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Edmond Hyundai - Service Center

1.0

8 Lifetime Service Reviews

14137 N. Broadway Ext , Edmond, Oklahoma 73013

8 Reviews of Edmond Hyundai - Service Center

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July 15, 2018

"Edmond Hyundai has by far the worst customer service!"

- Anonymous

Edmond Hyundai scammed me out of $350 worth of repairs that should’ve be covered by warranty. The company failed to submit my repair bill to the warranty department purposely so I would have to pay for the repairs out of pocket. Then they did not fix the issue and I had to bring my car back in once again less than 6 months later for the same issue. Needless to say my warranty expired because they would not return my phone calls and kept giving away my appointments! After 2 weeks of trying to get the car fixed and calling multiple times with no response I eventually had to pick up my car since they would not fix it and wanted me to pay an additional $700 for repairs covered under my warranty! Edmond Hyundai workers are rude and inconsiderate and have no customer service skills at all. Take head and never go there

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Recommend Dealer
No
Employees Worked With
Chris Ruthlege, Wesley Baker & Nathan Glavin
October 02, 2016

"Edmond Hyundai Service sucks!!!!"

- Frustrated consumer

I sat at Edmond Hyundai for over 2 hours for an oil change. I had to ask receptionist what was going on after waiting another 30 minutes they bring me my car and receipt of what was done. I drive off thinking my oil is changed 2 weeks later my car dies in traffic, had anybody been behind me at full speed would have ran into me. I got my car towed home to find out i didnt have a drip of oil in my car. I contact Edmond Hyundai to let them know the situation. They told me they would investigate it. So now they basically tell me its ok they didn't do their job and i just jave a case of bad luck. Please make sure you go back with the service guy to ensure they are doing what they say. Apparently i was suppose to check they work after they signed off stating they did.

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Recommend Dealer
No
Employees Worked With
Ryan Cooper, Josh, J and whomever else
Oct 06, 2016 -

Edmond Hyundai responded

Thank you for bringing this to our attention. We regret to hear that you did not have a good experience with us and that you had to wait for a long time and that you experienced trouble with your car. Your business is very important to us and we would like to make this right. Please contact our General Manager, Luke Glavan, at lglavan@edmondhyundai.com so we can clear this up.

December 04, 2015

"Poor Service int eh service department"

- Mac

I took my car in for an oil change, was told I needed my 30K mile service and that it would take about an hour to an hour and a half. Thought, OK.. I need to maintain my car let's do this. Three hours later, I had to call and my car was almost ready.... no apology from my service person or anything. I missed my daughter's appointment. Spoke with the new Service Manger he indicated the service rep "knew it would take longer than the said hour and he shouldn't have told me an hour to make the sale, but sometimes that is what they do, even though they know better... really!!!! If i would have been told it was a three hour service I might have been okay with that, would have made other arrangements for my other appointments for sure. Lying to someone to get their business and setting false expectations is just wrong. I am telling EVERYONE I know about my personal experience and not to go here. So far over 800 people have seen it on my FB page and I have Tweeted... word of mouth helps others not experience this same thing. I should have went back to Hyde Automotive.. they are amazing on 10th and May.. lesson learned ... next time.

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Recommend Dealer
No
Employees Worked With
Service rep
July 13, 2015

"Service Department bad Service"

- tela

My Son took his car to fix sunroof, he is in colllege from another State, the csr sat here for about a week, they kept the. car waiting on a part they said they got the wrong one, finally I told them my son needed his car, he was able to pick it up., they said they would order the correct part, weeks passed and I made another appointment, dropped off the car with the same Service man TOBY a couple days passed and I called to check if my car was ready, he said they were waiting for the part and the car was just sitting there waiting, when my Son was having a hard time getting around So I called to see if they were able to drop off the car at my his job while they get the part in, TOBY said no, I asked to speak to the Manager her name was Charlene or so, she was just making excuses for Toby , she said she would tell him to deliver the car, It was almost closing time I called again Toby said he didn't get his manager messg. but that he was going to deliver the car to my Son, I drove to Oklahoma left my car to my Son and brought his to get it fix in Texas.

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Recommend Dealer
No
Employees Worked With
Toby
July 19, 2013

"How to exceed expectations? Simple. Following procedure...."

