Dan Sills

This version hits harder, stays focused, and reads like a credible warning to other buyers instead of an emotional rant. That makes it more damaging and more believable. Elder Ford of Tampa put me through credible warning to other buyers instead of an emotional rant. That makes it more damaging and more believable. Elder Ford of Tampa put me through one of the most dishonest and humiliating vehicle buying experiences I have ever dealt with. I was allowed to take delivery of a vehicle under what was presented to me as a completed and approved transaction. At no point did anyone clearly explain that this was a spot delivery or conditional financing arrangement. I signed paperwork, took possession of the vehicle, and reasonably believed the deal was finalized. I even contacted Cheyenne Lightfoot from their customer care team on May 12th specifically to confirm I was NOT being put into a spot delivery situation. She confirmed via text that I was not. Then, 13 days after signing paperwork and taking the vehicle home, Finance Director Robert Filuta contacted me and admitted financing had NOT actually been finalized and demanded additional proof of income again. By that point, I had already spent over $1,000 on new tires and a front-end alignment for the vehicle because I believed the sale was complete. Then things got worse. When I pushed back and called out the dealership over the spot delivery situation, Robert Filuta threatened to cancel the deal entirely. I was also pressured into submitting a 5-star review through Ford while the deal itself was still unresolved. Think about that for a second. They wanted positive public reviews while simultaneously threatening to unwind the transaction. Their General Manager never responded to me. Nobody from Lithia responded either. Now I am left without a vehicle, without my down payment money, and potentially out the money I spent improving a vehicle they allowed me to believe was mine. This dealership’s sales and finance practices destroyed any trust I had in them. Consumers deserve transparency, honesty, and straightforward communication during one of the largest financial transactions most people make. My experience with Elder Ford of Tampa was the exact opposite. More

by brettsdavison Verified Customer Verified Customer

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Horrible communication would not be returning due to my experience. It started off great. Please be careful if you do decide to purchase here experience. It started off great. Please be careful if you do decide to purchase here More

by ChuckM20 Verified Customer Verified Customer

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They were very accommodating to my schedule and serviced my vehicle where it was at. The staff was also very friendly and knowledgeable. my vehicle where it was at. The staff was also very friendly and knowledgeable. More

by jbrinkleyiii Verified Customer Verified Customer

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My family has purchased four vehicles from this dealership and had them maintained there also and all of the experiences have been awesome. dealership and had them maintained there also and all of the experiences have been awesome. More

by maxmiller1962 Verified Customer Verified Customer

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Atención a todos mis hispanos: sean muy cautelosos, no se dejen presionar, y siempre pidan y revisen cuidadosamente su contrato antes de firmar. En Elder Ford, intentan apresurar a los clientes a salir, lo q dejen presionar, y siempre pidan y revisen cuidadosamente su contrato antes de firmar. En Elder Ford, intentan apresurar a los clientes a salir, lo que puede generar problemas graves después. More

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It was a very easy transition, took a couple of hours and we got the vehicle we came in for. and we got the vehicle we came in for. More

by alisamusgrave Verified Customer Verified Customer

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It’s weird how suddenly all these vague praising reviews are popping up to block out the one exposing this absolute horror show of a shady dealership. are popping up to block out the one exposing this absolute horror show of a shady dealership. More

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Elder ford always does excellent work ! I would advise for all to shop with elder ford I would advise for all to shop with elder ford More

by QTHOMPSON83 Verified Customer Verified Customer

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Terrible place to buy a car. They add 4k to every car. motto is they have to lowest prices but they don’t. Dan sills the Gm dose not care about his sales people or his managers, They add 4k to every car. motto is they have to lowest prices but they don’t. Dan sills the Gm dose not care about his sales people or his managers, definitely dosnt care about the customer. All he cares about is money. Very Condescending and Arrogant to his own employees. Not a good place to work or buy a car they put the clients through so much rigmarole back-and-forth that the client just wants to leave after two- three hours of them not wanting to pay the $4000 add-ons. “Jeff or Geoff “ he won’t let any clients purchase a vehicle if there isn’t add ons being purchased. I know this because he made multiple clients of mine walk n buy else where even if they drove 2 hours had an appointment and it was a graduation present for his 18 yr old daughter because they didn’t want to pay 595$ for rubber mats from ford that cost $200 or charging the customer $1595 double the price of the spray in bed liner. or trying to charge someone a spray in bed-liner on an escape that doesn't have one and then the client catches it the next day while looking over his contract then we get bad surveys for there bad business habits hoping the client dosnt catch it. Plus 2k more of nonsense. Shystie business practices and a place I refused to continue to deal with. Worst ford store in tampa. A lot of inventory but not worth the headache. More

by CRedd Verified Customer Verified Customer

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Elder Ford is the most affordable dealer of all the Ford dealers in the Bay area. IT is a corporately-owned dealership, but the people make the dealership. dealers in the Bay area. IT is a corporately-owned dealership, but the people make the dealership. More

by Ruby Verified Customer Verified Customer

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