
Eide Ford Lincoln
Bismarck, ND
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I went to Eide because of 2 reasons. First, they had a Jeep I was interested in. Second, I have been told by many people that they were a good, for the regular people, kind of dealership. Well, after ta Jeep I was interested in. Second, I have been told by many people that they were a good, for the regular people, kind of dealership. Well, after taking this Jeep for a ride and coming to an agreed price, thats when things stated to go awry. There were 2 items I wanted addressed before I paid for my Jeep. 1 was a heater issue and the other a gauge problem. I was told be my salesman that these would be taken care of. 4 days later after 7 calls to my salesman, he told mme my Jeep was ready to pick up. Now, for the purpose of this review, my Jeep was a 1997 wrangler. Its in great shape, and after being a Jeep owner for many years, I know they are tough and dependable. Well, 4 days after I purchased this Jeep, I went to MN for Christmas. When I arrived in MN, 450 miles from Bismarck, I had NO heat in the Jeep. I called My salesman in Bismarck, but got no return call. AS IT TURNED OUT, MY JEEP NEEDED A WATER PUMP, HEATER BLOWER RESISTER, THERMOSTAT, ALTERNATOR, AND A SERPINTENE BELT! I CAME TO FIND OUT, THERE WAS SO MUCH STOP LEAK IN THE COOLING SYSTEM, THE HEATER CORE WAS PLUGGED UP AND COULD NOT COOL THE ENGINE PROPERLY OR GENERATE ANY HEAT. AS A RESULT, THE HEATER BLOWER RESISTER AND THE ALTERNATOR WENT TO xxxx! THE SERP BELT WAS SO BAD IT BROKE IN HALF WHEN THEY TOOK IT OFF. SO, BECAUSE OF ALL THESE PROBLEMS, I WAS SUSPECT ABOUT THE INTENSE SAFETY INSPECTION THEY CLAIM THEY GIVE ALL THERE USED CARS. I WAS TOLD BY THE MECHANIC THAT REPAIRED THE JEEP THAT IF ANYONE CHECKED THIS BELT, THEY WOULD HAVE BEEN ABLE TO SEE IT WAS SHOT!! ALSO, IF ANYONE WOULD HAVE CHECKED THE COOLANT, THEY WOULD HAVE SEEN IT WAS BLACK IN COLOR AND CHANGED IT. AFTER I HAD THESE REPAIRS DONE, I HAD THE OIL CHANGED BECAUSE I DID NOT BELIEVE THAT IT WAS DONE EVEN IF MY SALESMAN TOLD ME THE JEEP WAS SERVICED. I TOOK THE OIL TO A LAB THAT TESTS OIL FOR VISCOSITY. THEY FOUND THAT THE OIL IN THE JEEP, THAT ACCORDING TO EIDE HAD BEEN CHANGED, WAS COMPARABLE TO OIL THAT HAD 5000 MILES ON IT. BOTTOM LINE: THE OIL WAS NOT CHANGED, AND I BELIEVE THAT THE JEEP WAS NOT INSPECTED AS EIDE CLAIMED. FURTHER MORE, IN THE BUYING PROCESS, MY SALESMAN TOLD ME THAT EVEN THOU THE JEEP WAS AS IS, IF SOMETHING MAJOR HAPPENED FOR A PERIOD OF TIME AFTER I PURCHASED THE JEEP, " WERE NOT GOING TO LEAVE YOU HANGING" WE WILL WORK WITH YOU! YESTURDAY, I WENT TO EIDE AND TOLD THEM ABOUT THE PROBLEMS I HAD, THEY TOLD ME "TOO BAD" WE HAD NO WAY OF KNOWING WHAT WOULD GO WRONG WITH THIS TRUCK. WELL, I BELIEVEE THAT IF THEY WOULD HAVE CHECKED OUT THIS JEEP, THEY WOULD HAVE FOUND THE PROBLEMS AND SOME OF THESE $800.00 IN REPAIRS AND COSTS COULD HAVE BEEN AVOIDED! SO, USED CAR BUYERS BEWARE!!! I HOPE, FOR ALL THE USED CAR BUYERS OUT THERE THAT MINE WAS AN ISOLATED INNCIDENT, BUT IT REALLY MAKES YOU WONDER, HOW ARE THEY INSPECTING THESE USED CARS. TO FINISH, I'M NOT DONE YET. I HAVE PROOF OF THE NO OIL CHANGE, PROOF OF THE BELT AND STATEMENTS FROM MECHANICS STATING THAT ALL OF THE REPAIRS, EXCEPT THE WATER PUMP, COULD HAVE BEEN AVOIDED HAD THIS JEEP BEEN INSPECTED. VERY BOTTOM LINE; SHAME ON EIDE FOR NOT INSPECTING THIS JEEP, BUT SHAME SHAME SHAME ON ME FOR TAAKING THE WORD OF A NO SO TRUTHFULL SALESMAN AND NOT CHECKING OUT MY OWN JEEP BEFORE I WENT ON MY TRIP. I KNOW THAT I WILL NEVER BUY OR USE EIDE FORD FOR ANYTHING BUT A BAD REFERENCE IN THE FUTURE!! MARCOTHEAMERICAN More
I used the online portal on a Monday and scheduled an appointment for Thursday. I did not ever receive a call back to confirm an appointment. I then called three different times to schedule an appointm appointment for Thursday. I did not ever receive a call back to confirm an appointment. I then called three different times to schedule an appointment for my remote car starter and a slow leak in my tire. Finally after a week the cashier I spoke with told me she would be happy to schedule an appointment for me but I could not get in in two weeks. I explained that I had scheduled using the online portal a week ago and she said of yeah sometimes those get lost. Then my question is do NOT use it as an option. I have always been happy with Eide's service and their products. We have purchased our vehicles from Eide but this experience left me looking for another place in town with better customer service. More
