Back

Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

Directions

By Type

Showing 2,347 reviews

May 07, 2019

Pleased Very pleased with the whole experience. George answered all my questions and more. Jim the manager called me and we came to a agreement. I’m very happ More

by DWAID13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Campbell, Craig Avant
May 08, 2019 -

Edwards Chevrolet Downtown responded

Hi, thanks for your praise and kind comments about our team. We are so happy to have you as part of the Edwards Downtown family and hope that you love your new vehicle. Let us know when you are ready for your first service visit. Thanks again.~Marty Phillips, General Manager

May 07, 2019

15 GMC Yukon J.R. Scott Mckee took great care of all of our needs and always is easy to deal with. When I need to have work on my Yukon again, I will be asking for him More

by Jr4worktrucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
May 08, 2019 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Scott, who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

May 07, 2019

Service Department Had my car in the body shop for minor work. It was also time for an oil change. Scott was able to take care of that for me. He also got me a ride to H More

by BLUEMOON4749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
May 08, 2019 -

Edwards Chevrolet Downtown responded

Hi, your wonderful feedback and rating mean a lot to us. Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

May 06, 2019

Buying a SUV Great service over all. Enjoyed working with the staff. Everyone was welcoming & did a good job. My family has been a long time shopper/buyer from Edw More

by JONES.JEFFERY866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judson, Mike King
May 07, 2019 -

Edwards Chevrolet Downtown responded

Thanks for being a loyal member of the Edwards Downtown family. Your complete satisfaction is very important to us and we hope to see you again soon. Thanks again.~Marty Phillips, General Manager

May 04, 2019

MY EXPERIENCE WITH EDWARDS CHEVROLET I ENGAGED IN DIALOGUE WITH MY SALESMAN ,MICHAEL KING, VIA TELEPHONE AS I DID WITH MY LAST TWO AUTO PURCHASES FROM HIM. AFTER EXPLAINING MY NEEDS,HE More

by SGGRAHAM48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King
May 08, 2019 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. We are so glad to have you as a member of the Edwards Downtown family. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!~Marty Phillips, General Manager

May 04, 2019

Oil change and AC Brought my vehicle in at 9 am on Wednesday morning.. Oil change was completed on Wednesday but AC was not diagnosed until 12 pm on Thursday. Although More

by JFVFRISCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
May 08, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again.~Mary Kay Graham, Customer Relations Manager

May 04, 2019

Great My experience at Edwards Chevrolet extremely good. Jonathan Cushen ( my service advisor ) was very courteous and very knowledgeable. Gary Varner drov More

by Perce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen , Gary Barner
May 08, 2019 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan and Gary who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon!

May 04, 2019

Parts and labor are too high. Will never buy a GM product ag GM has a def system design flaw that costs owners thousands of repair dollars! Excluding other shops from being able to clear codes and leaving truck More

by Gap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
May 07, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we appreciate your kind words about our team. We are sorry that you are unhappy with GM and if there is anything at all we can do for you just let us know. Thanks again.~Mary Kay Graham, Customer Relations Manager

May 03, 2019

I had a hard time getting an appointment. After a problem I don't recommend purchasing a GM vehicle or using the Edwards Chevrolet service department. This was a 2017 Chevy Sonic pre-owned certified vehicle. More

by GWEN.TURNER35
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Willis
May 03, 2019 -

Edwards Chevrolet Downtown responded

Hi, we apologize that we did not meet your expectations on your last service visit. Due to shop load, we were not able to take care of your car as soon as you or we would like. We would love the opportunity to give you a VIP experience if you would allow us another opportunity to serve you. It appears that your car is probably still under the Certified Pre-Owned Limited Powertrain Warranty. The coolant issue you told us about may very well be covered. Please give us a call at 205-716-3292 to schedule a convenient time to come in. Please let the agent know to notify me of the appointment. Sincerely, Marty Phillips, General Manager.

May 03, 2019

Great guys. I had a great experience at Edwards. Troy Powers was my salesman and he went out of his way to make buying a vehicle as painless as possible. More

by JONOMASON1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Powers
May 08, 2019 -

Edwards Chevrolet Downtown responded

Hi, we are so happy to read such a great review about Edwards Chevrolet Downtown! Thanks for highlighting some of our staff who helped make this such a great experience. We offer the same great experience when servicing your vehicle as well. We look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

...
158
...