Edison Nissan

Warning stay away from this dealership, sales team is awesome , bought my 2019 “ certified Sentra “ in aug 2021. Immediately the next day car had problems , hence it was never certified. Bad brakes, fron awesome , bought my 2019 “ certified Sentra “ in aug 2021. Immediately the next day car had problems , hence it was never certified. Bad brakes, front crash sensors warning lights and both recalls where never done before selling . Service did fix the sensors and recall the following week but obviously never did the brakes. Service dept as previously noted from other customers will “ email you “ your invoice / report and never will. 2nd vin etching scam they charge you for something that’s already been done when the car was sold brand new, then at 9pm when they are closing and you been there all evening they tell you they will adjust it and never do. Then the finance manager will say “ well did you get it in writing “ no your fool but do you recognize that you sold a fraudulent charge ? Ok now to the most frustrating part , communication. So they sold me gap insurance “ you know $900.00 for this charge ( rip off ) use your insurance company’s gap insurance for Pennie’s on the dollars. They sell your gap to some company called api . My car was totaled on 6/28/2022, My insurance totaled the car the next day and they paid their part one week later to Nissan motors financial. Now the gap insurance company gets involved and on Aug 19th 2022 they reviewed all the documents and said Edison Nissan paperwork is wrong and needs clarification. Their dates didn’t match up with the finance agreement. Ok no big deal right ? Well 3 months later Edison Nissan still never fixed the issue , not only didn’t fix it they won’t call the company back or myself ? It took to the first week of November that I had enough and took time out of my day and drove there and made a scene with these guys. Denial denial etc is all you get from this place. Gap insurance company noted over 10 attempts to get ahold of the finance manager. Oh the reason why I had to go down there because Gap insurance finally denied my claim due to Edison Nissan lack of communication and responsibility. Now the Gap insurance company has to restart the whole process and more waiting. I had to just pay off the loan myself out of pocket so that I could purchase another car ( new Nissan rouge ) from a much more reputable local Nissan dealership. Still in mid December the gap insurance still hasn’t paid out yet. Oh one more thing don’t buy their 100,000 mile extended warranty for what ever it was $2500. Bec you won’t get a refund if the car is totaled and you don’t use the remaining milage of the warranty because we didn’t by the “ certified warranty. Stay away , look at reviews , find a dealership that doesn’t have communication problems. Simple fix Bec their sales team is great , the product is great, just their management foundation in all parts of their business needs a big overhaul. More

I came today to get my car to have new tires and stuff. The price was high and I couldn’t afford it and Franko Savoca helped lower the price for me and giving me advice about my car. I am very thankful tha The price was high and I couldn’t afford it and Franko Savoca helped lower the price for me and giving me advice about my car. I am very thankful that he helped me. It was a great service that I experienced today. More

Sale rep was helpful from start to finish. It was when the management got involved that turned my whole experience into a negative one. A simple verbal resolve would have been appreciated but It was when the management got involved that turned my whole experience into a negative one. A simple verbal resolve would have been appreciated but the tone and condescending behavior of the manager(s) put me off. Like they say, it's not what you say to people but how you say it. I spent a good penny on my purchase outright... and just for that experience alone I will never give Nissan another dime. Nissan needs to do better. Too bad we were planning to purchase another vehicle for our teenager. More

Experience was a positive one, from the online research which connected me to a sales rep the next day; Brought home a car the same day. Qadir was helpful and responsive, helped us with a great experience which connected me to a sales rep the next day; Brought home a car the same day. Qadir was helpful and responsive, helped us with a great experience. Thank you. More

Friends and family DO NOT AND REPEAT DO NOT BUY A CAR FROM Edison Nissan EVER!!!!! THEY ARE CURRUPT AND THEIFS AND DO FRAUDULENT THINGS!!!!!!! ALSO WITHHOLD IMPORTANT INFORMATION FROM CUSTOMERS!!!!! THEY FROM Edison Nissan EVER!!!!! THEY ARE CURRUPT AND THEIFS AND DO FRAUDULENT THINGS!!!!!!! ALSO WITHHOLD IMPORTANT INFORMATION FROM CUSTOMERS!!!!! THEY LIE AND CHANGE THERE STORIES CONSTANTLY AND HAVE NO TRUTH!!!!!! DONT SAY I DIDNT WARN YOU!!! Phil Farese Edison Nissan #nissancorp Nissan North America, INC. Headquarters Nissan North America Corporate Headquarters, Franklin, Tn Nissan More

My salesman Bic was patient and kind with my family and myself. I had been in a recent car accident where my car was totaled due my being rear ended. He took the time to let me test drive the cars that I w myself. I had been in a recent car accident where my car was totaled due my being rear ended. He took the time to let me test drive the cars that I was interested in and it was without pressure. More

Went to see a BMW that was priced competitively. Car wasn't initially there when we got there even though they claimed it was in the back. When the car arrived, it was dirty and obviously being us Car wasn't initially there when we got there even though they claimed it was in the back. When the car arrived, it was dirty and obviously being used by someone as a daily driver. Car had some bumper damage and stone chips. They took my key to evaluate my trade in. I asked what the cash price would be and had to wait 30 minutes while the manager calculated it out. The price advertised on the internet was used as a base and then $299 added for vin etching into the glass, $2000 added for loyalty rebate, $2100 for car prep and $3600 for "certified". This was $7700 over their advertised price. We were pretty horrified and demanded our key back. After another delay we got our key back and ran for the exit. Extreme waste of time. Take my advice and avoid this dealer like the plague. More

Stay away from this place! Absolutely horrible. Salesmen were condescending and bullying. Had a repair issue, had them do something sleazy to me. Nissan corporate no help at al Absolutely horrible. Salesmen were condescending and bullying. Had a repair issue, had them do something sleazy to me. Nissan corporate no help at all. More

Fantastic experience! Abeth Vincent was super helpful for the moment I walked through the door. Very friendly and easy to talk to. 100% recommend for anyone who is looking Abeth Vincent was super helpful for the moment I walked through the door. Very friendly and easy to talk to. 100% recommend for anyone who is looking for a car. I don’t have the best credit history or much history with big purchases but they got me approved and into the car I really wanted!! Again I can’t recommend enough 👍 More

Was referred to Abeth Vincent by a friend for a vehicle. Abeth is professional and empathetic. He took his time to help me find the right vehicle that best matched our budget. I recommend EVERYONE see Or ca Abeth is professional and empathetic. He took his time to help me find the right vehicle that best matched our budget. I recommend EVERYONE see Or call Abeth Vincent for a vehicle, 7328242469. More