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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,458 Reviews

3,458 Reviews of Elder Ford of Tampa - Service Center

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June 05, 2022

Seems to be a different staff in service department,hope same staff is there when I go back More

by Eiknarf_pooh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Faiella
Jun 07, 2022 -

Elder Ford of Tampa responded

Hi, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

June 05, 2022

I said oil change only, had to go out and yell to them to stop tire rotation. I had trouble booking the appointment. The reminder oil change sticker in the window says to bring it back in year 2020. Ain't th More

by spinell1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johany Trespalacios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Faiella, BJ Llanos
Jun 06, 2022 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

June 05, 2022

Friendy and knowledgeable staff. Easy appointment process. They kept me in the loop as my vehicle was repaired. More

by STICKDAD0
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
Jun 06, 2022 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

June 04, 2022

I am soo happy with my eco sport! My sales person listened to all my needs and wants. My 🐕‍🦺 is happy to be earning his kibble again. I am eager 🤩 to drive again! More

by thescooterchick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon,Robo, Wally, AJ,Brandon , Rob Elder, Nacer Menouni, Jason Faiella, Dillon Gastineau
Jun 06, 2022 -

Elder Ford of Tampa responded

Hello, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

June 03, 2022

They work with efficiency and faster than others dealership of Ford here in tampa. I recommend this place 100% More

by PTOLEDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2022 -

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

June 03, 2022

Representatives very polite—answered all my questions—took my car in immediately and was completed sooner than expected More

by GGPAUL
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2022 -

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 03, 2022

If prices are too high to need to work with people little more than what they special on rentals cars. I was there they had a diagnostic that's too expensive also where they wasn't doing my car cost $1,500 More

by armtrong.cynthia58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Travis
Jun 05, 2022 -

Elder Ford of Tampa responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

June 02, 2022

I appreciate the sincere & outstanding customer service going the extra mile to make sure job completed probably 👍 More

by LUGOJANITZA75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Scott and Luis
Jun 04, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 02, 2022

Quick lane was clean, fast, and affordable. Staff was very friendly and went above and beyond my expectations. Would recommend to anyone and definitely coming back again. More

by JayyySF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Scott
Jun 04, 2022 -

Elder Ford of Tampa responded

Hi, we're happy you found our staff to be so supportive during your experience here at Elder Ford of Tampa. Thanks for the recommendation, and have an amazing day!

May 31, 2022

I moved my service business to this dealership from Veterans even though Elder 3-4 times further away. Professionalism of service writers is the reason. More

by SCHNDJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Tilwick
Jun 02, 2022 -

Elder Ford of Tampa responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Have a great day!

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