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Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

April 15, 2021

The service was fantastic. Judson was there to answer any question I had during the buying process. He was very patient and understanding with my family and I. Would recommend the dealership and him to anyon More

by BLACKMON549
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judson Halbrooks
Apr 16, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Judson, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

April 13, 2021

It was my daughter's choice to send the vehicle there. I would never do business with you. She has filed a police report with Jefferson Cty. We came to get her things from the vehicle and you had released i More

by Ms Chambers
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
The names we were given I don't tecognize
Apr 13, 2021 -

Edwards Chevrolet Downtown responded

Hi Ms. Chambers, Thanks for your feedback. I just wanted to let you know why your vehicle was released. Your insurance company determined your vehicle to be a total loss. In your settlement with the insurance company you released the vehicle to be picked up. Copart picked your vehicle up from our facility on instruction from your insurance company. If you have anything further that I can help you with please feel free to contact me at 205-716-3246. ~Mary Kay Graham, Customer Relations Manager, Edwards Chevrolet Downtown

April 13, 2021

Wonderful place! Phenomenal staff! Brandon Chapman was a joy to work with! He kept me informed throughout the process! My car looked amazing when it came out of the body shop! More

by ralphwardjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Chapman
Apr 15, 2021 -

Edwards Chevrolet Downtown responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. The Edwards Chevrolet Team

April 12, 2021

I had a great experience buying my 2020 Chevy Impala at Edwards Chevrolet- I wouldn’t hesitate to recommend Edwards to anyone. Ask for George Campbell! More

by GTWHITMER
Recommend Dealer
Yes
Employees Worked With
George Campbell
Apr 13, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting George, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

April 12, 2021

If customer have a appointment and you are not able to provide service please contact the customer and give them a choice to pick up or leave their car in a timely matter More

by BOBBIEHENDKING
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nolan Conley
Apr 12, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

April 09, 2021

Too expensive Especially when they do nothing to your car washes your pay so much, I understand if they had to fix something or something's broken. More

by MYSTERIOUS2038
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nolan Conley
Apr 09, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

April 09, 2021

Craig was super helpful and they got my tires rotated and balanced quick and fast even though I was a walk in. Price point was great. Will definitely be using them in the future. More

by ITSDOWNTOUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Apr 12, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Craig, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

April 08, 2021

Great salesman, good conversation. Would one hundred percent recommend. He got me in and out with no delays. Made sure everything was great before I pulled. More

by Jachara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thaddeus Cole
Apr 12, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you for your kind words and this wonderful review! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thanks again. ~ Marty Phillips, General Manager

April 08, 2021

Service was great very happy Satisfied was very happy with everything service department was excellent transportation and customer service Good Good Good Good Very Good Good More

by KARENSQARE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Apr 12, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

April 06, 2021

Everything was quick, sweet, and available to pick up. They gave me a curtesy ride home and kept in touch with me about the car. More

by Shun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Conley
Apr 07, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

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