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Edwards Chevrolet Downtown

Birmingham, AL

Overview
Reviews
4.7
2,349 Reviews
Call Dealership (205) 716-3330
View Awards

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,349 reviews

January 28, 2023

My experience was Top notch. Everybody was extremely friendly. I felt comfortable explaining my issues. More

by ROZ958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie McCune in the Servicing Department , Craig Avant, Jonathan Cushen
Report | Print
Jan 30, 2023 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~ Mary Kay Graham, Customer Relations Manager

January 26, 2023

My service manager,Ellen was quite helpful not to mention the mechanic and transport driver that took me home. I am really appreciative of the attention and time given not only to me but my vehicle as well! More

by TPMCCRAYLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen, Gary Varner
Report | Print
Jan 27, 2023 -

Edwards Chevrolet Downtown responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Edwards Chevrolet special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. We are glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, The Edwards Chevrolet Team

January 24, 2023

Friendly Professional Prompt and Reasonable. Knowledgeable technicians and the intake process is impeccable. Thanks for making the car experience enjoyable More

by Pastorjhatten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Report | Print
Jan 25, 2023 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~ Mary Kay Graham, Customer Relations Manager

January 23, 2023

They had good customer service when I purchase the car, but a couple weeks later finding out some parts need replaced they refuse to replace them or pay for it. They heard the noise on the car and refuse t More

by termekia79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Coleman, Terrance Wray
Report | Print
Jan 23, 2023 -

termekia79 responded

They had good customer service when I purchase the car, but a couple weeks later finding out some parts need replaced they refuse to replace them or pay for it. They heard the noise on the car and refuse to fix the situation. Now I have to pay out the pocket for the repairs.

Jan 23, 2023 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

January 23, 2023

I love the kindness and respect Jonathan Hollman showed me. He's a great salesman. I would like to thank Edwards Chevrolet for my new Chevy car. They are #1. More

by DEEJ15292
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman, Terrance Wray
Report | Print
Jan 24, 2023 -

Edwards Chevrolet Downtown responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Edwards Chevrolet Team

January 21, 2023

The dealer did everything to help me find exactly what my wife wanted.friendly and helpful. More

by BNMCDONA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Campbell
Report | Print
Jan 22, 2023 -

Edwards Chevrolet Downtown responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Edwards Chevrolet Team

January 20, 2023

EC was efficient in taking care of my car and ensuring the required maintenance was performed. Team was polite and attentive. More

by NoName21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen Coleman
Report | Print
Jan 20, 2023 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~ Mary Kay Graham, Customer Relations Manager

January 20, 2023

Hi! This is Louis. I purchased the car. I have purchased 5 cars from Edward's Downtown. More

by LOUISHARRIS72649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Report | Print
Jan 20, 2023 -

Edwards Chevrolet Downtown responded

Hello Louis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your long years of doing business with us and look forward to your next visit! ~ Mary Kay Graham, Customer Relations Manager

January 20, 2023

Both George and Joe were absolute professionals! Would purchase from Edward's Chevrolet again if they were the representatives I would work with. Thank you for the great experience in most part b More

by JAS
Recommend Dealer
Yes
Employees Worked With
Joseph , George Campbell
Report | Print
Jan 20, 2023 -

JAS responded

Very professional! Willing to work with the customer to meet their goals. Ask for George the Cajun man to work with you.

January 19, 2023

I'm 70 yrs old. Wasn't shown what was done to my truck. Info panel was not reset. Nothing on the info panel was like I had it. Not shown how to use front camera. Eve More

by helenmoorer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Avant
Report | Print
Jan 20, 2023 -

Edwards Chevrolet Downtown responded

Hello Helen, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Mary Kay Graham, Customer Service Manager

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