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Edwards Chevrolet Downtown
Birmingham, AL
2,347 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 07, 2018
recall on under hood Well, I thought everything started off fine until they found out that I had a 1998 intrigue. Everything went downhill from there. First of all I was Well, I thought everything started off fine until they found out that I had a 1998 intrigue. Everything went downhill from there. First of all I was there because I had a recall on the car. I got the impression that it was too old for them to bother with. They started having me sign papers saying that they would not be responsible for this or that. I started feeling uncomfortable and getting a bad feeling about everything. And boy was I ever right. When I got my car back it was making a noise that wasn't there before and pulling hard. I drove around the block and took it right back to them. The response that I got was awful.I was told that it was nothing that they had did and that I came in with it like that as though I was crazy. The person I talked to wasn't nice at all and he talked to me while he was on the phone. I didn't get his name nor did I see his name tag.Finally, I saw the person who took the car in and I was telling him what was going on with it .I asked him to ride around the block with me so he could see what I was talking about but he did not. They never looked under the hood or anything. They just kept telling me that it was nothing that they had done. I was prepared to leave the car for them to check out but I never got the option to. So I drove home on a prayer and when I got there I called my mechanic and time he lift up the hood he could see that they had left a hose loose. I didn't even tell him that I had some work done, the first thing he said to me was that whoever worked on your car left your hose loose. So it was something that they had done. I called back and told them and I also told them that they had just demonstrated poor customer service. Of course no called back. The person, Randy Chapell, who took the order called the next day trying to apologize but it was too little too late. I feel like myself and my car was judged because of the late model it is. I keep my car up and I have a new motor in it. That's besides the point; I was there for a recall and I feel like I was treated like xxxx! More
by Clay,Marcel 52
Verified CustomerEmployees Worked With
Randy Chappell
December 07, 2018
Best service received yet! Jonathan from Service was fantastic! Went over every little detail they were going to do in service! Hope to see him every time I come to get serviced Jonathan from Service was fantastic! Went over every little detail they were going to do in service! Hope to see him every time I come to get serviced! More
by DYLAN.ROBERTSON16
Employees Worked With
Jonathan Cushen
December 07, 2018
nice and pleasant I was met by two gentleman who took me right on in and took good care of me Randy and I can't remember the other gentleman's name but they made me fee I was met by two gentleman who took me right on in and took good care of me Randy and I can't remember the other gentleman's name but they made me feel right at home comfortable it was a nice experience. More
by CS21565
Employees Worked With
Randy
December 07, 2018
Wonderful experience! I can't say how nice everyone was at Edwards Chevrolet! I took my 2017 Yukon in to have them look at an issue I was having with it. I have not being i I can't say how nice everyone was at Edwards Chevrolet! I took my 2017 Yukon in to have them look at an issue I was having with it. I have not being in the service department that was as friendly and it served everyone with big smiles and such a great attitude! They definitely have my business from now on More
by SHAPITTS
Employees Worked With
George Campbell, Craig Avant, Wade Ferguson
December 06, 2018
Car buying Was a great experience. I called ahead spoke with Don Lyles, told him what I needed and I was in and out within 2 hours. Best salesman they have. Was a great experience. I called ahead spoke with Don Lyles, told him what I needed and I was in and out within 2 hours. Best salesman they have. More
by lashallow62
Employees Worked With
Don Lyles
December 06, 2018
A Great buying experience I was in the market for a new Chevy Truck and the whole Chevy team at Edwards Chevrolet made my buying experience hassle free and a breeze . I’m proud I was in the market for a new Chevy Truck and the whole Chevy team at Edwards Chevrolet made my buying experience hassle free and a breeze . I’m proud to be a part of the Chevy family with all the help of Edwards Chevrolet downtown Birmingham. More
by New Chevy owner
Employees Worked With
Marty Phillips, George Campbell, Scott Rackstraw
December 06, 2018
Great customer service Wade was great and I'll be back for future needs. My car was ready in a timely manner and everything was professionally done. Thanks for a great exper Wade was great and I'll be back for future needs. My car was ready in a timely manner and everything was professionally done. Thanks for a great experience. More
by CB1980
Employees Worked With
Wade Ferguson
December 04, 2018
Chevy Silverado Purchase Team was professional and easy to work with on purchase. Mike King did a great job in showing vehicle and demonstrating its capabilities as well as in Team was professional and easy to work with on purchase. Mike King did a great job in showing vehicle and demonstrating its capabilities as well as in working to deliver the best price More
by LB
Employees Worked With
Mike King, Scott Mckee, Dewey Allen
December 04, 2018
good service Overall had a good experience with purchasing a new Silverado. Thanks to Scott and Mose for putting together a good deal would recommend them to frien Overall had a good experience with purchasing a new Silverado. Thanks to Scott and Mose for putting together a good deal would recommend them to friends and family. More
by jeep owner
Employees Worked With
Mose Williams, Scott Rackstraw
December 04, 2018
Great customer service Scott is an excellent customer service associate. Even when he’s busy he takes the time to make sure everything was done correctly and answers any que Scott is an excellent customer service associate. Even when he’s busy he takes the time to make sure everything was done correctly and answers any questions I have. More
by ANDYPRESTON80
Employees Worked With
Scott Mckee
