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Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

September 25, 2019

Scheduled an oim change and tire rotation I scheduled an oil change and tire rotation Sunday night. Arrived at the scheduled time Monday morning. Jonathan was very friendly and helpful. I wait More

by RYKEON29TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan , Troy Powers
Sep 26, 2019 -

Edwards Chevrolet Downtown responded

Thank you very much for your review. We are delighted to hear that Jonathan provided you time-efficient service. If there’s anything else you need, please don’t hesitate to reach out. Sincerely, Marty Phillips, General Manager, 205.716.3323

September 24, 2019

Complimentary oil change The service was good except I just had to wait on Adamson collision center to get everything situated but other than that they were professional. More

by Crysta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Sep 26, 2019 -

Edwards Chevrolet Downtown responded

Thank you for taking the time to write this review. We are pleased to hear that Adamson was able to provide an overall positive experience. Sincerely, Marty Phillips, General Manager, 205.716.3323

September 24, 2019

I could have done better I enjoyed the service on the sales side. I was called back up there a week later to sign more papers on my car. That was not professional. Then I ask More

by TERESABRANTLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wendell Gover
Sep 26, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

September 24, 2019

In Time of Need Engine problems when traveling from Illinois to Florida and Scott at Edwards got us right in and back on the road in less than 2hrs. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Sep 26, 2019 -

Edwards Chevrolet Downtown responded

Thank you for leaving us this great review, Brian! We are glad Scott could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Marty Phillips, General Manager, 205.716.3323

September 24, 2019

Sales person My sales person Thad Cole was great he treated us when we got out of our car a Traverse we had bought from Edwards before More

by TURNER03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thaddeus Cole, Scott Mckee, Dewey Allen
Sep 26, 2019 -

Edwards Chevrolet Downtown responded

Thank you for this great review! We're excited to hear that Thad took care of you! He is a great asset and we appreciate all he does. Sincerely, Marty Phillips, General Manager, 205.716.3323

September 23, 2019

I don't feel I receive the best service. I was not please with the service person. I felt some unconcern. I cancelled the service. The person I dealt with didn't seem to be interested in gett More

by BERT628MURRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember the employee name.
Sep 23, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

September 23, 2019

Service Experience Great dealership with courteous friendly staff, everyone in the service department is knowledgeable and understanding of the customers budget and need More

by DUNCANS1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
Sep 26, 2019 -

Edwards Chevrolet Downtown responded

Thank you for this amazing review. We really appreciate your business. Sincerely, Marty Phillips, General Manager, 205.716.3323

September 23, 2019

Accommodating and fast service. I would definitely recommend Edward Chevy Downtown. Everybody was very professional and the service was straight forward and timely. Mose was my sales More

by Crwalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Mose Williams, Scott Rackstraw
Sep 26, 2019 -

Edwards Chevrolet Downtown responded

Thank you very much for your feedback and recommendation. We are delighted to hear that we were able to accommodate you and provided you fast service. We look forward to working with you again. Sincerely, Marty Phillips, General Manager, 205.716.3323

September 23, 2019

It was a pleasant experience. The reason I gave a 4star rating was because I really didn't feel like I was pressured and I knew what I wanted in a used truck. More

by SOXANDMARTIN.491
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judson Halbrooks
Sep 26, 2019 -

Edwards Chevrolet Downtown responded

Thank you for the feedback! Please come visit us if you need anything else, be it service or sales. Sincerely, Marty Phillips, General Manager, 205.716.3323

September 22, 2019

Air conditioning not working The people there were helpful and friendly and were thoroughly explaining how they could fix the problem with my air in the car. I felt I would recomm More

by Service customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman
Sep 23, 2019 -

Edwards Chevrolet Downtown responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your complete satisfaction is very important to us. Thanks again. ~Marty Phillips, General Manager

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