
Edwards Chevrolet Downtown
Birmingham, AL
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Recall repair plus routine maintenance Scott McKee did his usual great job in guiding me through some needed repairs and routine maintenance. Overall, the experience was very professional a Scott McKee did his usual great job in guiding me through some needed repairs and routine maintenance. Overall, the experience was very professional and thorough. More
Poor Service/ Never on time I have yet to visit this dealership without it taking substantially longer than expected. My appointment was for Monday Nov 26th but was told upon arr I have yet to visit this dealership without it taking substantially longer than expected. My appointment was for Monday Nov 26th but was told upon arrival that I would have to bring my car back Wednesday for service. Wednesday I am told if I get it there first thing it will be ready by lunch, from previous experiences should have known that was a lie. My vehicle wasn’t ready until 4:30pm....in the shop for 8.5 hours for something that only was supposed to take 1 hour. Needless to say I will not be purchasing another vehicle from this dealership and will avoid servicing my vehicle there at all cost! To too it all off my service rep had me back date the service ticket because “ it was opened on Monday”. The service department could use a lesson in time management and customer service. More
Service time over 4 hrs for oil change and new battery Service person good but time to complete service totally unacceptable Had appointment at 11 and left dealership at 330 Work done was completeld sati Service person good but time to complete service totally unacceptable Had appointment at 11 and left dealership at 330 Work done was completeld satisfactorly What is purpose of the appointment, I thought to save customer time More
Service The service writer was very friendly and courteous and also very helpful. They were able to get my truck back the same day. Thank you. The service writer was very friendly and courteous and also very helpful. They were able to get my truck back the same day. Thank you. More
Exceptional Dealership Mike King is a great saleman! I am Completely Satisfied and I Definitely Reccomend him to anyone who’s in the market for a car in the future! Thank y Mike King is a great saleman! I am Completely Satisfied and I Definitely Reccomend him to anyone who’s in the market for a car in the future! Thank you for all you did to help me from the time I walked in the door until my sale was complete! You are a valuable asset to Edwards Chevrolet! I appreciate you professionalism in the overall car as well, with so many gadgets, your expertise in the car itself help me to get a jump start. I Love my new car! Thanks agin Mike King! More
In and out in about an hour The service advisor was great. Explained everything to be done in detail and then followed up when the service was complete. All done in about an hour The service advisor was great. Explained everything to be done in detail and then followed up when the service was complete. All done in about an hour. More
pleased They were very helpful and patient with me. Didn’t try to trick me or lie to me. Made sure I was getting what I wanted They were very helpful and patient with me. Didn’t try to trick me or lie to me. Made sure I was getting what I wanted More
Tire Warranty I gave this rating 3 stars because the warranty that I purchased for my new 2018 Silverado Truck was denied a few times before it was approved for pay I gave this rating 3 stars because the warranty that I purchased for my new 2018 Silverado Truck was denied a few times before it was approved for payment. It took about a month before my truck was repaired. After paying a few thousand dollars for the warranty I should've had to go thru this. Thanks to the tech Randy for being persistent and taking care of me. I give him 5 stars or higher for providing great customer service. More
New Tahoe Having had bad experiences in the past, I was very thankful for the salesman and managers that I worked with. The team at Edwards was very knowledgea Having had bad experiences in the past, I was very thankful for the salesman and managers that I worked with. The team at Edwards was very knowledgeable and professional. They were not “pushy”. They were very good at answering all my questions. I would definitely buy from Edwards again in the future. More
A Great Experience I had the best experience at Edward's Chevrolet. Everyone I met was professional and courteous. Don Lyles was great. I'm referring all my friends to I had the best experience at Edward's Chevrolet. Everyone I met was professional and courteous. Don Lyles was great. I'm referring all my friends to Edward's Chevrolet. I received valuable information about the operation of my new vehicle and I met everyone I will be involved with over the next few years from the machanics to the person who take calls. I was made to feel that my needs for a new vehicle was important and everything was done to make sure I got it.! Thanks Edward's Chevrolet. More