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3,576 Reviews of Elder Ford of Tampa - Service Center
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November 20, 2018
terrible service Had an appointment and it 2 hrs to get my Edge a oil change. The 2 years of going to elder their has not been without problems. The last time I notifi Had an appointment and it 2 hrs to get my Edge a oil change. The 2 years of going to elder their has not been without problems. The last time I notified ford and the had the customer service manager Migal resolve the problem.He is now gone. Elder goes through service mangers continuously.The ones they hire are clueless on the operation.They gave a free 15$ additive to help for waiting 2 hrs. not good enough. You think with the amount we are charge for extended warranty and your fees customer service be tops. More
by ptpedersen
Verified CustomerEmployees Worked With
Ryan Spencer
November 20, 2018
Good customer service, awesome waiting room From the get go it was a great customer service experience. The waiting room made the wait all that much better. I wish the hourly price for the wor From the get go it was a great customer service experience. The waiting room made the wait all that much better. I wish the hourly price for the work performed wasn’t so expensive. I went in for an oil change but need the oil filter and air filter changed as well. My bill went from $110 to $370 and some change. I do appreciate the service rep informing me about the transmission warranty offered (being that my power Tran warranty will be up in 6k miles). I plan to purchase this tranny warranty before my 100k is reached. I wouldn’t have otherwise known this was even available. More
by jkruse5175
Employees Worked With
Robert Tucci
November 20, 2018
Easiest dealership to work with Bought my new Explorer from this dealership. The staff made the process quick and easy for us. Our sales rep was extremely knowledgeable with the vehi Bought my new Explorer from this dealership. The staff made the process quick and easy for us. Our sales rep was extremely knowledgeable with the vehicle we were wanting to purchase. More
by Jessers330
November 19, 2018
The works Had 8:00 apt. With Mike, as always he met me upon arrival and said it should be about 90 minutes for the works plus change the air filters. Car was r Had 8:00 apt. With Mike, as always he met me upon arrival and said it should be about 90 minutes for the works plus change the air filters. Car was ready in a little over 1 hour, very satisfied as usual More
by gregtheid1
Employees Worked With
Mike Bragano
November 19, 2018
Overcharged for Nothing Done Originally took my truck to a trusted mechanic...they changed the battery & alternator, then found the computer was draining the battery & alternator. Originally took my truck to a trusted mechanic...they changed the battery & alternator, then found the computer was draining the battery & alternator...unableto find a new computer, they put thetruck back to how it was to start with...I told that to your service consultant... He had your mechanic look for any other reason for the battery to drain, deciding the glovebox was overstuffed & the light was staying on & my radar detector (that shuts off after a few minutes when truck is shut off AND when the battery voltage drops too low) was draining it too...I was charged $440 for nothing done when the battery, alternator and computer should have all been replaced, & I would have only had to pay for the battery & $50 deductible for my CarMax warranty... After leaving with no repairs (& reinsured nothing was wrong with the battery or alternator) the battery light came on, & I noticed my car alarm brain was dangling above/in front of the pedals...I tried calling service department back, & someone told me the consultant I had worked with (not even the same one I started with) would call back right away...the truck's power died 2 days later (Sunday night) & I had to tow it home...I called back to complain & was told to tow it back, but I was responsible for that, & they don't fix alarms & wouldn't pay for it (cost me $100)...also, an antenna topper that I placed in the cupholder was found on the ground with a piece deliberately ripped off of it (& a replacement was unavailable)...I asked for a refund, & the next day was offered 1/2 the cost back...reluctantly, I accepted it... I have never had so many problems (& incompetence) from a dealership service center in my life, & will never willingly go back again... More
by ih8uf
Employees Worked With
Some woman in service department (Toni I think), Jason Faiella, Jason Barber
November 19, 2018
cracked blue tooth screen mike b always takes good care of me wither it't a major repair or a small repair.I've been coming to Elder Ford as far back when it was Koons Northgat mike b always takes good care of me wither it't a major repair or a small repair.I've been coming to Elder Ford as far back when it was Koons Northgate Ford More
by BOB
Employees Worked With
Mike Bragano
November 19, 2018
Good service The rateing I give cause I have received excellent service from elder Ford. The customer service is excellent yes I would recommend my friend and fami The rateing I give cause I have received excellent service from elder Ford. The customer service is excellent yes I would recommend my friend and family to buy from elder ford More
by OZIEJACKSON
November 19, 2018
No words for the issues i experienced They did the work to the wrong truck... lost my keys... snd i ended up spending the whoke day trying to get it all figured out and riding in lyft. My They did the work to the wrong truck... lost my keys... snd i ended up spending the whoke day trying to get it all figured out and riding in lyft. My compensation... free oil changes. There was even durt in truck they didnt clean when it was all done. More
by wolfowl20130
Employees Worked With
Multiple as they were all focused on esring and stating they wanted to leave early. The kid i started with vanished and noone could find him so another guy had to help (do not know his name)
November 19, 2018
Great service Great experience with all the employees. My go to dealership. I Wii be a customer for as long as Rob and Oscar are there. Thanks Great experience with all the employees. My go to dealership. I Wii be a customer for as long as Rob and Oscar are there. Thanks More
by lawdude8132
November 18, 2018
Above Expectations Friendly service from everyone. Mike went above and beyond to make me feel that I was a valued customer. I came in for a regular oil change and neede Friendly service from everyone. Mike went above and beyond to make me feel that I was a valued customer. I came in for a regular oil change and needed brakes. Mike kept me updated on the progress because it was taking longer than expected. My car was washed and waxed without me having to request it and driven right up to the door. More
by kbrinegar
Employees Worked With
Mike Bragano
