and estimated times which they adhered to. Also, they provide a shuttle service which is great. More

Great service Christian was great and very helpful! I got all of my request done. Easy to make an appointment. Always give me advice to maintain my car. Christian was great and very helpful! I got all of my request done. Easy to make an appointment. Always give me advice to maintain my car. More

Great first service This was my first service experience. Everyone one very friendly and professional. Work was done in no time and I left with a clean car This was my first service experience. Everyone one very friendly and professional. Work was done in no time and I left with a clean car More

Worse experience ever I visited Eddy's Toyota of Wichita (East) on 11/25/16. After the conversation with the salesperson we did not agree on the payment so we quoted our pr I visited Eddy's Toyota of Wichita (East) on 11/25/16. After the conversation with the salesperson we did not agree on the payment so we quoted our price and decided to leave since our budget did not match, but the financial department was not happy and while we were leaving they gave humiliating comments and laughing on not buying the vehicle. This was very disrespectful since we were there as a family and if there was no sales done that does not mean that you give comments when customers leave. The financial department or the sales person do not have the right to treat any customer like this. Although my whole family is a big fan of Toyota but after this humiliating treatment we have decided to never go to this Toyota dealership ever again. More

Excellent experience I thought maintenance required light meant I needed an oil change- that's what I scheduled. When I got there Shane told me it actually meant my tires I thought maintenance required light meant I needed an oil change- that's what I scheduled. When I got there Shane told me it actually meant my tires needed rotation. He told me it would be an hour. A little over an hour later my car was ready. They had to fix one tire- but because it took longer I was charged nothing! I was afraid to go to a dealership for maintenance because I'm always worried that it will cost an arm and a leg- this experience has given me reason to trust. More

Acknowledge the customer. I was directed to service writer when I arrived. I was told this person would help me. I assumed (my mistake) he was working on my order. No, a ful I was directed to service writer when I arrived. I was told this person would help me. I assumed (my mistake) he was working on my order. No, a full two minutes later he looked up at me and asked my name. As I was standing there, I am thinking he had found me in the computer, but he was ignoring me while doing something else. Very rude. Your car wash offer needs work. You may have sprayed the car but you did not wash it and you left water spots all over the car. More

Service Appointment I had excellent assistance by Devin. .he patiently answered my questions & concerns. He checked to make sure everything that needed done could be do I had excellent assistance by Devin. .he patiently answered my questions & concerns. He checked to make sure everything that needed done could be done in one appointment . The work was done with no problems so far. They even cleaned my car which I consider a bonus for me since I don't have to do it now! More