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Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

March 15, 2019

Wendell Gover was a very good salesman. Compared to other dealerships, very professional employees, was not rushing, explained what each automobile offered and answered all questions that wa More

by CCOOPER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Wendell Gover
Mar 18, 2019 -

Edwards Chevrolet Downtown responded

Thanks for the great review for Wendell and the sales team here at Edwards Chevrolet Downtown. It is always our goal to treat everyone as we ourselves would wish to be treated. We truly hope you love your new vehicle. Thanks again.~Marty Phillips, General Manager

March 13, 2019

Mr. Mose Williams was an excellent car salesman Mr. Mose provided excellent courtesy and knowledge towards my wants and needs pertaining to what vehicle i set my eyes on. I would refer any and every More

by Williams, Jasmine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mose Williams
Mar 18, 2019 -

Edwards Chevrolet Downtown responded

Thanks for taking time to let everyone know about the great job Mose did for you in your purchase process. We hope you love your new vehicle and look forward to seeing you when it is time for your first maintenance. Thanks again.~Marty Phillips, General Manager

March 12, 2019

Very good service Very good service and positive attitude with me as a customer will keep updated when the other head light comes in good service. With this More

by Efowler@jcceo.org
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Ferguson
Mar 12, 2019 -

Edwards Chevrolet Downtown responded

Hi there, we are very happy to have provided you with such a positive experience! We truly value your business and look forward to your next visit. Thank you! ~Marty Phillips, General Manager

March 12, 2019

Tahoe Repair Scott McKee was a pleasure to deal with. I was considering multiple repairs and he helped me through the entire process. I agreed to make additional r More

by Tahoeguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Mar 18, 2019 -

Edwards Chevrolet Downtown responded

Thanks for the great rating and review. We are truly happy that Scott was able to assist you in getting all of the needed repairs handled and we look forward to your next visit. Thanks again.~Marty Phillips, General Manager

March 11, 2019

Bogus maintenance suggested Was suggested to get a transmission fluids and service, but I have a manual...and they said there was no time to rotate my tires, but that’s the servi More

by Mskitad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember the name
Mar 12, 2019 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. When your repair was completed, we showed you factory required maintenance which includes manual transmission service. The tire rotation is included at no charge with our oil change service. However, we could not safely rotate your tires because they were improperly mounted. The rotational direction of the tread is in the wrong direction. We offered you a discounted price to correctly remount your tires and rotate them. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again.~Mary Kay Graham, Customer Relations Manager

March 11, 2019

My experience was very impressive and the dealers made sure MoseWilliams36 was very professional,determine and positive individual.With that being said I myself became relaxed.Mr Wray was also very effective.My More

by TAMMYCOOK5115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MoseWilliams36,Terrance Wray, Terrance Wray, Mose Williams
Mar 12, 2019 -

Edwards Chevrolet Downtown responded

Hi, thanks for your praise and kind comments about our team. And thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation is so important to us. Thanks again. ~Marty Phillips, General Manager

March 09, 2019

Too pricey but great Service! Outstanding service by all the servicemen, however, the price for an oil change is a bit high. Also, will not honor other Edwards Chevrolet coupon! Di More

by STEPHANIESSTEPHENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Scott Mckee
Mar 11, 2019 -

Edwards Chevrolet Downtown responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.~Marty Phillips, General Manager

March 09, 2019

Worth the drive Saw a vehicle on Cargurus.com. Drove @70 miles to see it. It was just as the post described. The salesman was great as he worked with finance to get o More

by rhonda.fredricks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, George Campbell, Wendell Gover, Jonathan Hollman, Mike King, Don Lyles, Troy Powers, Thaddeus Cole, Mose Williams, Scott Rackstraw
Mar 11, 2019 -

Edwards Chevrolet Downtown responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are certainly sorry that you didn't get a comfortable enough chair though. We hope you love your new vehicle and we truly appreciate the feedback. Thanks again.~Marty Phillips, General Manager

March 09, 2019

Edwards Chevy Service Center is the best! I have always been so very happy & satisfied with the service here. I would recommend Edwards Service Center to anyone. I'm certain that everyone wou More

by GRAMMYSD7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Mar 11, 2019 -

Edwards Chevrolet Downtown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Edwards Chevrolet Downtown. Your recommendation means so much to us. Thanks again.~Marty Phillips, General Manager

March 09, 2019

Scott McKee was outstanding !!! Scott McKee has great Customer Service and People Skills. These coupled with his Service Advisor Skills gave me a wonderful experience. I was Complete More

by DAVIDBYNUM2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Mar 11, 2019 -

Edwards Chevrolet Downtown responded

Hi there, we are very happy to have provided you with such a positive experience! Thanks for highlighting some of our staff who helped make this such a great experience. We appreciate the great review and look forward to your next visit. Thanks again.~Marty Phillips, General Manager

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