
Edwards Chevrolet Downtown
Birmingham, AL
Filter Reviews by Keyword
By Type
Showing 2,347 reviews
Poor service Took almost the weeks to get my car back.There was a problem getting a part but no one informed of this .The whole experience was horrible. I feel I s Took almost the weeks to get my car back.There was a problem getting a part but no one informed of this .The whole experience was horrible. I feel I should have been compensated in some form l might to change my insurance coverage if I don’t have many choices to chose from.Very unhappy customer. More
Quick Diagnosis & Repair I brought in my Honda CRV to troubleshoot an engine issue. Edwards diagnosed the problem quickly and did not upsell any unnecessary repairs. The servi I brought in my Honda CRV to troubleshoot an engine issue. Edwards diagnosed the problem quickly and did not upsell any unnecessary repairs. The service department has a messaging application where you can receive updates and ask questions while your vehicle is in service. More
A rescue Due to a time crunch and poor judgment, I bought a used Cruze from another dealership. When I started reading the manual and realize a signal on the d Due to a time crunch and poor judgment, I bought a used Cruze from another dealership. When I started reading the manual and realize a signal on the dash mean check engine, I started downtown. Before I Gor there, the engine overheated from being totally out of water. Got water and limped it to Edwards. Not only did they find a list of problems, they fixed them in time to save me from having to rent a car. Plus they explained things thoroughly. And they treated me like a person, not just a customer. More
Purchase of a new car Mr. Don Lyles sold me my 2016 Chevy Malibu 2.0 T LT. It was the BEST car experience in my life. This isn't my first time at a car dealership, this was Mr. Don Lyles sold me my 2016 Chevy Malibu 2.0 T LT. It was the BEST car experience in my life. This isn't my first time at a car dealership, this was by far overall BEST experience for me. They really made me feel like a member of the Chevy family immediately. My co-worker Tameka H. referred me to Mr. Don. I'm glad she did. Because he sold a car, and I received one. Lol 😂 More
Great Very pleased with the service and staff. Very friendly and professional. Will be back. Thanks for adjusting my daughters headlights on her car. She c Very pleased with the service and staff. Very friendly and professional. Will be back. Thanks for adjusting my daughters headlights on her car. She can now see at night to drive. 🙂 More
Recall experience Everything went as planned and scheduled. Will keep using Edwards for all my service needs. Randy was very helpful and wanted to make sure I was satis Everything went as planned and scheduled. Will keep using Edwards for all my service needs. Randy was very helpful and wanted to make sure I was satisfied. More
Great service Great people and great customer service. They took great care of my vehicle and they took the time to listen to my concerns. Got everything handled in Great people and great customer service. They took great care of my vehicle and they took the time to listen to my concerns. Got everything handled in one day. More
Super quick and easy The guys were super nice and everything went really smoothly. I got a standard oil change and it only took about 30 minutes. Will definitely be back. The guys were super nice and everything went really smoothly. I got a standard oil change and it only took about 30 minutes. Will definitely be back. More
Rating Service ... I had no appointment and anticipated a long wait; however, was worked in. To my surprise, the service was very timely, with no long wait! Thank you. I had no appointment and anticipated a long wait; however, was worked in. To my surprise, the service was very timely, with no long wait! Thank you. More
Purchasing New Vehicle This was a very pleasant experience. Scott and the service team made this quick, easy, and to the point. They have great deals and go out of their way This was a very pleasant experience. Scott and the service team made this quick, easy, and to the point. They have great deals and go out of their way to make it the best experience possible. More