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Edwards Chevrolet Downtown

Birmingham, AL

4.7
2,349 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,349 reviews

October 24, 2019

Excellent customer satisfaction The car buying experience was the best my husband and I have ever had Every one we encountered was polite and professional. Brandon and mr Wray made More

by LINDACOLLINS249
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Terrance Wray
Oct 25, 2019 -

Edwards Chevrolet Downtown responded

Hello, we're happy to hear you had such a positive experience with our team! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. ~Marty Phillips, General Manager

October 23, 2019

Great service. I was able to get my truck serviced at a time that met my schedule plus I was in and out very quick. Service tech (Scott) went over all the check list More

by ROBBIESOUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 24, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Marty Phillips, General Manager, 205.716.3323

October 23, 2019

Thank you! Best customer service possible. I was glad to be able to have my car back by the end of my visit. I would definitely recommend! More

by SYLVIATOMPKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Cushen, Jonathan Hollman, Wade Ferguson, Terrance Wray
Oct 24, 2019 -

Edwards Chevrolet Downtown responded

Hi Sylvia and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Marty Phillips, General Manager, 205.716.3323

October 23, 2019

Scott McKee Great guy, a pleasure to deal with. Diagnosed quickly, got the work done and kept me in the loop during the process. Highly recommend going to see Sco More

by MattWilliamson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 24, 2019 -

Edwards Chevrolet Downtown responded

Matt, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Scott went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Marty Phillips, General Manager, 205.716.3323

October 22, 2019

Thank you Mr King you are an awesome salesman I have a five star rating because we're more than happy to have a great dealership like Edwards and great sales people like mr. King More

by GLORIATHOMASWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King
Oct 22, 2019 -

Edwards Chevrolet Downtown responded

Hello Gloria and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Mike was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Marty Phillips, General Manager, 205.716.3323

October 22, 2019

Quality service They make the service process easy. Scott is quick to let you know how long the service will take and how much it will cost. More

by CALEB6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 22, 2019 -

Edwards Chevrolet Downtown responded

Hi Caleb and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Scott is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Marty Phillips, General Manager, 205.716.3323

October 22, 2019

Great service! As always, great service department. Car was ready and delivered earlier than promised. Guys are very knowledgeable and friendly. Always a pleasure to More

by adst2nv
Recommend Dealer
Yes
Employees Worked With
Johnathan Cushen
Oct 22, 2019 -

Edwards Chevrolet Downtown responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Marty Phillips, General Manager, 205.716.3323

October 22, 2019

Outstanding Salesman Moses C Williams went above and beyond for me and my daughter!!!! It was another gentleman I think it was his sales manager he has very pretty eyes he More

by Latrella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember his name but he has very pretty eyes, Mose Williams
Oct 22, 2019 -

Edwards Chevrolet Downtown responded

Latrella, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Moses went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Marty Phillips, General Manager, 205.716.3323

October 21, 2019

Won’t be back Worst experience ever. They broke my key and tried to tell me it was my fault. I spent $940 on a repair and now I have to buy a new car key that’s to More

by Jeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Mckee
Oct 21, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

October 21, 2019

Car repairs. I took my 2012 traverse to Edwards Chevrolet to have some repairs done on it. When the service advisor Mr. Scott, I told him what was going on with c More

by Brady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 21, 2019 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Scott, who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

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