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Edwards Chevrolet Downtown

Birmingham, AL

4.6
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

July 30, 2020

3rd Vehicle here As usual, the sales experience with Jonathan was seamless and efficient. I've now had 3 consecutive vehicles here, and will continue in the future! More

by JIMCARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman
Jul 30, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

July 30, 2020

Always great when I come in for service on my vehicles. I’ve always had a good experience there. Scott’s my advisor and Jerry is my technician. More

by Dannyh
Recommend Dealer
Yes
Employees Worked With
Jerry Stevens tech. , Scott Mckee
Jul 30, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Scott and Jerry, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

July 30, 2020

They may not always be the best, but they do strive to be exceptional and most of the time they are and it is very evident. I’ve bought at least four new trucks from “Gorgeous” George and he always does a g More

by SCD0030
Recommend Dealer
Yes
Employees Worked With
George Campbell
Aug 03, 2020 -

Edwards Chevrolet Downtown responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! The Edwards Chevrolet Team

July 29, 2020

As usual the guys at the Edwards Chevrolet Downtown went above and beyond during my most recent visit. All of the advisors and staff are always super nice and I believe they have some of the best technician More

by cushen04
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen, Marty Phillips, Craig Avant, Scott Mckee
Jul 31, 2020 -

Edwards Chevrolet Downtown responded

Thank you for the feedback! We are happy to hear about your positive experience at Edwards Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! The Edwards Chevrolet Team

July 28, 2020

Prompt service and receptive to what you need done. Service advisor was very knowledgeable. All scheduled maintenance and repairs have professionally done. Will continue to use Edward’s Service Departm More

by Jackson55
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Jul 30, 2020 -

Edwards Chevrolet Downtown responded

Jackson, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Edwards Chevrolet's Service Department. Have a great day! Best, The Edwards Chevrolet Team

July 27, 2020

I called the service manager to inquire about dealership policy for returning a vehicle for rework. He explained how their policy works All was good. More

by jmoman
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, Scott Mckee
Jul 27, 2020 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

July 25, 2020

Jonathan in service was very professional and handle ever problem with my car great!took kind of long to have the service to happen in the car but he was great. More

by Ty
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jul 29, 2020 -

Edwards Chevrolet Downtown responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. The Edwards Chevrolet Team

July 24, 2020

It took 3 separate days with an appointment before they could take a look at it but once they diagnosed the problem and ordered the part it only took them a day to fix it. More

by KRISPYKREME31
Recommend Dealer
Yes
Employees Worked With
Johnathan , Scott Mckee
Jul 29, 2020 -

Edwards Chevrolet Downtown responded

Thank you for the feedback! We are happy to hear about your positive experience at Edwards Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! The Edwards Chevrolet Team

July 24, 2020

when they fixed my car they took 3 weeks and never when they fixed my car they took 3 weeks and never communicated with me. I only knew what was going on because i called. Purchased this vehicle cash More

by DUNSONDONICA
Recommend Dealer
No
Employees Worked With
Scott Mckee
Jul 30, 2020 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

July 24, 2020

The workers there were nice and helpful. Mr. Ferguson explained how long it usually takes and answered all my questions and contacted Enterprise rental car for me. More

by oatherjones
Recommend Dealer
Yes
Employees Worked With
Wade Ferguson
Jul 29, 2020 -

Edwards Chevrolet Downtown responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Edwards Chevrolet Team

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