Elder Ford of Tampa

Great Service Elder Ford always treats me right and provides excellent service. A special thanks to Jason for his help as my customer representative. He went out o Elder Ford always treats me right and provides excellent service. A special thanks to Jason for his help as my customer representative. He went out of his way to resolve several issues. More

Service I just found out on email that my car supposedly needs new brakes and new tires. No one told me anything when I had my car serviced. Kinda inconvenien I just found out on email that my car supposedly needs new brakes and new tires. No one told me anything when I had my car serviced. Kinda inconvenient since I live in Lakeland and only go to Tampa when I need SERVICES done on my vehicle. If someone had told me, I could've had them at least give me a price quote and set up an appt if needed. Took me a week to get an appt just for an oil change. I had to call 4 times in a week to get that appt because I kept getting told someone would call from the office for an appt. Was trying to use up all my points there so that I never have to go there for service again and go where it is more convenient for me without the hassle. Kinda glad I won't be going there anymore to purchase any other vehicles and I'm letting all my family and friends know about this and telling them not to go to elder Ford for purchase or service. More

New Raptor The Raptor is awesome , elder Ford exceeded all expectations, professionalism, thorough, thoughtful and caring. The team was truly the best and I have The Raptor is awesome , elder Ford exceeded all expectations, professionalism, thorough, thoughtful and caring. The team was truly the best and I have bought many cars. More

good work, long wait. Just got an oil change. They rotates tires and washed car too. Price was $39 before extras in fees and taxes brought it to $47. Nice waiting room a Just got an oil change. They rotates tires and washed car too. Price was $39 before extras in fees and taxes brought it to $47. Nice waiting room and that was good because it took almost two hours. Had a free day, so it was alright. More

Everyone very nice and helpful Everyone was nice and answered all of our questions. Very knowable about the car showed us how it worked from wipers to the trun Just very nice peop Everyone was nice and answered all of our questions. Very knowable about the car showed us how it worked from wipers to the trun Just very nice people More

Great service and competitive pricing The dealer ship was full of very kind and helpful staff. With my visit to the dealer, I felt that my needs were met and that I was cared for while pur The dealer ship was full of very kind and helpful staff. With my visit to the dealer, I felt that my needs were met and that I was cared for while purchasing my vehicle. Lastly I would like to thank Mike Williams and Trey Hill for helping me make my transaction as quick and easy as possible. More

Purchase of new vehicles We have had great experiences with Elder Ford, especially Caroline Guest. She is knowledgeable and competent, as well as pro-active! We would recommen We have had great experiences with Elder Ford, especially Caroline Guest. She is knowledgeable and competent, as well as pro-active! We would recommend her highly. More

Service rep was great but actual service was not Tyandre at Elder Ford did a great job with customer service. However, the technician(s) who bled my coolant system and put new coolant in failed to e Tyandre at Elder Ford did a great job with customer service. However, the technician(s) who bled my coolant system and put new coolant in failed to ensure all air bubbles were out of the system. I drove my truck less than 2 miles before my temp gauge was critically hot and my radiator light turned on. Had to tow the truck back to service station and wait until Monday morning to have the coolant system re-bled. Tyandre was very courteous and apologetic despite the issue not being directly his fault. Dealerships are notoriously more expensive when it comes to service, and I’m well aware that I probably over-paid for a 60k service and rear-brake service on my vehicle, but if I’m going to drop $850, I expect my vehicle to be returned in working order. I was pretty disappointed to not have that be the case, hence the average rating I’m giving this dealership. So while the service reps are great here, the technicians have room to improve. More

Great Customer Service Had a great experience. Everyone we dealt with in the entire team was very helpful, polite, knowledgeable, and big on customer service. We went to loo Had a great experience. Everyone we dealt with in the entire team was very helpful, polite, knowledgeable, and big on customer service. We went to look at a particular vehicle that ended up not being what we wanted, but they listened to what was important to us and found the perfect vehicle. Negotiating the price took a while, but we were happy with what we agreed upon. More

Service was excellent! My battery had died that morning. I got it recharged but was concerned about driving it. I had called another Ford dealer and they couldn't get me in My battery had died that morning. I got it recharged but was concerned about driving it. I had called another Ford dealer and they couldn't get me in until the following day. I called Elder Ford and they said bring it right in. I took it in and Jason in servicce was very helpful. He explained how long it would take and what they would do. My Explorer was also due for an oil change so he said they could definitely do that too. I was in and out in less than 2 hours! I will be going back to Elder Ford for all my service needs. Thanks! More