Elder Ford of Tampa - Service Center

NOT a good experience. AC went out. They partly denied my warranty claim and wrongfully charged for the labor. Couldn’t get ‘em to budge and ended up having no choice bu AC went out. They partly denied my warranty claim and wrongfully charged for the labor. Couldn’t get ‘em to budge and ended up having no choice but to pay up. And after dropping off the truck, they had the AUDACITY to call me right back and ask if I wanted to SELL THEM THE TRUCK! Can you believe the NERVE? I was only bringing the vehicle in for a warranty repair and some xxxx sales rep calls and says oh how it’s worth a lot and we’d be interested in buying. That is very RUDE and OBNOXIOUS. And then there’s the SPAM. Once they’ve got your e-mail address, forget it. You will be getting spammed, like it or not. I keep hitting the Unsubscribe link, but it amazingly never seems to work and I keep getting more SPAM. I actually got a reply from an “Executive Manager” saying they would remove me and then I got 2 more SPAMs after that. DONE with this dealership and WILL NOT be back. They do exactly all the same crap that makes everyone hate car dealerships so much. This is exactly the kind of xx that gives dealers a bad reputation. More

Easy to make am appointment and great customer service. Affordable repair cost and concern for your safety. . Affordable repair cost and concern for your safety. . More

Jen is my go to advisor. She’s extremely knowledgeable and personable when I bring my car in for service. Definitely keeps me informed of anything going on with our vehicles. She’s extremely knowledgeable and personable when I bring my car in for service. Definitely keeps me informed of anything going on with our vehicles. More

Agradecido por el buen trabajo y la profesionalidad con la que me han atendido Gracias la que me han atendido Gracias More

Es un buen concesionario brindan buena atención a los clientes buena calidad de sus vehículos clientes buena calidad de sus vehículos More

Well where do I start? Elder Ford was great about selling me my new truck, John was very professional and polite and made me feel like a valued customer. That's where the p Elder Ford was great about selling me my new truck, John was very professional and polite and made me feel like a valued customer. That's where the positive stops unfortunately. About 2 weeks after I purchased the truck(2022 F150, gold certified pre owned) I noticed the transmission shifted pretty harsh at times, and there was noticeable clunk from the rear axle. I scheduled an appointment and dropped the truck off( they gave me a loaner on this visit) and waited a few days before checking in. They told me they hadn't gotten to checking out the rear axle noise yet, but they did do a reset on the transmission software. My advisor asked if I could come take a ride with the tech to point out the noise, so I did and he confirmed he heard it as well. I figured I'd hear back from them later that day, or the following day at the latest. Not so much. 2 days later, I was informed that it would probably be 2 weeks before he could diagnose it and to just stay in the loaner and they'd call me when they had a diagnosis. Well later that week I came and picked my truck up because I needed it for some yard work I was doing, and thought I'd be doing them a favor by not risking damage to their loaner truck. Knowing what I know now, I should've just kept it anyway. Fast forward 2 weeks, I called to make another appointment for the rear axle diagnosis and to correct the ongoing transmission issue. I was told they were 2 to 3 weeks out on appointments, so I called Ford customer service and they were able to get me an appointment on July 25th(this past Tuesday). Well I dropped it off, and was told they had no loaners available, but that they'd be able to at least look at the truck by Friday because I told them I needed to have something to drive before I go back to work Monday(I am on vacation this week). My service advisor reached out Wednesday afternoon to inform me they hadn't looked at it yet, but she'd check back in the morning. Well after trying to get a hold of her all morning, she finally responded and told me it would be next week sometime before the tech could look at my truck. Why would you set me an appointment for diagnosis on a specific day, when the truck is just going to sit there for a week? She also told me to expect it to take 1 to 2 weeks every time I bring the truck in for an issue. The service manager is supposed to reach out to me sometime tomorrow, but at this point I have zero expectations that anything will get resolved. If service after the sale is a priority to you, I'd highly recommend doing business elsewhere, because their service department is a joke. More

Came in for an oil change and tire rotation. Great job as always. Thank you Great job as always. Thank you More

I had an appointment but had to wait two and a half hours for an oil change and tire rotation. Why ask people to set appointments if you are going to put walk ins ahead of the appointments. The people who wo for an oil change and tire rotation. Why ask people to set appointments if you are going to put walk ins ahead of the appointments. The people who work there are very nice and were apologetic but that doesn’t make your practices right. More

Always great service at elder ford! The sales and service is exceptional. I am a customer for life. The sales and service is exceptional. I am a customer for life. More