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3,480 Reviews of Elder Ford of Tampa - Service Center
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November 13, 2018
Oil change, tire rotation. The works. Always a pleasure to have my car serviced at Elder Ford.The crew there are very nice and know what they are doing. I have bought three cars from there Always a pleasure to have my car serviced at Elder Ford.The crew there are very nice and know what they are doing. I have bought three cars from there and will continue to do so. More
by BLOSSOMARIES
Verified CustomerEmployees Worked With
Ryan Spencer
November 13, 2018
terrible service department 7:00 a.m appointment at 8;30 had to find service rep to get update (they have a text your rep system to get updates but if they don't answer your text 7:00 a.m appointment at 8;30 had to find service rep to get update (they have a text your rep system to get updates but if they don't answer your text you go hunt them down) at 8:40 he tells me they were putting it on the rack now, this is a commercial vehicle that is why I made appointment two weeks in advance.to be first. When I complained he said the mechanics don't start till 8:00 so I asked why do you have 7:00 a.m appointments ,no response, service manger called to follow up and left a message I returned his call 3 times he would never call me back again . More
by scott oneal
Employees Worked With
Marty Heiss
November 13, 2018
Excelent service Service advisor Johany Trespalacios, was very professional, knowledgeable and customer oriented. Service was completed in a reasonable amount of time, Service advisor Johany Trespalacios, was very professional, knowledgeable and customer oriented. Service was completed in a reasonable amount of time, while waiting for the car. More
by LOURDESG
Employees Worked With
November 13, 2018
Poor organization leads to poor experience I called and made an appointment to have my car serviced. They sent me an email and several texts confirming the time and day of the appt. When I ar I called and made an appointment to have my car serviced. They sent me an email and several texts confirming the time and day of the appt. When I arrived no one helped me. I stood in the service area for about 10 minutes before I approached someone. They said I had to wait for “Toni”. She was assisting someone else. I had to wait another 10 minutes for Toni to be available. Same thing when we picked up the car. We had to wait for Toni. Even though, in both cases, there were plenty of people sitting at desks and wandering around that could have helped....I had to wait for Toni. I thought I was a customer of Elder Ford, but I guess I am Toni’s customer. Nothing against her, she did a great job, BUT, my time is valuable and we were dropping off and picking up the car on a lunch break. Thought it was horrible customer service to make us wait for a specific person rather than the next available person helping me. Super frustrating. More
by LLAUREY
Employees Worked With
Toni (female)
November 12, 2018
First oil change and 6 month paint treatment Work was done right on schedule and results were good - no complaints, All the people were friendly and anxious to satisfy our requests which needed s Work was done right on schedule and results were good - no complaints, All the people were friendly and anxious to satisfy our requests which needed sales involvement as well as service. More
by brebuck
November 11, 2018
I am very satisfied Staff is very courteous and professional always provided me with high-quality service and top rated customer service,dealership provided ride and car Staff is very courteous and professional always provided me with high-quality service and top rated customer service,dealership provided ride and car was done on time More
by MOHAMED143143
November 11, 2018
Great Service from a professional organizatin I have had a couple of issues with my F150 and the people at Elder(especially my service manager, Marty Heiss) were quick to resolve the issues. I have had a couple of issues with my F150 and the people at Elder(especially my service manager, Marty Heiss) were quick to resolve the issues. More
by Martwa
Employees Worked With
Marty Heiss
November 11, 2018
Only come here if you have to; Appointments don't matter I'm giving this customer service center a 1 star rating because I had an appointment set for 3 p.m. on a Friday for an oil change but did not get my c I'm giving this customer service center a 1 star rating because I had an appointment set for 3 p.m. on a Friday for an oil change but did not get my car back until 4:17 p.m. and $62.00 later. I was misinformed of the services I was receiving and left in the dark most of the hour. If they knew they were over-booked, I could have come in a different day no problem. But when I called and made the appointment, it was not a problem bringing the car in that day. So next time I guess I'll just walk right in like everyone else because apparently appointments don't matter. More
by Ashley
Employees Worked With
November 09, 2018
Great service as always thanks always stellar many thanks A A A A A A _+ + + _+_+ _+5 stars service and attitude thanbks service as always thanks always stellar many thanks A A A A A A _+ + + _+_+ _+5 stars service and attitude thanbks More
by RC0069
Employees Worked With
November 08, 2018
Service center I take my truck to elder ford for service oil changes and overall maintenance.Each time I have been there they seem eager to resolve any problem that I take my truck to elder ford for service oil changes and overall maintenance.Each time I have been there they seem eager to resolve any problem that may arise. Employees are friendly and courteous. Thanks, Mark Ginex More
by charlie
Employees Worked With
I don’t really keep track of who my service person is because they are different each time I visit the shop.
