Edwards Chevrolet Downtown

Great service! I am very satisfied! I schedule an appointment, they got me in and out and no time...very polite and professional!I would recommend this dealership to anyone! Thanks I schedule an appointment, they got me in and out and no time...very polite and professional!I would recommend this dealership to anyone! Thanks More

New Equinox We have bought multiple vehicles at Edwards Chevrolet. The sales staff is always friendly, helpful, and professional. We were very happy to work with We have bought multiple vehicles at Edwards Chevrolet. The sales staff is always friendly, helpful, and professional. We were very happy to work with Jonathan Hollman onnour most recent purchase. More

Frustrating and Inconvenient service department I've purchased two new trucks since 2015 at Edwards downtown and I've had very good experiences with their sales department, but their service departm I've purchased two new trucks since 2015 at Edwards downtown and I've had very good experiences with their sales department, but their service department has always been terrible from my point of view. Issues -They don't have a shuttle service unless you work downtown. I don't. Every other service shop I've worked with will shuttle within a 10 or 15 mile radius. They seem completely oblivious to this issue and not interested in correcting it. -I purchased a new 2018 Silverado a couple of weeks ago and they could only find one key. They promised another key and key fob. I returned to get the additional key set and was told beforehand it would take an hour to program. It took almost two hours and they programmed the keys incorrectly for driver 2 and driver 3. No driver one key. It was late in the day so they told me come back another day and try again. When making the second appointment I told them I didn't have another two hours of my time to spend waiting. After a very tense conversation with Scott McKee and a call back they reluctantly agreed to provide a loaner for this service appointment. Keep in mind I purchased a new truck for which they still had not provided what was promised from the sale and they were irritated at me for not wanting to spend another two hours of my time waiting. -Also, while on the phone with Scott Mckee I asked about a concern I have with the truck coolant temp while towing. The coolant temp seems to be significantly higher than normal in certain situations. Instead of considering my concern, Scott immediately (over the phone) decided there was no issue. He didn't research service bulletins, or consult with a mechanic or even consider there may be an issue. He decided instead to read the owners manual to me. If I was running the service dept at Edwards I would certainly want to know about this lack of consideration and lack of respect for customers, but this is only my most recent experience. It's been this way every time I've dealt with them since 2015. I've used Hendrick Chevrolet service for the past several years and that's where I'll take this new truck for service as well. Edwards Chevrolet, I'll see you when I'm ready for a new truck. You won't see me in the service department again. More

Ordered accessover phone and service had installed in hours. I've found the guys at Edwards always striving to provide the best service possible! Keeps me coming back... Why a 25 word minimum? I almost quit writ I've found the guys at Edwards always striving to provide the best service possible! Keeps me coming back... Why a 25 word minimum? I almost quit writing the response... More

Excellent service experience This is the second time Edwards Chevy provided routine maintenance and one other time they provided a warranty repair. Every time I received excellen This is the second time Edwards Chevy provided routine maintenance and one other time they provided a warranty repair. Every time I received excellent and courteous service to my absolute satisfaction. More

Excellent service Mike King was great to deal with. He was helpful and knowledgeable. He was friendly and honest. We could not have had a better experience. Mike King was great to deal with. He was helpful and knowledgeable. He was friendly and honest. We could not have had a better experience. More

Excellent customer service While the projection for my car repairs went a little longer than expected, the customer service was impressive. Prompt replies and quick solutions fo While the projection for my car repairs went a little longer than expected, the customer service was impressive. Prompt replies and quick solutions for any issues I had. The repairs look beautiful and I would come here again if I ever needed these services. More

Friendly Service I had a short turn around time to get an oils change before my next long trip. I talked to service and they said they were booked but would see what t I had a short turn around time to get an oils change before my next long trip. I talked to service and they said they were booked but would see what they could do. After talking things through they got me in that afternoon and I was able to get everything done and back on the road in an hour. Much appreciated for squeezing me in. More

Great Service! Everything was great! Wendell Gover was an awesome salesman and got me the best deal. He was very concerned and committed to helping me get into my ve Everything was great! Wendell Gover was an awesome salesman and got me the best deal. He was very concerned and committed to helping me get into my vehicle. Mrs. Kim Underwood made the financing process very easy and understanding. I will definitely recommend Edwards Chevrolet to anyone looking to purchase a car. More

Quick and easy process I saw a used truck online and went to the dealership. Very Ron Jones was very pleasant and easy to work with. Came back next day with a check and wa I saw a used truck online and went to the dealership. Very Ron Jones was very pleasant and easy to work with. Came back next day with a check and walked away with a great truck at a great price. Paperwork process went smooth and quickly. Great all around. More