Eddy's Toyota of Wichita

Same old stuff nothing changes as promised Just an update. It does. Not really matter who you talk to. I went to the top Brandon Steven. Yes I will admit that some things were taken care of my Just an update. It does. Not really matter who you talk to. I went to the top Brandon Steven. Yes I will admit that some things were taken care of my car did get swapped for the right car that I was being charged for. However although the made things somewhat right the car they swapped me for has hail damage ???? The one I gave back had no damage? Makes no sense to me. They didn't bother taking $$$ off for it although the did make a lot of fake promises to me m. 1 " we going to put an additional 1000 down on your car" lie never happened still waiting and have talked to so many different people that I'm sick of talking. 2. We are going to refund all monies you paid in on the other car" lie never saw it however the Toyota finical did get it 2 months later.??? 3. We are going to give you an additional rebate on the car" lie never got never seen never taken off Loan amount. So they did keep one promise the window tint. I guess 1 out of 4 promises isn't bad. It's not like I asked for all those fake promises I just wanted the deal to be made right. And the finance dept wow when I called and had some questions and complaints they raised intrest rate but said Payment went Down. Humm payment down 5 dollars intrest rate jacked up from 4.25% to 14.95 how does that work. That's when they knew they wrote the deal on the wrong car did they say anything nope they didn't it took me 3 plus months and letters to Toyota, Brandon and others to get the before mentioned deal that was full of fake promises something I'm finding that is a common practice at that dealer. I called finance about the rate and Payment. The managers exact response is as follows " what are you xxxxxxxx about your payment went down" really your A going to talk to a customer like that B you can't do the math that I'll pay. More and the measley 5 dollars don't mean diddly squat. Still angry at them still waiting and fighting for what is right and what was promised to me but yet still empty promises and empty hands. I use to have respect for the eddys Carlot as my brother and Brandon are good friends but yeah after all this I really don't recommend them to buy from or service. Service is a whole other ballgame that I'm not getting in to at this time maybe later anyway just read read and re read everything xxxx record the sales transaction so your. Not screwed and shafted out 1000 of dollars hope this help you all in making making a sound discussion before you purchase More

Unbelievable No regard for there there customer base and now after reading reviews it all makes sense. Bought new in 2012 and my opinion then was why am I here ver No regard for there there customer base and now after reading reviews it all makes sense. Bought new in 2012 and my opinion then was why am I here very high pressure not my kind of dealership. Saw a used Tacoma on line that I had a real interest in and called. We talked about numbers, we meaning Anthony and myself and after arrive only to be told they sold truck earlier that day, keep in mind we had talked about that truck for the last 3 days and I live 80 miles eeast. They displayed on interest in repeat customers, the two worest buying experiencence in my life!!!! Drive to Tulsa people Jim Norton Toyota have bought several trucks there and there staff work hard for you, not against you More

Audri - ROCKS!!!! We hate going to dealerships due to the length of time to complete sales process, but when arriving and meeting with Ms Vrbas, she ensured the process We hate going to dealerships due to the length of time to complete sales process, but when arriving and meeting with Ms Vrbas, she ensured the process would be a pleasant one. She was right, Audri handled our sale in a very professional and honest matter. Ms Vrbas has modeled the way for future sales person. Be smart and invest in her future with your dealership. Three sales tips: 1) know your product, 2) be honest, and be patience. Audril nailed them all! Thanks again, The Mckees More

High pressure - car NOT there! Went to look at a 4Runner. I had an appointment to see the SUV. When I got there the SUV wasn't there, they gave it to someone as a loaner car. Th Went to look at a 4Runner. I had an appointment to see the SUV. When I got there the SUV wasn't there, they gave it to someone as a loaner car. Then they tried to sell me one that was 3 years older that another customer was trying to purchase. When I tried to leave Luke tried to get $500 from me to "hold" the car that wasn't there so they wouldn't sell it. I NEVER saw the car and they wanted $500 to "hold" to for me! When I stated I wasn't going to pay them he got angry insulted me and walked away. I won't by a Toyota - they are the only place to have it serviced in town. I would not buy a car from any Eddy's after this experience. More

Internet dept I left my number inquiring on a used Toyota truck. Ever since I have had multiple calls an emails from this place. Even after I told them I had alread I left my number inquiring on a used Toyota truck. Ever since I have had multiple calls an emails from this place. Even after I told them I had already purchased a vehicle. They even tried to get me to come in a trade that one in. The will hound you to death. I've hung up on them and they still call back. More

Bad attitude Went to Eddy's Toyota today to look at a new Tacoma the salesman was okay the sales manager tried high pressure sales and when he asked me if I had ev Went to Eddy's Toyota today to look at a new Tacoma the salesman was okay the sales manager tried high pressure sales and when he asked me if I had ever owned a Toyota before I told him yes a Celica and it was one of the worst cars I've ever owned. he said well then we're done got up and walked off More

Horrible service Had bought my first car from them and only after a few days my gas tank stopped closing properly and a month in check engine lights kept coming on in Had bought my first car from them and only after a few days my gas tank stopped closing properly and a month in check engine lights kept coming on in my car they fixed it but i had to pay for it ?? Then a month and a half later same problem with a car that only had 40,000 miles on it. They where very rude when it came to helping me i just went to chevolet and got a BRAND NEW car with no issues never again will i go to that Toyota More

Will waste your time Got a call last night from Robert Pfannenstiel a sales representative telling me that he has a customer who is wanting to buy my truck posted on Crai Got a call last night from Robert Pfannenstiel a sales representative telling me that he has a customer who is wanting to buy my truck posted on Craigslist for $ 15,000 and wants me to come give him an hour of my time and he will make it worth my time so I get up early for me being a second shift worker and drive the 1 hr and 20 minutes to the dealer just to get a 7,000 offer on my truck mind you that he and the customer know that I have posted for 15,000 the truck in question is diesel so not only did they deliberately waste my time but my fuel as well they called me I didn't call them worst dealership experience I have ever had and I have bought several brand new and used cars trucks and suvs from several dealerships throughout the states during my time in the service. So I will not be doing business with this dealer or any other they own. More

Horrible experience I did not purchase/lease a new Corolla like I went to Eddys Toyota to do. I was on my way to close the deal we had made all to find out that they had I did not purchase/lease a new Corolla like I went to Eddys Toyota to do. I was on my way to close the deal we had made all to find out that they had sold the vehicle that I was on my way to pick! The communication skills of the salesmen that I had worked with for over a week on this issue were extremely poor. I am not happy with the service I received from the multiple dealers that I had to deal with. It was unprofessional and unorganized. I drove an hour and a half all to sit for two hours and get a run around when I was supposed to be just signing the papers to leave with my new vehicle. Never again will I rely on Eddys Toyota to help me. It was a waste of time and energy when I could have dealt with a different dealership. More

Very happy I recomend Dean Maxwell he was a huge help with no hassels. I got the car I wanted and my wife did to. The payments are low and great people there. I recomend Dean Maxwell he was a huge help with no hassels. I got the car I wanted and my wife did to. The payments are low and great people there. More