Elder Ford of Tampa - Service Center

They solved my problem. Will not hesitate to use them again. Appreciate the service. Thank you Will not hesitate to use them again. Appreciate the service. Thank you More

I’ve been using this dealership and using the quick lanes for my oil changes and all my other needs for my two vehicles and they’ve always been super nice super sweet fast they always let me know what’s goin for my oil changes and all my other needs for my two vehicles and they’ve always been super nice super sweet fast they always let me know what’s going on everybody there are super nice More

friendly professional, able to explain with details the service performed , I highly recommended and continue having my service there service performed , I highly recommended and continue having my service there More

The service I get at Elder Ford is incredible. From the beginning when I pull my car in to picking back up is complete satisfaction! From the beginning when I pull my car in to picking back up is complete satisfaction! More

The staff was Prompt and courteous The staff Kept me The staff was Prompt and courteous The staff Kept me informed The job was done correctly The staff was Prompt and courteous The staff Kept me informed The job was done correctly More

Jennifer was excellent! I had to call a few times just to remind her for updates on my car but she was very busy and I was just grateful for the communication. The communication from the mechanic to service remind her for updates on my car but she was very busy and I was just grateful for the communication. The communication from the mechanic to service was rough and I ended up not getting my car serviced because I did not feel comfortable having him work on my car. My Ford Escape has only 50k miles on it and I’ve replaced the battery now three times. (Two from ford and the last one being a refurbished one because I’m blowing through batteries so fast). He said the battery was the issue and I was wrong about it being electrical but then he came back and said a code did come back for a bad wire. I also came in for a rotational sound and wobble I assumed was a bad barring, the mechanic said I needed four new tires with zero explanation. Both my parents worked tor Ford as a master tech and a warranty writer. They were really disappointed in my experience as well. Service was great, I’m sure the mechanic is too but the communication to service was poor. I drive a ford because I trust ford and my family trusts ford, I didn’t love my experience this time though. More

Tyler the service manager was very prompt about contacting me to resolve an issue that occured during a recent service. He rectified the problem in less than 24hrs and kept me up to speed as the wo contacting me to resolve an issue that occured during a recent service. He rectified the problem in less than 24hrs and kept me up to speed as the work was completed. More

They help with a smile every time. Very friendly and I appreciate them helping in anyway possible appreciate them helping in anyway possible More

My service advisor, Johany Trespalacios, went above and beyond in providing quality customer service this visit. The tech’s diagnosed and repaired my Escape and it’s running like new. I continue to use thi beyond in providing quality customer service this visit. The tech’s diagnosed and repaired my Escape and it’s running like new. I continue to use this dealership for my automotive services because of this good team. More

The entire team provided great service, and I would highly recommend to friends and family. highly recommend to friends and family. More