Edmond Hyundai

Pleasant experience. There was a large selections and they had the hybrid Tucson I was looking for. No pressure. Everyone I met at the dealership was courteous. I defini There was a large selections and they had the hybrid Tucson I was looking for. No pressure. Everyone I met at the dealership was courteous. I definitely recommend Edmond Edmond Hyundai. More

I recently purchased a vehicle from Edmond Hyundai, and unfortunately, the experience fell short of my expectations compared to previous car-buying experiences. While there were a few positive aspects, the unfortunately, the experience fell short of my expectations compared to previous car-buying experiences. While there were a few positive aspects, the overall process left much to be desired. On the plus side, the entire process took about 4.5 hours, which is relatively shorter than what I've experienced in the past. However, this is where the positives end. The salesperson who assisted me was very new to car sales and couldn’t answer many of the questions I had about the vehicles I was considering. This lack of knowledge was frustrating and made the experience less smooth. The negotiation process for the total price of the car was particularly aggravating. Instead of dealing with one person, I had two individuals presenting various offers, including shocking 12-month payment figures, high-interest rates, and lowball trade-in values. Unfortunately, these are tactics commonly expected at car dealerships, but it doesn’t make the experience any less frustrating. After finally negotiating a fair price for my trade-in, I moved on to the finance office. The finance representatives were polite but pressured me to buy their third-party warranty, claiming it was necessary to secure the “lowest” interest rate. They also suggested that the manufacturer’s warranty wouldn’t be sufficient, which is odd considering Hyundai is known for having one of the best warranties in the industry. Even after all this, the interest rate they initially offered was significantly higher than what I was pre-approved for at my bank, forcing them to lower it to compete. Weeks later, when my insurance policy was up for renewal, I discovered that the certified pre-owned vehicle I purchased had sustained damage prior to my purchase—a fact that wasn’t clearly disclosed at the time. I had to request a Carfax report from the dealership, which confirmed the damage. The dealership was unable to explain the situation, though it seems likely (after reviewing the report) the vehicle was used as a service loaner. As a result, I am now stuck with higher insurance premiums due to this undisclosed damage. Overall, this experience has been deeply disappointing. I approached the purchase with good credit, good intentions, and the expectation that the dealership staff would act professionally and ethically. Unfortunately, that wasn’t the case. I would advise others to thoroughly research the car-buying process, come prepared with a pre-approved loan from your financial institution, and be ready to stand your ground if you decide to do business with this dealership. **Pros:** - The process took less time than previous purchases (about 4.5 hours). - The finance representatives were polite. **Cons:** - Salesperson was new, lacked vehicle knowledge and couldn’t answer key questions. - Frustrating and pressure-filled negotiation process. - Pressure to purchase a third-party warranty for a lower interest rate. - Higher interest rate initially offered compared to my bank’s pre-approval. - Vehicle damage was not clearly disclosed, resulting in higher insurance premiums. More

I was helped by Leton Owens for a month by phone. He got exactly what I wanted and got me the Santa Cruz I asked for ready the day I walked in! The finance guy(don’t remember name, sorry!) helped me He got exactly what I wanted and got me the Santa Cruz I asked for ready the day I walked in! The finance guy(don’t remember name, sorry!) helped me get the payment terms I wanted and you have a lifetime customer now due to how I was treated. Thanks for getting me into the car I wanted, it’s great!!! More

Noah Glavan was very helpful, courteous, patient and knowledgeable. Customer service is definitely a priority at Edmond Hyundai, and we will refer friends to them. Finance staff were thorough in their e knowledgeable. Customer service is definitely a priority at Edmond Hyundai, and we will refer friends to them. Finance staff were thorough in their explanations of the financing process. More

Noah Glavan was our salesman at Edmond Hyundai. We purchased 2 new vehicles on 5-13-24. Noah was extremely knowledgeable about all the vehicles we looked at. He was very helpful, even when we We purchased 2 new vehicles on 5-13-24. Noah was extremely knowledgeable about all the vehicles we looked at. He was very helpful, even when we had questions after we bought the cars. He told us we could call him anytime. Customer service is sadly lacking in today's world, but Noah means what he promises and it definitely shows. We will continue to spread the good word about Noah and Edmond Hyundai to all of our friends and family. More

He was friendly and very knowledgeable about the Ioniq 6 that I bought. He showed me all the features, how to charge it, and he made sure I got the phone apps for the car set up. Everything was cool, and I that I bought. He showed me all the features, how to charge it, and he made sure I got the phone apps for the car set up. Everything was cool, and I never felt pressured. More

Easy to deal with not there to just sale cars and move on good people good people More

They have excellent customer service and go above and beyond any dealership I have ever done business with! beyond any dealership I have ever done business with! More

Leton and Michael are the best! They made the whole process stress-free and easy. You can tell they actually care about what you want, not just about the sale. Definitely recommend! They made the whole process stress-free and easy. You can tell they actually care about what you want, not just about the sale. Definitely recommend! More

We had a phenomenal experience at this dealership… and that’s saying something because we’ve been car shopping for awhile and have visited 4 Hyundai dealerships & 4 or 5 other brands as well. Rajip was so that’s saying something because we’ve been car shopping for awhile and have visited 4 Hyundai dealerships & 4 or 5 other brands as well. Rajip was so great to work with! He went above and beyond to get us a very specific vehicle that had to be brought in from out of state. He was so knowledgeable, very kind, & really worked hard to make sure we got what we wanted. Austin was who we worked with for financing and he was also so nice & efficient! We had our 2 year old with us and he was patient & really made the experience enjoyable. We got a great deal on our vehicle & the added value of great customer service made us walk away feeling even more excited about the vehicle. Seriously, they pulled some magic strings to get everything done & we so appreciated it! I wish we had started here in the first place… it would have saved us so much time and energy. We’ll definitely be back! More