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Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

November 18, 2019

Great Service The Edwards team took great care of me with both a body work and recall repair issue. Thank you Team for the great customer service and care. More

by james.morris83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Ferguson, Scott Rackstraw
Nov 18, 2019 -

Edwards Chevrolet Downtown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Edwards Chevrolet Downtown! Thank you for choosing Edwards Chevrolet Downtown. as your first choice for all your automotive needs! ~Marty Phillips, General Manager

November 16, 2019

Recall on Tahoe Scott was very nice and had me in and out in just a short time. Everyone was very nice while we waited. I also liked they open at 7. More

by Staples123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Nov 18, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Scott and the rest of the Edwards Chevrolet team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Marty Phillips, General Manager, 205.716.3323

November 15, 2019

Overall good experience I found those individuals that I worked with professional and pleasant to work with. After the usual back and forth, we able to come to a mutually ag More

by Kess2200
Customer Service
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Scott Mckee, Terrance Wray
Nov 18, 2019 -

Edwards Chevrolet Downtown responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Edwards Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Marty Phillips, General Manager, 205.716.3323

November 15, 2019

Everything handled as expected Scott did a great job of handling my recall as well as my service needs. Very friendly and personable. He understood my needs as well as my time requi More

by bobbyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Nov 18, 2019 -

Edwards Chevrolet Downtown responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Marty Phillips, General Manager, 205.716.3323

November 14, 2019

Service My service visit is ALWAYS excellent. Scott is the most genuine service rep EVER! Don Lyles always checks on me to make sure everything is fine. More

by LASHUNDRATERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Lyles, Scott Mckee
Nov 18, 2019 -

Edwards Chevrolet Downtown responded

Thank you for putting your trust in Edwards Chevrolet! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Marty Phillips, General Manager, 205.716.3323

November 14, 2019

Great Service Friendly employees from start to finish here at Edwards. Great communication from service tech and very transparent with pricing. Happily recommend a More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Nov 18, 2019 -

Edwards Chevrolet Downtown responded

KC , thank you so much for the wonderful review of your experience at Edwards Chevrolet. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Marty Phillips, General Manager, 205.716.3323

November 13, 2019

Great work I had an appointment at 10. However i arrived at 8. Scott got me right in without any problems. Told me everything i needed done and got it all handle More

by SCHANIQUASHEFFIELD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Scott Mckee
Nov 13, 2019 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Scott, who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

November 13, 2019

Helpful service department Scott McKee did his usual good job guiding me through the service process. He was very knowledgeable and friendly. I always appreciate his advice and More

by DB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Nov 13, 2019 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Scott, who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

November 13, 2019

Exceeding expectations Every dealership wishes they had Scott McKee. He is knowledgeable, follows through on what he says he will do, and gets his job done. I have confide More

by Dadoftheyear2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Nov 13, 2019 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Scott, who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

November 13, 2019

Customer service at its best Scott McKee is very knowledgeable in handling service requests. He always makes you feel your problem will be handled correctly and professionally! Ke More

by rclooney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Nov 14, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Scott's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Marty Phillips, General Manager, 205.716.3323

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