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Edwards Chevrolet Downtown
Birmingham, AL
2,349 Reviews
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Showing 2,349 reviews
February 20, 2017
Good Experience Gone Bad I pulled up at the dealership Saturday afternoon after leaving another one who said the vehicle I wanted from this lot had already sold. I met with a I pulled up at the dealership Saturday afternoon after leaving another one who said the vehicle I wanted from this lot had already sold. I met with a nice manager by the name of Benjamin Lee, who I explained what happened to. I asked him to please link me with a salesman who isn't going to give me the run around, waste my time and lie to me. I was introduced to Don Lyles. I handed him the stock number of the vehicle I was told from their partner dealer that was sold to discover it was sitting out front. I told him I wanted to purchase it and gave him all of the details about payment, my trade, etc. and he promised he wouldn't waste my time. After a little but normal back and forth he did the best he could. I was then introduced to Sales Manager Terrance Wray. The numbers didn't quite add up to what we needed but after a little discussion, Terrance was able to make things work out just as we needed them to. During my conversation prior to paperwork with Don, I asked him was a cargo shade in the truck, he says no it doesn't come with it. I said "well if you can get me one of those since it is very important for me to have one, we have a deal". He says "I can do that". While waiting on the paperwork portion, Don explained that since it was late in the evening he wouldn't be able to get it detailed but I can come back next week. He added that he would be at work every open day next week so I could come back and go over features and get the detailing done any day. The next day, I realized I didn't receive the cargo shade and was missing what's known to me as standard, a front tag plate and all weather mats. Monday, I arrived back at the dealership for the detailing and other missing items. Don says he didn't know I was coming today and said he wasn't sure about the timing (how long this would take). We went into his office and I asked about those 3 items. About the front tag plate, he says 95% of the vehicles come with it but this one didn't so I could purchase one for $15. At this point, I have a strange look on my face. He then says the cargo shade and mats also didn't come with it and asked me if I looked on the window sticker to see if it was on there. I said that I thought these items would be standard as they've been in the past, like with my Toyota I traded. He tells me "Well this is Chevy not Toyota and we don't add these things and if we did you would have saw it on the sticker and I'm not about to go steal it either" I then tell him, I would like to get those things out of my trade since they aren't "standard" and you're saying I paid for them with a Toyota whether I know it or not. Don says "well you should have got them before you signed it over to us, it's ours now" At this point, I am totally upset, I get my "paid for" cargo shade out of the Toyota since I'll need to sell it to purchase myself a nearly $300 one from Chevy. He then asked for my keys for the detailing and at that point I didn't want to be at the dealership another minute with his smart mouth lying self, so I left. Since I have to pay for everything else, might as well pay for a detail somewhere else too! Typical salesman, get my commission and all of a sudden get amnesia. Well anyway, thank you Benjamin for being so nice and Terrance for your helpfulness and patience, it was greatly appreciated. More
by erv2014
Employees Worked With
Benjamin Lee, Don Lyles, Terrance Wray
February 18, 2017
Unbelievable I was so happy to see when Terrance Wray and Johnathan Holman greeted me with the biggest smile that alone just made my entire experience unbelievable I was so happy to see when Terrance Wray and Johnathan Holman greeted me with the biggest smile that alone just made my entire experience unbelievable.😀 More
by Hmyeah32
Employees Worked With
Gary in service dept, Jonathan Hollman, Craig Avant, Terrance Wray
February 18, 2017
Phenomenal I would definitely recommend this dealership to other people, the service I received was awesome. I've never been to a dealership that actually listen I would definitely recommend this dealership to other people, the service I received was awesome. I've never been to a dealership that actually listened to me and actually put me in what I wanted, very good people also. More
by TameshaMD
Employees Worked With
Thaddeus Cole, Terrance Wray
February 16, 2017
Buying used truck I came to Edward's Chevrolet because I had found a truck online, as soon as we pulled up Doug Brown came out and meet us, he was very friendly and kn I came to Edward's Chevrolet because I had found a truck online, as soon as we pulled up Doug Brown came out and meet us, he was very friendly and knowledgeable, but not pushy. He told me all about the features of the truck and helped me get the deal done and I drove the truck home More
by key tracy
Employees Worked With
Doug Brown
February 16, 2017
Great Experience I was just coming out of bankruptcy my credit score was low an was in need of a car. Edwards Chevrolet was kind and patient, an did not give up until I was just coming out of bankruptcy my credit score was low an was in need of a car. Edwards Chevrolet was kind and patient, an did not give up until they put me in a car. I give them 5 stars I recommend anyone with challenged credit to give them a try. More
by Car guy lashondra 31
Employees Worked With
Norris Underwood
February 15, 2017
It was great! We received prompt and courteous service. The reason I chose the 5 star rating is because we were only going to look at cars this particular day but not buy. We left Edward Chevrolet with a The reason I chose the 5 star rating is because we were only going to look at cars this particular day but not buy. We left Edward Chevrolet with a brand new Tahoe the same evening. The service received was phenomenal from Mr. Johnathan Hollman. The color, price and of course the rebate was a done deal. The friendly and smiling faces allowed car shopping to be the most pleasant experience! The service was awesome!!! More
by tpacker
Employees Worked With
Jonathan Hollman
February 14, 2017
Buying new to me suv The purchase was stress free and relatively painless. They had the vehicle I wanted and a price that was fair. I was able.to keep my payment where I n The purchase was stress free and relatively painless. They had the vehicle I wanted and a price that was fair. I was able.to keep my payment where I needed it.to be More
by Eviesbeepbeep
Employees Worked With
George Campbell
February 14, 2017
Gawjus George George is a nut but he knows his job better than any car salesperson that I have ever worked with. I am on my 2nd Silverado both of which I picked up George is a nut but he knows his job better than any car salesperson that I have ever worked with. I am on my 2nd Silverado both of which I picked up from him. He is extremely knowledgeable about all the features offered but more so he actually knows how it all works. I look forward to working with him again when the time comes.. More
by David W Spivey
Employees Worked With
George Campbell
February 13, 2017
Best experience of 2017 Loved working with Doug. He sold me my brand new car. He was very patient and helped me find a great deal. I am so glad that I went to Edwards to see Loved working with Doug. He sold me my brand new car. He was very patient and helped me find a great deal. I am so glad that I went to Edwards to see Doug. He will be my salesman from now on. He was very professional and courteous. Would definitely recommend again. More
by Pscript13
Employees Worked With
Doug Brown
February 13, 2017
Outstanding experience The entire purchasing process was a very informative and detailed experience. Very straight forward and Johnathan gave me plenty options and explained The entire purchasing process was a very informative and detailed experience. Very straight forward and Johnathan gave me plenty options and explained in detail every step of the process. He was also very professional and courteous. More
by raylewis5240
Employees Worked With
Jonathan Hollman
