Back

Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,459 Reviews

3,459 Reviews of Elder Ford of Tampa - Service Center

Sort by
June 23, 2022

Highly disappointed because Elder Ford said they put a clutch in my sons car under recall and have proof that this was never done. Hopefully this can be resolved without getting attorneys involved. My son More

by Bob
Recommend Dealer
No
Employees Worked With
Not sure
Jun 24, 2022 -

Elder Ford of Tampa responded

Hi Bob, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

June 23, 2022

I always get my Explorer serviced at Elder Ford. I have also bought multiple vehicles from them over the past several years. Great employees/team members. More

by barbie1390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
Jun 25, 2022 -

Elder Ford of Tampa responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Please don't hesitate to reach out if there's anything additional we can do for you.

June 23, 2022

Dealership’ service center was thorough and efficient, and I believe they did what they said they did! More

by lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
Jun 25, 2022 -

Elder Ford of Tampa responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Please don't hesitate to reach out to us if there's anything more we can do!

June 23, 2022

Nicole did everything that was needed to make everything perfect. I was skeptical at but she came through and a great job was done! More

by gman.260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Dobbs, Robert Tucci
Jun 25, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Please don't hesitate to reach out to us if there's anything more we can do!

June 23, 2022

Very friendly, professional. Only reason I didn't do 5 stars is bc my check engine has stayed on but idk if it just wasn't cleared from fuel tank recall or a new issue. Very sat More

by SALTY4FUN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Faiella
Jun 25, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Feel free to reach out to us if you need anything. Have a wonderful day.

June 23, 2022

Everything went well and we had a small problem with the repair at the end. More

by EFONT96
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus
Jun 25, 2022 -

Elder Ford of Tampa responded

Hello, We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

June 23, 2022

They are always professional and courteous. Everything is always explained in detail so that you know what's being done and why More

by RNKN0422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
Jun 25, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Please don't hesitate to reach out if there's anything additional we can do for you.

June 22, 2022

Siempre e tenido buena atención, no me puedo quejar. El personal del elder Ford son muy atentos. Me siento bien con ellos. More

by sadycuba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Elder Ford of Tampa responded

¡Nos complace escuchar que todo se completó a su entera satisfacción! ¡Esperamos poder servirle nuevamente! ¡Cuídate!

June 22, 2022

Great customer service every time I visit . Thank you Peter in the quick lane department for helping me out every time More

by ahreciafrancis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Elder Ford of Tampa responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 22, 2022

I can't say enough good things about my first experience with the Quick Lane Service Center. Richard was my service advisor and he went above and beyond anything I could have ever imagined w regards to ser More

by KIERSTENCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
Jun 24, 2022 -

Elder Ford of Tampa responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

...
210
...