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Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

October 31, 2019

Review Mr. Mckee was really nice and everything was quick. I like this Chevrolet because they try to make everything as fast as possible so that you are not More

by LINDSEY.KILGORE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Nov 04, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for your review, Lindsey! Happy customers are our goal and our mission at Edwards Chevrolet, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Marty Phillips, General Manager, 205.716.3323

October 31, 2019

Relaxed atmosphere Judson and Jim where very friendly and kind. Judson was funny and knowledgeable about the cars which was appreciated. Jim helped us finish up the pape More

by Knhowell32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judson , Scott Rackstraw
Nov 04, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for taking the time to write this review! Judson and Jim are great with people and focuses on what the customers’ needs are. They will be pleased to hear about your positive experience. As the paperwork goes, we try our hardest to process it as thoroughly as possible, and we do appreciate your patience. If you have any questions about your new vehicle, please come back in to visit! Sincerely, Marty Phillips, General Manager, 205.716.3323

October 31, 2019

Purchase of a New Traverse Excellent salesman and sales manager. Frienfly and answered all my questions and made the purchase enjoyable. Explained the new features on the car More

by Drb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Baugher and Tom Scott
Nov 04, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for this fantastic review, and congratulations on your new vehicle! We appreciate you taking the time to share your experience and for allowing us to show you the Edwards Chevrolet difference! If you should have any questions regarding your new vehicle, please don’t hesitate to reach out! Otherwise we wish you miles of happy driving! Sincerely, Marty Phillips, General Manager, 205.716.3323

October 31, 2019

Battery replacement I brought my car to my battery replaced, caused my old battery had a dead cell. Mr. McKee serviced me, It only took at least a few minutes. More

by MARCU.STERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Nov 04, 2019 -

Edwards Chevrolet Downtown responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Marty Phillips, General Manager, 205.716.3323

October 30, 2019

Great service The service department is great but extremely slow. I was told 30 min wait turned into 3 hours for a recall service. The wait time is ridiculous More

by Quin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 31, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

October 30, 2019

Oil Change Jonathan was very courteous, Corey was very courteous, they answered all questions that were asked, I was very appreciative of them both. I was in and More

by OWENS.CYNTHIA33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen, Corey James
Oct 31, 2019 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan and Corey, who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

October 28, 2019

Impeccable! From our first phone call to the delivery of our car everything was simply amazing! We were thrilled with the service we received from everyone at Ed More

by JCROMMELIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Edwards, George Campbell
Oct 29, 2019 -

Edwards Chevrolet Downtown responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Marty Phillips, General Manager, 205.716.3323

October 24, 2019

Great service It is so refreshing to deal with people that are kind and capable. Everything was done in a timely manner and the communication was great. More

by ALISHA863
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brandon in collision
Oct 25, 2019 -

Edwards Chevrolet Downtown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Edwards Chevrolet Downtown!We're glad everything was completed quickly and to your satisfaction. Thanks again. ~Marty Phillips, General Manager

October 24, 2019

Excellent customer satisfaction The car buying experience was the best my husband and I have ever had Every one we encountered was polite and professional. Brandon and mr Wray made More

by LINDACOLLINS249
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Terrance Wray
Oct 25, 2019 -

Edwards Chevrolet Downtown responded

Hello, we're happy to hear you had such a positive experience with our team! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. ~Marty Phillips, General Manager

October 23, 2019

Great service. I was able to get my truck serviced at a time that met my schedule plus I was in and out very quick. Service tech (Scott) went over all the check list More

by ROBBIESOUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 24, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Marty Phillips, General Manager, 205.716.3323

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