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Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

February 22, 2021

I went to Edwards Chevrolet Downtown to have my first oil change for my Chevy Trax. Everyone was friendly and professional. I will definitely be back to have all my service needs done at this dealership. More

by palhealth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Feb 24, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

February 21, 2021

Took to long to repair my car. I was lied to about when my car would be ready.You all need to Communicate with the Customer more.That is Bad Business More

by barbara Lindsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bardon
Feb 22, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

February 20, 2021

they didnt fix the problem and when i asked for a refund the service manager said "when you picked up you car did it start? Did you make it home? and you been driving for two weeks we dont owe you nothing i More

by kendradespenza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Avant
Feb 22, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

February 20, 2021

Judson and the guys at Edward Chevrolet did a great job. Extremely satisfied both with my new truck and the level of professionalism shown us during the process ! More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judson Halbrooks
Feb 22, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Judson, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

February 18, 2021

Quick and easy deal. I would definitely recommend Edwards Chevrolet to everyone. They were the only ones to have the Tahoe in the color I wanted. More

by MSMYLY4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judson Halbrooks
Feb 18, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

February 16, 2021

Overall great experience with Judson! He is an energetic guy and easy to work with! He was extremely knowledgeable about the cars they had on the lot (especially tahoes). The buying process/paper work was a More

by jabartley03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judson Halbrooks
Feb 17, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Judson, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

February 15, 2021

I took my car to be fixed a few times and they haven't fixed a single problem yet. Disappointing to say the least. They took my money but I'm not sure if they even tried to solve my problem More

by UpsetMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Avant, Jonathan Cushen
Feb 15, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

February 15, 2021

Rachael was very helpful and friendly! I didn’t have to wait long and she had everything ready for me when I got there. I didn’t have any problems! Thanks for all your assistance! More

by SEXYNICKEY32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachael Ridlehoover
Feb 17, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Rachael, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

February 13, 2021

We had a fantastic buying experience with Judson at Edwards Chevrolet. He was respectful and friendly. He helped us find the exact Tahoe we were interested in. Highly recommend! More

by heathersgamble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Campbell, Judson Halbrooks
Feb 15, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Judson, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

February 11, 2021

Fantastic service in every way. Courteous, quick service, and quality work. The entire crew that I dealt with was responsive and great at communicating with me. More

by JIMMY Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Feb 11, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

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