Elder Ford of Tampa

Recently purchased a used car from a local Dealership (not Elder Ford) who uses this service department to fix and maintain their cars. Prior to our purchase of the vehicle we took it for an inspection (not Elder Ford) who uses this service department to fix and maintain their cars. Prior to our purchase of the vehicle we took it for an inspection (to Elder Ford) where a minor problem was discovered. We came back a few weeks later to have this problem resolved and we were happy with the service we received. Our main point of contact was the service manager Mike Stultz who helped us out with the whole process. He made everything as easy as possible even sharing a little about his family with us when he found out I had a small daughter. We live 2 hours away in Orlando but would return to have Mike refer us to a sales associate if we were ever in need of another car. Thanks again. More

Everyone was very accommodating and willing to make sure they got us what we needed and wanted at a price that was within our budget. they got us what we needed and wanted at a price that was within our budget. More

Everyone at Elder Ford was very helpful. Ed was able to answer most of my questions before I could even put them to words. He made my daughter and I very comfortable. He also helped to explain the value of answer most of my questions before I could even put them to words. He made my daughter and I very comfortable. He also helped to explain the value of the options I ended up choosing. A sincere thank you to the entire team, but Ed Michaels was the best! More

THIS IS MY DEALERSHIP FROM NOW ON. PAUL & I WERE WORKING ON A DEAL THAT TOOK 2 FULL DAYS BECAUSE OF THE COMPLEXITY OF IT. THE MAN CAME THE NEXT DAY ON HIS DAY OFF TO FINISH THE DEAL. MIKE BROWN CAME WORKING ON A DEAL THAT TOOK 2 FULL DAYS BECAUSE OF THE COMPLEXITY OF IT. THE MAN CAME THE NEXT DAY ON HIS DAY OFF TO FINISH THE DEAL. MIKE BROWN CAME IN ON THE SECOND DAY AND WORKED HIS BUTT OFF TO FIND A WAY TO MAKE THE DEAL HAPPEN. ALTHOUGH I WAS A TIRED OF BEING THERE 2 DAYS IN A ROW ALL DAY, I GIVE BOTH PAUL & MIKE BROWN xxxxxxFOR GOING ABOVE & BEYOND THE CALL TO MAKE A DEAL HAPPEN WHEN IT LOOKED LIKE IT WASN'T GOING TO HAPPEN BY THE SECOND DAY. I WAS SO APPRECIATIVE THAT I BOUGHT THEM A CAKE LMAO. WHY? BECAUSE I BELIEVE PEOPLE ALWAYS WANT TO GIVE xxxx AND COMPLAIN, BUT HOW MANY PEOPLE REALLY TAKE THE TIME TO THANK THE WORKERS THAT GO ABOVE & BEYOND FOR U. I ALWAYS HERE PEOPLE TALKING CRAP ABOUT OTHERS BUT HOW ABOUT WE HEAR THE GOOD INSTEAD. THAT IS MY REASON FOR BUYING THE CAKE, SO THE WORKERS SEE THAT IT'S NOT ALL ABOUT GIMMIE GIMMIE GIMMIE, I AM ONE OF THOSE RARE PEOPLE THAT GIVE BACK ALWAYS & NOT JUST TAKE. WHEN I'M READY IN A FEW YEARS, I'LL GO BACK THERE TO THE SAME PEOPLE, HOPEFULLY THEY WILL BE THERE LMAO. HEY U GUYS NEED TO GO DOWN TO TAMPA FORD ELDERS & ASK FOR HELP FROM MIKE BROWN & PAUL COVELL. PAUL EVEN GAVE ME HIS CELL # AND I CALLED HIM OFTEN FOR SEVERAL THINGS AND NOT ONE TIME DID HE SOUND FLUSTERED OR GOT IMPATIENT WITH ME AND ALL MY QUESTIONS. More

Outstanding customer service. This dealer was 2 hrs from my home. Prior to my visit Ed Michaels was very responsive to my questions, quickly providing photos and videos of the vehicle. The vehicle was rea my home. Prior to my visit Ed Michaels was very responsive to my questions, quickly providing photos and videos of the vehicle. The vehicle was ready for me to test drive upon arrival. The negotiation process was not un-pleasant and the transaction went smoothly. I had planned to trade-in but was unable to reach agreement on price. I choose to purchase the new vehicle but kept my old car. I was worried about how I would get my old car back to my home. Ed volunteered to drive my old car back to my house the next day! At no cost to me! This is true customer service and it far exceeded my expectations. Thank you Ed and the rest of the Elder Ford team. I love my new car! More

Car was as described and priced right. Very informative and personal. Ed Michael's made me feel very comfortable and was not pushing. I would highly recommend him to everyone. and personal. Ed Michael's made me feel very comfortable and was not pushing. I would highly recommend him to everyone. More

I first came to Elder Ford with interest in a Blue Jeep Laredo but instantly fell in love with a Green Grand Cherokee Limited Edition that they also had on inventory. After working with the inital salesman Laredo but instantly fell in love with a Green Grand Cherokee Limited Edition that they also had on inventory. After working with the inital salesman we were not able to come to an agreement on price. The original price was too far out of my reach. I was then quoted two different prices after calling to try to work out a deal with an additonal salesmanager. I was really upset with the price changes but was then contacted by Ed Michaels. Ed was very helpful and did everything he could to make the deal work for me. We were able to work out a deal that prior to speaking with him was never managable. He was very nice, understanding, and overall, has been the best salesman I have worked with before. This was the 9th dealership I worked with in a 2 month time frame before working with Elder and this was the best customer service I experienced. After signing the final papers I informed Ed that I drove a rental over and needed a way to get it back to my residence. Without hesitation Ed was nice enough to follow me to my house to drop off the rental, drive me back to the dealership so I would be able to leave in the new Jeep. The deal with Ed could not have worked out any better, and I could not have been more happy. He also contacted me a few days after the purchase to check in with me regarding my new vehicle. It was a great feeling knowing he wanted to reach out to see how my new Jeep was working out for me. I would 100% recommed working with Elder Ford and would recommed working with Ed Michaels if you have the chance too. Ed and his manager Mark even threw in 3 free tanks of gas and 2 free oil changes. I just want to say thank you for everything you have done and have been been more happy with a new vehicle! More

I found an '06 F-150 on Autotrader after a month of tireless searching. Ed Michaels contacted me within an hour or of my email. He couldn't have been more straight forward and pleasant throughout the e tireless searching. Ed Michaels contacted me within an hour or of my email. He couldn't have been more straight forward and pleasant throughout the entire process. His price was better than any price I had found in a 500 miles radius and he agreed to my request for an "out the door" figure without hassle or mind games. All it took were two short phone calls and Ed cut me an unbeatable deal. He instilled so much confidence in me that I didn't have a second thought about catching a ride down to Tampa from Atlanta two days later to pick up my truck. When I arrived, Ed had it detailed, fully gassed up and waiting for me right up front. After a quick test drive, we went through the painless process of faxing my financing form to USAA and printing off my insurance. It was a snap. Any car dealership horror story is rendered completely irrelevant after my experience at Elder with Ed Michaels. In no way could I have asked for a better experience from start to finish. His attention to detail and instantaneous friendship will forever set the standard for service and excellence. This is the water mark. ~Michael C, Marietta, GA More