Back

Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

Directions

By Type

Showing 2,347 reviews

October 11, 2019

Service Feedback The overall rating received 4 stars instead of 5 is simply because my serviceman had no clue my car had been towed in. I inquired about him when I fir More

by LADYTGRANT75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan in the service dept, Don Lyles
Oct 18, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

October 11, 2019

Great service Very friendly staff and great, fast service. They identified an issue during an oil change and then scheduled to fix it. Everything was under warranty More

by JTH2211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 14, 2019 -

Edwards Chevrolet Downtown responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Marty Phillips, General Manager, 205.716.3323

October 10, 2019

Unexpected deal He went in to look at vehicles and not to purchase right off. So after talking about what was best for the situation, an offer was made the was suitab More

by OJENKINS.J_J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King
Oct 10, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for this fantastic review, and congratulations on your new vehicle! We appreciate you taking the time to share your experience and for allowing us to show you the Edwards Chevrolet difference! If you should have any questions regarding your new vehicle, please don’t hesitate to reach out! Otherwise we wish you miles of happy driving! Sincerely, Marty Phillips, General Manager, 205.716.3323

October 10, 2019

Excellent service every time! As always whenever I am scheduled for my vehicle to be serviced I always feel welcomed by the EDWARDS CHEVY FAMILY. The greeting, the smiles, the pers More

by ANNYLEE20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, Mike King, Scott Mckee, Dealer Inspire
Oct 10, 2019 -

Edwards Chevrolet Downtown responded

Thanks for the kind words about our team. We want you to know that we also consider you a part of our Edwards Chevy Family! Thanks again and we hope you have a great day. ~Marty Phillips, General Manager

October 10, 2019

First time service Everything was as envisioned with the exception signage for the service entrance. It needs to read SERVICE Entrance and EXIT. I found my way into serv More

by Pathfinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 10, 2019 -

Edwards Chevrolet Downtown responded

Hi, thanks for the great star rating and the suggestion about the signage. Having been downtown for 103 years we sometimes have logistical issues that have cropped up over the passage of so many years. We are very happy to have you a part of the Edwards Downtown family and look forward to your next visit. ~Marty Phillips, General Manager

October 10, 2019

October Visit Always courteous, friendly and and professional every encounter we have had with Scott. I pass by 3 dealerships on the way hear. He and the rest of More

by JMITCHELL94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 10, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your kind words and great review. Your complete satisfaction is very important to us and we look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

October 09, 2019

Scott is great to deal with I’ve dealt with Scott McKee since I bought the truck back in 2016 and it has always been a pleasure. He’s always took care of everything I’ve needed a More

by Clint Hoskins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 10, 2019 -

Edwards Chevrolet Downtown responded

Thank you so much for this wonderful feedback, Clint! We're so glad you came back to see us for your next vehicle purchase. It's fantastic to know Scott helped make us worth the drive. If there's anything else we can help you with in regards to your new vehicle, please let us know. Happy driving! Sincerely, Marty Phillips, General Manager, 205.716.3323

October 09, 2019

It was fast and professional They were knowledgeable friendly fast and professional I would recommend any one to get there vehicle fixed there service or purchase there I had a wo More

by NOSIRRAH2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Mike King, Scott Mckee, Terrance Wray, Dewey Allen
Oct 10, 2019 -

Edwards Chevrolet Downtown responded

Thank you for taking the time to write this review! We appreciate the five-star rating and look forward to seeing you for future car needs in the future. Sincerely, Marty Phillips, General Manager, 205.716.3323

October 09, 2019

Great service professionals people service with a smile If the service was not good I would say so that is also why I bought my truck from Edward's chev never had a problem More

by KENNYHARRIS1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Oct 10, 2019 -

Edwards Chevrolet Downtown responded

We love hearing about customers who have a great experience at Edwards Chevrolet and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Marty Phillips, General Manager, 205.716.3323

October 09, 2019

Great customer service from Mr.Craig The title explain it all..great service over all, didn’t take long to fix my car at all...keep it up and Thanks again More

by Spoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Oct 10, 2019 -

Edwards Chevrolet Downtown responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Edwards Chevrolet satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Marty Phillips, General Manager, 205.716.3323

...
138
...