Positives- Heather's energy and enthusiasm, general vehicle knowledge, detail on showing vehicle features, Kaleb - kind person, Randy - outstanding, loved his "get it done" straightforword approach with negotiation, respectful attitude. Negatives- several times questions were answered with and "I don't know"since vehicle is a Hyundai and less familiarity. I would prefer your hearing "I can find out." Also one salesperson started working with other customers during the middle of negotiation process. Also, I was asked to circle what payment plan I would prefer when the salesperson did not even ask how I would be paying for the vehicle. I was not even planning to finance. It would have been helpful for salesperson to know that up front. Also, I found the exact information on pricing for warranty to be very difficult to obtain, it was not straightforward at all.