Edwards Chrysler Dodge Jeep Ram Fiat

Incredible service! My car broke down three hours from home and I had it towed to Edwards Dodge in Council Bluffs. The service crew there initially couldn’t diagnose a pr My car broke down three hours from home and I had it towed to Edwards Dodge in Council Bluffs. The service crew there initially couldn’t diagnose a problem and sent me back out. I broke down again minutes later. Doug (service manager) cane to pick me up in his own personal vehicle and they had my car towed (no expense to me) back to the shop. This time, the crew was able to figure out that the crankshaft sensor had gone bad, replace it and get me back out on the road with no troubles! I can’t praise Doug, Ethan and the rest of the service crew there enough for taking such good care of me and getting me back home safe and sound. More

Good selection As far as dealing with them went, I called to see if they could beat a local price and they did, went down there with a check and they weren’t trying As far as dealing with them went, I called to see if they could beat a local price and they did, went down there with a check and they weren’t trying to up sell or change prices, took a little longer then expected on paperwork but it’s fine More

Quick, friendly and simple First time going to this dealership and have no reservations keeping me from going back. It was quick and simple and very close to my house. I only ha First time going to this dealership and have no reservations keeping me from going back. It was quick and simple and very close to my house. I only had my tires rotated and oil changed and I checked if they actually rotated my tires since the dealership I have always gone to for everything was not rotating my tires and realized after a year of driving my vehicle. I have yet to have any other services done, but I the one time I did I had a good experience and that’s what keeps customers coming back. More

Took Care of Customer Needs There was no rush to get me in and out of there. They took the time to work with me and explain everything. Would definitely recommend. There was no rush to get me in and out of there. They took the time to work with me and explain everything. Would definitely recommend. More

Superb Overall customer satisfaction is superb at Edwards dodge 😊👍👍👍 Very nice and clean dealership. I would recommend Edwards dodge to anybody. Servic Overall customer satisfaction is superb at Edwards dodge 😊👍👍👍 Very nice and clean dealership. I would recommend Edwards dodge to anybody. Service is fast and convenient More

helpful Lucus Adam and Dave all very helpful! Lucus our in lots of time getting us what we wanted! Adam helped with making sure we were taken care of if! Dave Lucus Adam and Dave all very helpful! Lucus our in lots of time getting us what we wanted! Adam helped with making sure we were taken care of if! Dave in finance was very helpful with our financing!! More

Bought used 2008 Jeep The group was accommodating, friendly, and worked hard to get what we wanted. Jessica found out any answers we needed and more! Thank you very much! The group was accommodating, friendly, and worked hard to get what we wanted. Jessica found out any answers we needed and more! Thank you very much! More

One disaster after another Purchased my vehicle elsewhere but took it to them as it was a jeep I had purchased. My key fob was acting up. It took them two days to tell me it was Purchased my vehicle elsewhere but took it to them as it was a jeep I had purchased. My key fob was acting up. It took them two days to tell me it was a battery issue, but they would give me a new fob as it was under warranty. They kept the old key fob active and just added the new one. I take my car back, all is fine. The next morning I go to start my car and again I'm having the same issue I had previously. I called them and they kept saying it was just a battery issue in the old key fob, even after explaining to them that even with the new key fob the car won't unlock or start. They said I just needed a new battery in my old key fob. I explained that I've been carrying around a case of new batteries just incase of this issue but that if they had "fixed" the issue, I didn't understand why I had to keep replacing the battery to the old key fob. I take my car back to them, this time they keep it for 3 days. They kept claiming it was simply a battery issue of my old key fob, they finally decided that maybe they should remove my old key fob from my cars computer. Come to find out after they did that, that their was a short in my old key fob that was not allowing the computer to recognize the new key fob. I went to pick up my car and they stated they had "fixed" a recall my car had while it was in their shop. I thought great one less thing I have to try and worry about doing. Well a little after getting my car back I asked my husband to change my brakes. The "fix" that was done to the recalled part of my brake booster shield was to put some sort of black tape on it to keep out water. Mopar does state that the fix is up to the dealers discretion. However if it doesn't pass a vacuum test it will be replaced, I'm not sure what would posses someone to think "oh let me add some tape to it, that'll fix the issue". So my husband called Monday morning to speak to the service manager who claimed it would have had to pass a vacuum test. My husband explained that their is no way my brakes were tested because they couldn't have passed. The manager says he will look into it and call him back. The manager called my husband back on Tuesday and asked us to bring my car back to them so that they could "test it again". Tuesday at noon we dropped off my car, that same afternoon my husband calls back to check on my car. He is than advised that they need to replace the brake booster as it failed the vacuum test. So they would order the part and we should have our vehicle back Thursday afternoon. Thursday came and went and no phone call or anything from the dealership. I called the end of business day Thursday to be told that the part had not been delivered on either of their trucks that day, but hopefully it would be in their truck tomorrow (meaning friday). Friday morning my husband calls,and he gets told it came in that mornings truck but they wouldn't get to it until later that afternoon. They ended up getting my car done about 11am but told us to give them about 45mins or so as they were going to try and wash my car before returning it to me. I would not recommend their service center to anyone I know. It was one disaster after another. More

Made sure I got what I wanted and in the range I could affor Service was great they made sure I got what I wanted and on my price range without compromising on the features the vehicle I got had Service was great they made sure I got what I wanted and on my price range without compromising on the features the vehicle I got had More

Amazing.. Very helpful and great price that won't break the bank. I really appreciate all there hard work and effort working around my work schedule. Very helpful and great price that won't break the bank. I really appreciate all there hard work and effort working around my work schedule. More