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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,460 Reviews
Call Service Center (813) 321-1234

3,460 Reviews of Elder Ford of Tampa - Service Center

Sort by
April 06, 2022

They shared my information to other sales staff so I got people valuing to see if I wanted to sale my truck More

by jgillum0
Recommend Dealer
No
Employees Worked With
Jason Faiella
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Apr 22, 2022 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

April 06, 2022

They are Great ! I have been there several times and it’s a pleasure there More

by velmist
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

April 03, 2022

Has always provided great and reliable service. The staff are friendly and always go out of their way to help More

by THEZIGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

April 03, 2022

Elder Ford of Tampa gives the best service compared to any other Ford dealer. Thank you! More

by milliec1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
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Apr 06, 2022 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

April 03, 2022

Need to improve communication with customers and between staff at dealership. One issue took multiple trips to dealership, phone calls (which some never were returned or answered, my time and money. I was More

by STERL_12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis, Brian, and others.
Report | Print
Apr 19, 2022 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call to Dan Sills | General Manager | Elder Ford of Tampa | 813-279-7301 . I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

April 03, 2022

Jennifer was fantastic. Really good. So was the rental guy. Everyone is super friendly. I give the front end 5 stars. The repair department not so good. My car is currently More

by tebbettsjohn
Recommend Dealer
No
Employees Worked With
John Weicherding
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2022 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

April 03, 2022

Quick and very courteous. They keep you informed of your vehicle and go over every detail More

by tlm304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

April 02, 2022

I always find Elder Ford to be honest with fair pricing and excellent and prompt service. More

by jimandpamjoh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
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Apr 05, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

April 02, 2022

I came a bit early but your service person took me in right away. Told me what was going to be done and ask if I was ok with it. I received , excellent service. Thank you More

by TIGERTONY49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Faiella
Report | Print
Apr 05, 2022 -

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you continue to choose Elder Ford of Tampa for all your vehicle needs! Take care!

April 02, 2022

My rep took great care of me and kept me informed. He also gave valuable info I di not know More

by KITT33604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
Report | Print
Apr 05, 2022 -

Elder Ford of Tampa responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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