Elder Mitsubishi

My name is Omar, & I’m writing this review to warn others about Elder Mitsubishi’s deceptive practices. Unfortunately, my mother Rifka was mistreated & subsequently disregarded after bringing up a few seriou about Elder Mitsubishi’s deceptive practices. Unfortunately, my mother Rifka was mistreated & subsequently disregarded after bringing up a few serious issues. Our family has owned two Mitsubishi Outlanders in the past, both purchased from Roger Beasley Mitsubishi in S Austin. Those experiences were exceptional, & we learned to love & trust the Outlander. On 11/16, my mother, a retired woman, visited Elder Mitsubishi with her friend Virginia to surprise a family member with a new Outlander, the 3rd in our family. She provided all her specifications & stipulated she was seeking an SEL trim within a certain budget, even if it was an older model. Instead, the salesman (Isaiah Irula) pushed for a same-day sale, having her test-drive an SE trim with significant hail damage which was not even disclosed. He was able to sell Rifka & Virginia a vehicle in the wrong trim with extensive hail damage, rather than shopping around to other dealerships, being patient, etc … it turned out that other dealerships had exactly what she was seeking. The car was delivered late on 11/20, since Isaiah couldn't find the keys ... The next day she discovered for the 1st time that there was: 1) Extensive hail damage 2) No key provided, only aftermarket remote; 3) Break-in: Vehicle seemingly had door pried open & damaged door badly (probably) to reprogram remote. 4) Trim was an SE Upon learning of issues on 11/21, Rifka contacted the Sales Manager, Chris Chavez, but he never returned her calls. When she finally reached Isaiah, he was dismissive & rude. Rifka, who had not driven the car at all since delivery, was asking to do what was necessary to make things right, including paying the difference for a undamaged vehicle & was unable to even get him to acknowledge the issue with the key, hail, break-in damage. On 11/23, I accompanied Rifka & Virginia to meet with Chris Chavez, since he was avoidant over the phone. Surprisingly, he seemed understanding & promised a resolution & Rifka’s hope was restored: swap the SE with hail damage for an SEL that was already on the lot at roughly the same cost as the SE he sold to Rifka. He even insisted I test-drive the SEL to confirm it met our expectations. He assured us he would follow up on Monday to finalize the swap. Rifka was satisfied & was excited about the prospects of providing the gift she had originally intended. Instead, on Monday, Chris reneged on his promise, claiming all sales were final & refusing to make things right. He ignored the hail damage entirely, as well as the key issue, & offered no meaningful solution, leaving my mother stuck with a car she didn’t want or ask for, with extensive damage that was undisclosed. There was no offer to fix the hail, provide a key, offer an original remote, etc. The following photos were given to Rifka to provide to Chris, but he did not give her a chance to provide them, so I decided to include them in the review instead. Despite Rifka’s best efforts, she was left with no recourse & left extremely unsatisfied (& stressed) … Her plan to deliver a holiday gift has been tarnished & she is now overwhelmed with guilt & regret. $35K is a lot of money for her. This dealership preyed on a retired woman’s trust, taking advantage of her desire to do something special for her family. Elder Mitsubishi prioritized a quick sale over basic honesty & customer satisfaction. Essentially, they operated like the stereotypical used car salesmen of the past, & it's sad that they continue to have places like this. If you’re considering a Mitsubishi, I strongly urge you to avoid Elder Mitsubishi, their integrity is severely lacking. It’s time for my family to seek alternative vehicle manufacturers & dealerships with better integrity ... We are generally used to being treated well & due to the uncompromising nature of the dealership, we felt compelled to leave our first bad review More