El Dorado Chevrolet - Service Center

Helpful, knowledgeable, courteous, friendly, great customer service, in and out when waiting for car to be serviced customer service, in and out when waiting for car to be serviced More

Won’t be back! I came in for a simple tire rotation and oil change. I dropped it off and about an hour later I get a call stating that I am going to need new studs I came in for a simple tire rotation and oil change. I dropped it off and about an hour later I get a call stating that I am going to need new studs for my rear passenger tire because 2 of them were stripped. Told me my cost would be $175. I knew these studs were not stripped because about a week prior I had replaced my back brakes myself and had no issue removing my tire or putting it back on. They did not want to take the blame and possibly get held accountable I’m sure is what it boiled down too. If I had not changed my brakes just a week before I would have been oblivious to the condition and would have just paid what they requested me to pay. Mike McDonald provided horrible service and matter of fact insisted that I was obviously lying about where my lug nuts came from when he asked me like 3-4 times. I bought this truck brand new back in 2016 from El Dorado Chevrolet exactly how it was with all the upgraded parts. I have also taken my truck to the El Dorado Chevrolet Service for my Oil Changes and various other services since then. I will NOT be back! More

The Eldorado Service Department completed the service request on time and in budget. The service department exceeded my expectations. request on time and in budget. The service department exceeded my expectations. More

My fist visit here was most exceptional. Mike was very helpful, knowledgeable and personable. He was able to check me in very quickly and kept me updated on the progress of my vehicle throug Mike was very helpful, knowledgeable and personable. He was able to check me in very quickly and kept me updated on the progress of my vehicle through texting. I like how I was greeted in the service bay when I first pulled up by a friendly gentleman who led me over to Mike. Being my first time there that really helped me get my bearings to know where to go and who to speak with. The person who returned my car to me in the service bay was also very nice. I find that everyone was helpful, cheerful and kind. I recently moved into the area, so I’m very pleased to have found a dealership with people that want to take care of me and instill confidence in getting my car repaired. More

Excellent customer service and support. Thanks team! Keep it up, you guys are doing great job. Thanks team! Keep it up, you guys are doing great job. More

Efren greeted me with a smile and was very professional listening and reassuring me they would try their best on my issues. listening and reassuring me they would try their best on my issues. More

T King was great to work with. Everyone very helpful. Place was very clean. Been dealing with EL Dorado for years always very helpful.. Everyone very helpful. Place was very clean. Been dealing with EL Dorado for years always very helpful.. More

From the moment I arrived, the friendly staff made me feel welcome and ensured that my car was taken care of promptly. Their fast service exceeded my expectations, getting me back on the road in no time. feel welcome and ensured that my car was taken care of promptly. Their fast service exceeded my expectations, getting me back on the road in no time. Additionally, the waiting room area was fantastic—clean, comfortable, and well-equipped with amenities to make the wait pleasant. Overall, I highly recommend El Dorado Chevrolet for anyone seeking top-notch car service. More

Vance communicated well and my car was ready quickly. The total quoted price ended up being less as well. Great service! The total quoted price ended up being less as well. Great service! More

So many deceitful practices from this dealership. Returned a leased vehicle with 18,000 miles - tried to get me to sign an odometer statement that indicated car had 21,000 miles. Also, did not pu Returned a leased vehicle with 18,000 miles - tried to get me to sign an odometer statement that indicated car had 21,000 miles. Also, did not put correct VIN on statement. Would not provide any doc or note that car was returned at end of lease. Used car mgr, Justin Griffin, was rude and condescending…said they don’t give anything to acknowledge that I was relinquishing possession to the dealership and if I didn’t like that, just take the car and leave. I am owed one car pymt because the first payment was collected at lease signing and I rec’d an invoice at the end of the lease for a car payment which I paid because I didn’t want it to affect my good credit so I actually made 37 payments on a 36 month lease. Don’t expect I will see that money returned. Would NEVER recommend this dealership. In addition, was contacted by dealership a few months before lease was to expire asking if I wanted to lease another vehicle early and disposition fee would be waived. Asked them to send me the proposed deal because I needed to either buy or lease another car anyway. I was sent an outrageous deal that didn’t align with national public offerings by Mazda which would include a better trim on the CX-90 then what the dealership proposed and tried to cut corners on the additional rebate entitlements for lease-to-lease and customer loyalty. When I pointed out that what the dealership was offering did not compare with the national offering or pricing, sales mgr, Tommy Melton, stopped corresponding. Would NEVER recommend anyone deal with this dealership due to unprofessional and deceptive practices. More