I have a very pleasant experience with Ardeen Muller. I went in on a short notice on a Monday to look for a new car and Ardeen took the time to show me all of the different Ford Focus cars available. He h went in on a short notice on a Monday to look for a new car and Ardeen took the time to show me all of the different Ford Focus cars available. He helped me pick out a new 2014 Ford Focus based on what I do for a loving and Ardeen knows my jobs and the car he helped recommend has been very good. He took the time to answer all of my questions and showed me a number of different Focuses and I have a very pleasant new care buying experienced. I would recommend Ardeen Muller to anybody looking to buy a Ford and I will be a Ford customer for a long time to come. More
Eide Ford has exceptional customer service! David Boehm made sure all my questions were answered and satisfied with the purchase many weeks after the transaction was finalized. Competitive pricing, custom made sure all my questions were answered and satisfied with the purchase many weeks after the transaction was finalized. Competitive pricing, customer satisfaction, and follow up even after the purchase gives this dealership a definite 5 star experience! More
I wanted to get a new 3/4 ton truck this year I have always been a chevy man how ever the new chevy does not meet my needs in style or options so I checked out dodge and ford the dealer that helped me always been a chevy man how ever the new chevy does not meet my needs in style or options so I checked out dodge and ford the dealer that helped me out the most was Idie ford I called them 3 or 4 months ahead of my plan purchace date told them what I wanted in options ect. and told them to stay in touch with me and thats what there sales rep Adam grifith did when he had certain good deals come available he would cll me and let me know and sure enough he came through with an unbeatable deal on the truck that I wanted . simple no hassel best price on a good quality truck backed up with the warranty and service expected. More
This was a very good experience for us. Deano was helpful in answering all questions and knowledgeable about the product. Would definitely recommend him. Thank you for all your services to us. We enjoy ou in answering all questions and knowledgeable about the product. Would definitely recommend him. Thank you for all your services to us. We enjoy our new vehicle. More
I live more than 200 miles from this dealership. I needed to purchase a vehicle after a MVA. I thought to keep my purchase in my community, of rural Wolf Point, Montana, alas, that was not meant to be. I cal to purchase a vehicle after a MVA. I thought to keep my purchase in my community, of rural Wolf Point, Montana, alas, that was not meant to be. I called Keith at Eide told him my situation and needs. He found the perfect car for me. All the staff met every need. As many know purchasing a car is quite stressful. This was the most stress free experience I could ever have had. I made my appointment well in advance, Keith picked me up at the rental car drop off and even checks i to see if I like my car one week out. I even recommended that my significant other purchase from them if he decides on a Ford. More
Working with Dave was great! We came from out of town and he really went above and beyond to work with our busy schedules. He was honest and made sure that we were getting the best vehicle to fit our needs a he really went above and beyond to work with our busy schedules. He was honest and made sure that we were getting the best vehicle to fit our needs and our budget. Also Casey was really great to work with too. He made sure we got the best financing available to us. We were very happy with the quality of customer service. Overall a very good experience. We will be coming back for our next vehicle purchase. More
Great place to purchase a new vehicle! Always friendly and driven to give the best service possible. Get to the best price without all the haggling. and driven to give the best service possible. Get to the best price without all the haggling. More
This is the fourth new vehicle we have bought from Eide Ford Lincoln since 2001. We keep coming back, not only for the great selection of vehicles available, but also because of the very professional sale Ford Lincoln since 2001. We keep coming back, not only for the great selection of vehicles available, but also because of the very professional sales staff. Our salesperson of choice is Deno Muller. He has exceptional salesmanship skills. More