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3,460 Reviews of Elder Ford of Tampa - Service Center
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October 19, 2018
Very professional and friendly. They were very professional and friendly. They treated me with courtesy and respect. They made sure I was well accommodated and comfortable. They eras They were very professional and friendly. They treated me with courtesy and respect. They made sure I was well accommodated and comfortable. They erased all fear and concerns about the maintenance and quality service that was given to me and my vehicle. More
by rwils786
Verified CustomerEmployees Worked With
Rob Elder, Haider Fayiz, Chris Haddad, Ryan McTaggart, Toni Governale
October 19, 2018
Elder Ford has become better Recently I had my Ford serviced and experienced great customer oriented service with Advisor Ryan and Jason. Thank you for taking good care of my F1 Recently I had my Ford serviced and experienced great customer oriented service with Advisor Ryan and Jason. Thank you for taking good care of my F150XLT. More
by Anhf
Employees Worked With
I do not know last names of Ryan or Jason, so guessing above., Jason Faiella, Ryan Spencer
October 18, 2018
Johany saves the experience I love my Ford Fusion but have had repeated issues with the headliner coming out from under the trim. Every time I called to have my issue repaired t I love my Ford Fusion but have had repeated issues with the headliner coming out from under the trim. Every time I called to have my issue repaired the service advisors have been wonderful to deal with but none compare to Johany, He has been the best representative by far. The last time they dealer had to replace the headliner completely they had my vehicle for a week. This time they gave me a loaned car to use while mine was back in for the same issue, or so I thought. It took a week for the car to be repaired and it was two clips that were not placed back correctly, or came loose, after a previous repair. While a bit embarrassing for the service technician who did the last repair, overall they did fix my issue and gave me a loaner car to use so I was not too inconvenienced. Thanks to Johany keeping me up to date and being up front and honest, it saved the whole experience for me. He is a very valuable asset to Elder Ford! More
by emwill1215
Employees Worked With
October 18, 2018
Great service Manager Jason was very professional and made sure I was taken care of. I will be a customer in the future. Was a pleasure and service turn around was Manager Jason was very professional and made sure I was taken care of. I will be a customer in the future. Was a pleasure and service turn around was quick More
by estefano.feliciano
October 18, 2018
Great experience all around Jeremy was excellent. Please reconize him for his seperior customer service. He exceeded expectations. I would recommend him to any contractor. Reg Jeremy was excellent. Please reconize him for his seperior customer service. He exceeded expectations. I would recommend him to any contractor. Regards Jeff Wingfield See you next visit. More
by JEFFWING01
Employees Worked With
Jeremy in fleet service and maintenance
October 18, 2018
Pretty stellar Hands down... best automobile service I experienced in a long time. Having delt with other Ford dealerships in the area, Elder by far makes the custo Hands down... best automobile service I experienced in a long time. Having delt with other Ford dealerships in the area, Elder by far makes the customer experience special. Love the Uber/Lyft partnership too More
by TFULMINO
Employees Worked With
Marty Heiss
October 17, 2018
Good service Every time I go fix my car there, I receive excellent service and good customer support, many follow up to make sure I'm satisfied with the service th Every time I go fix my car there, I receive excellent service and good customer support, many follow up to make sure I'm satisfied with the service they provided. I'm always satisfied. More
by Topcheche
Employees Worked With
Toni Governale
October 17, 2018
I feel ripped off In short, this dealership costs too much. They are robbing people that don’t know anything about cars. I should have never even went. I made an appoin In short, this dealership costs too much. They are robbing people that don’t know anything about cars. I should have never even went. I made an appointment on a Thursday and didn’t get my car back until the following Wednesday. It is slow and I didn’t even let them work on my car because it cost too much and they were taking forever. Only reason for the 2nd star was because the people were nice. I ended up fixing my car for a 1/5 the price(including buying necessary tools to do it) and it took me 30 minutes to do when they kept my car for almost a whole week. Stay away from dealerships they will try to rip you any way possible. More
by Bryan.mclaughlin
Employees Worked With
Marty Heiss
October 17, 2018
Service My Advisor Toni Governalie was very informative and knowledgeable great customer service. Thank you Toni for a job well done you Rock......... Thank My Advisor Toni Governalie was very informative and knowledgeable great customer service. Thank you Toni for a job well done you Rock......... Thank you thank you More
by Sulietorres76
Employees Worked With
Toni Governale
October 16, 2018
All rear lights don’t work!! All my rear lights went out so replaced “smart box” and brake lights still are not working correctly. I had confidence in previous service advisor All my rear lights went out so replaced “smart box” and brake lights still are not working correctly. I had confidence in previous service advisor More
by BLWARE42
Employees Worked With
Toni Governale