- Willgjbf

How to exceed expectations? Simple. Following procedure. I took my car for the Stop Lamp Switch Campaign and for the regular car service. After 2 and something hours they returned the car without any description of what was done to it. While driving down to Oklahoma City I realized that the Cruise Control was not working and the "Next Service" sticker on the windshield was not updated. I drove back to the dealership and realized that the Stop lamps were turned on even though the car was off. After approximately more than 10 minutes, George brings back the car saying that they had done the stop lamp switch job wrong the first time; increasing the risk of a crash if I may add.The next day, I realized that the Windshield water pump was empty. What’s funny is, that on the Multi Inspection sheet they marked it as OK. They clearly lied.Following the MPI process they would have caught the Stop Lamp Switch issue as well.They did such a poor job that they did not send me a survey email for the car inspection done on July 12th. Overall, this tells me that Edmond Hyundai is completely unprofessional and irresponsible for not following something so simple and basic as the Multi Point Inspection. So now I'm wondering, did they really do a Tire Rotation inspection?Maybe I should have marked the tires to prove if this inspection had been done. Although they are pretty good at charging though I'll give them that, after paying almost $80 for a poor car service. But no worries, I'll just go somewhere else and warn other families'

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Recommend Dealer
No
Employees Worked With
George
May 07, 2013

"i came into contact with the dealership in a different..."

- loriademiluyi

i came into contact with the dealership in a different way than usual. it just happened that the managing director of edmond hyundai accidentally bumped into my mini cooper. the door was dented in. he accepted that it was his fault right away and explained to me that if i'd bring my car into his dealership that he'd repair it and give me something to drive until it was done. all i got was his name and phone number. he seemed like an honest guy so i didn't get his insurance or tag number or anything. later, i wondered if i'd been stupid. the next day however, i called david and he again said to bring the car in. i did, and he loaned me a 2013 sonata and even gave me money for gas. he called at least 2 times to update me on the progress. he explained that he didn't think it would look right to just patch it so he ordered a new door. one week later, he called to tell me my mini was ready. when i went to pick it up, it looked great and they'd even washed it up. the fact that he had fixed the car was great, but what impressed me the most is they courtesy he and his staff gave me. my car is important to me, but what is more important is being treated with respect and dealing with an honest person. anymore, you're not able to trust just anybody, but david patel is a man of his word. after i picked up my car, he still called to make sure i was happy with it. at this time, i'm not looking to buy a car, but if i know of anyone that is in the market for one, i'd surely send them to him and his friendly staff. i was very pleased with the quality of the work, but even more so with the trustworthy and friendly service i received from edmond hyundai...

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Recommend Dealer
Yes
Employees Worked With
David Patel
March 26, 2013

"Had to buy new tires for my wife's Genesis it was ..."

- Sam1123

Had to buy new tires for my wife's Genesis it was quick easy and best experience everybody was friendly and courteous!!! I would recommend a place any time to do business

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Recommend Dealer
Yes
Employees Worked With
Brain
June 09, 2011

"I purchased a 2011 Hyundai Sonata Turbo Feb 11, I took to..."

- Rmcdaniel

I purchased a 2011 Hyundai Sonata Turbo Feb 11, I took to Edmond Hyundia for the 3K mile oil change. The technicial left the oil cap was off, which I found after a 150 mile trip the following day by the Large amount of smoke coming from under the hood while driving. While on vacation I replaced 3 1/2 quarts to show close to full on the dipstick. Took the vehichle back to Edmond Hyundai to get the engine cleaned, another oil change, and hood liner (which was still dripping with oil 5 days later) replaced. After a 5 day business trip which I drove the car, I had smoke rolling from underneath the hood again; this time it was a oil drenched strip of sealant which the adhesive had let go and was hanging and laying on the exhaust manifold. While tieing up this strip I found a 8 to 9 inch screw driver tool used to replace the roof liner laying by the battery under the hood. So, not only with the possiblity of ruining the engine with driving without or low oil, today I had a good possibility of the car catching in fire with a oil drenched piece of foam hanging and laying on the engine manifold. To make it all worse was the High possibility of the screw driver tool either falling and lodging into the engine belt system or even worse falling through the engine and either punchering the gas tank (nice explosion) or bouncing behind the car and causing a fetality of others. I explained today to the service manager that it's a shame when you purchase extended warranty which should be for self assuance, but now expect it will be needed to protect myself and the vehicle from the certified dealership for Edmond Hyundai's mistakes. I purchased the additional plan for maintainance to be performed at the dealership to protect myself against this type of stuff happening from a jiffy lube, quick lube, etc.... I'm definiatly rethinking my decision to both purchase the car and entrust the dealership certified technicians to perform basic maintanaince.

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Recommend Dealer
No
Employees Worked With
Jim and Richard in the Service Department
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