El Centro Motors - Service Center

Yes they went above and beyond and they did very good work that's why I take my Ford escape there and your employees are very friendly. work that's why I take my Ford escape there and your employees are very friendly. More

had problem with one of my tires guy took care of it he just called me to change that tire did not waste time on waiting good service just called me to change that tire did not waste time on waiting good service More

Great dealership and service! I took my vehicle in to have springs replaced and the mechanics and service desk were friendly and knowledgeable, answering any questions I had. They completed the work very have springs replaced and the mechanics and service desk were friendly and knowledgeable, answering any questions I had. They completed the work very quickly and communicated that with me promptly when the work was complete. This is my go-to dealer! More

I took my F-250 in because the tires had signs of abnormal wear (cupping) on both front tires most likely from the shocks going bad. I told the service advisor that I felt a vibration starting at 50 abnormal wear (cupping) on both front tires most likely from the shocks going bad. I told the service advisor that I felt a vibration starting at 50 mph. The following morning I received a phone call telling me that not only are the shocks needing to be replaced but also the tie-rods and the connecting-rod along with a front end alignment will need to be done. The bill was going to be around $2200.00, I could see the shocks, because that is what was most likely causing the cupping. But the truck has not or does not pull to the left or right for the tie-rods, connecting-rod or even the ball-joints needing to be replaced. When I think about it now, I was pretty sure that the shocks were going to need to be replaced. But the one thing I knew that needed to be replaced were the front two tires and the Service Advisor never even brought it up or tried to sale me tires. I was given erroneous advice that could have cost me thousands of dollars. Have parts replaced and labor done on my truck that was not needed. This kind of practice could lead to a safety issue because they are focused on replacing high dollar items regardless whether they are needed or not and not focused on the actual problem. I feel that the quality of service at El Centro Motors, Service Department has severally declined to the point were I was lied to just to make a sale. More

Courtesy and great communication with the customer. Fast service and great waiting room. Excellent place to have my car serviced. Great car wash was cleaned. service and great waiting room. Excellent place to have my car serviced. Great car wash was cleaned. More

I purchased a new battery. I took the battery with me and installed it myself at home. When I received my bill I had been charged labor for installing my battery which as I stated earlier was not done. I wen installed it myself at home. When I received my bill I had been charged labor for installing my battery which as I stated earlier was not done. I went into the fast lane center to let them know of the overcharge. The manager was out till Wednesday so I left my information and number for the manager to call me when he returned and to receive a credit on my account. As of today I have heard from no one. Chris Legakes More

Im giving one star because I have to. This facility does not honor the warranty that is given on the purchase of a car. I was told by Mike Morris IV GOT ENOUGH FREE WORK. How is it free??? I WOULDNT recomm not honor the warranty that is given on the purchase of a car. I was told by Mike Morris IV GOT ENOUGH FREE WORK. How is it free??? I WOULDNT recommend buying a vehicle from El Centro Motors ever More

Agent AG always taking care of my truck and keep in touch about progress. They are always been very helful. Nothing more to say . E about progress. They are always been very helful. Nothing more to say . E More

I was apprehensive, but the service was awesome. My advisor kept me informed and treated me well. He returned my calls promptly and kept me up to speed on what work had been accomplished. advisor kept me informed and treated me well. He returned my calls promptly and kept me up to speed on what work had been accomplished. More

Danny was friendly, conscientious and was cognitive of the fact I was limited on time when I arrived and he took care of me right away. He was great. the fact I was limited on time when I arrived and he took care of me right away. He was great. More