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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,494 Reviews

3,494 Reviews of Elder Ford of Tampa - Service Center

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May 28, 2018

The Mechanic Brandon was amazing. I had Brandon Marchione work on my car and he was absolutely amazing. I had just purchased a used Mustang GT and wanted Ford to do an oil change. Br More

by SHANE.METZLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Marchione
May 28, 2018

It was very great, the employees showed respect and patience I gave this rating because they are were very good with my service and i was not hassled with my appointment. All in all i would recommend this dealer More

by Boobie666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bragano
May 28, 2018

3 hours for an oil change Please read my review on yelp. Will not return. It took 3 hours for an oil change and they were more concern about getting an excellent on the survey More

by pamiller66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony
May 30, 2018 -

Elder Ford of Tampa responded

I’m terribly sorry that you faced such difficulties in your service visit, problems in customer service are not something we want to be known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. I may not be able to change the past but, if you give us a chance, I’ll make it up to you. Dan Sills

May 28, 2018

SERVICE Johany was very curtieous and respectful. Kept me up to date on what was being done to fix my car. He covered the liner with a rental when there were More

by EDGE GUY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2018

My first regular maintenance experience with Elder Ford No hassle making the first appointment then canceling it and then making another one. Jherre Tuders took care if me beginning to end answering all of More

by lmauger61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jherre Tuders
May 28, 2018

Very friendly I went to get my car serviced. The staff were very friendly and they didn't try to quote me an estimate for a problem that my car didn't have. While More

by DIANNWHITAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Pavelko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Pagan
May 26, 2018

Excellence Marty my service advisor was excellent and so was Brandon the tech who checked my vehicle . Made my visit pleasant and short as possible. Great team More

by MARWT7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty service advisor and Brandon service tech
May 25, 2018

Awesome Service I came cause my battery kept dying. Jheree, which by the way was fantastic, was at the counter listen to my problem and few mins later I'm done. You s More

by BenNJusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jheree
May 25, 2018

It was a nice , friendly environment. Everyone was friendly, when I first arrived. They attended me and helped me as much as they could. Everyone was respectful and they were able to answe More

by JGGUIMARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Pavelko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nadia Valdez, Dennis Stokes
May 24, 2018

Great Place! Went to service my car and the rep, Anthony, was super quick in getting me checked in and my car started on to reduce my overall waiting time. The wai More

by productions1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Scott
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