Elevation Chevrolet GMC of Boone

My Experience with Elevation Chevrolet GMC of Boone I recently agreed to purchase a 2024 GMC Hummer EV from Elevation Chevrolet GMC. After negotiating the price, the sales manager provided the final figu recently agreed to purchase a 2024 GMC Hummer EV from Elevation Chevrolet GMC. After negotiating the price, the sales manager provided the final figures, pulled my credit to arrange financing and scheduled an appointment for 11 a.m. the following morning to complete the purchase. Believing the deal was finalized, I arranged insurance on the Hummer, spent considerable time cleaning out my Toyota Tundra for the trade-in and prepared for the drive to Boone. Then I received a text from the dealership asking if I was still interested in the Hummer and advertising an additional $600 price reduction. I immediately called the sales manager to ask why a vehicle I had agreed to purchase was still being advertised. He blamed the message on an automated AI system. Concerned, I specifically offered to put down a deposit to secure the vehicle. He assured me that someone from finance would contact me to arrange it. That call never came. Instead, at approximately 5 p.m., he called to tell me the Hummer had been sold to someone else. This came after an earlier pricing issue in which I discovered the vehicle advertised on their own website for $1,100 less than the price initially quoted to me. They eventually agreed to honor the advertised price, and we proceeded with the transaction. I understand dealerships are in business to sell vehicles, but what happened to basic customer service and accountability? We had agreed on the numbers, they had pulled my credit, I had insured the vehicle, prepared my trade-in and scheduled pickup. I even offered to put down a deposit, and they failed to follow through. If the vehicle was still available to other buyers, why wasn't I told? And why offer to arrange a deposit if nobody intended to follow through? I intend to file a complaint with the Better Business Bureau and share my experience on Google and other consumer-review platforms. Prospective customers deserve to know how this dealership handled a transaction that, as far as I was concerned, was ready to be completed the following morning. An extremely disappointing experience and a complete loss of confidence in this dealership. Paul More

This dealer is not trustworthy. Zach Brown the Sales manager is the worst. Elisia the finance manager is very shady and will send you emails of warranties to have you sign the finan Zach Brown the Sales manager is the worst. Elisia the finance manager is very shady and will send you emails of warranties to have you sign the finance paper to come and found out that you're not covered at all. Don't buy from here. I wish I saw these reviews before getting my vehicle. Don't do it. Don't do it. And especially to the African American community stay far away from this dealer. More

If I could leave a negative number I would. Absolutely the worst buying experience ever. Liars, no customer service, and sneaky. That describes the whole place. Stay as far away from here Absolutely the worst buying experience ever. Liars, no customer service, and sneaky. That describes the whole place. Stay as far away from here as you can. More

Purchased a 2024 gmc canyon 9-5-25 and was told it would be ready next day (Saturday) I went Monday it was not ready and they did not attempt to inform me. 30 minutes drive one way wasted. Vehicle was fina be ready next day (Saturday) I went Monday it was not ready and they did not attempt to inform me. 30 minutes drive one way wasted. Vehicle was finally delivered 10-20-25!!!! Warranty for vehicle was finally put in place Late December. All through this all communication was initiated by me. This is by far the worse dealership I have worked with in the past 50 years! Beware, they promise but do not deliver, they do not know their business from manager to sales person to finance person. More

I purchased a used Tahoe from this dealership December 2025. They were all eager to sell me the vehicle. Its a very long story, but I purchased the vehicle on the agreement that they would fix three thing 2025. They were all eager to sell me the vehicle. Its a very long story, but I purchased the vehicle on the agreement that they would fix three things with the vehicle. The first fix went well, the 2nd and 3rd items did not. I had to constantly stay in contact with them/or go by there to get the items fixed. My vehicle sat there a week due to them not wanting to sign the papers that they would cover those fixes that we had agreed upon. (make sure you get copies of ALL the paperwork when you purchase a vehicle. An associate in the service dept. even spoke with the sales team about the paperwork for the fixes, and it still took a week. I was told for three weeks a specific item for my vehicle had been ordered, and it in fact had not been. It was hard working with this sales team, they would promise one thing and then not follow through. I finally got the items fixed, but I will NOT purchase another vehicle from them. I suggest going to Ash County NC or Wilkesboro NC to purchase a Chevrolet/GM vehicle, not Elevation in Boone. They did not even fill it up with gas after I purchased the vehicle. If you are a female purchasing a vehicle yourself, do not go to Elevation. If you do, take someone with you to assist with the vehicle purchasing process. More

We just purchased a new 2026 Chevy Traverse. Elevation team was great. We had tried to purchase a Traverse at several other dealerships but couldn’t never reach a deal. At Elevation they ar Elevation team was great. We had tried to purchase a Traverse at several other dealerships but couldn’t never reach a deal. At Elevation they are up front and give you the best price up front. We had a deal worked out in 30 minutes. We worked with Mark and the owner actually came in and helped make the deal happen. If you’re looking for a new or used vehicle I highly recommend. Gained a life time customer. More

Was a pleasure to work with. They had me in the car I wanted with the payment I wanted within a couple hours and out the door. They had me in the car I wanted with the payment I wanted within a couple hours and out the door. More

If I could leave a zero I would. Service department is terrible besides the nice lady who answers the phone. Christine the service manager did not like me being upset with their poor Service department is terrible besides the nice lady who answers the phone. Christine the service manager did not like me being upset with their poor performance and when I told her I would talk to the general manager she hung up on me. Then when I went to pick up our vehicle for a warranty claim they would not give me keys back until “ the paperwork was found and paid”. Well of course Christine had the paperwork with her magically and they finally gave me the keys to leave. I will leave terrible reviews everywhere I can because this isn’t the only bad experience with them recently according to other locals who use to get their service work done there. Stay away from this service dep and to be honest the business in general. I requested a call back from her boss and that this would be rigged and it’s been over a week now with not a single call back. More

I was sold a 2022 Jeep Wrangler back in June. No one informed me of an issue with the Carfax report. The report I was shown was clear of any issues. I waited until September to try to refinance m No one informed me of an issue with the Carfax report. The report I was shown was clear of any issues. I waited until September to try to refinance my Jeep with my bank for a lower APR (save money) and when they pulled up the Carfax there was a report of there being an odometer report issue Iisted. Since then, I have called numerous times to the dealership to try to resolve the issue and spoke to many different people with no luck. No one ever calls me back or contacts me in any way to fix the issue. I have made several attempts by calling the dealership to get the document(s) I am needing to take care of the Carfax report I am still having an issue with. The odometer reading report is still showing on the Carfax report, and because of that I cannot get my vehicle refinanced by my bank which means I am losing money because of the APR being so high on the loan. And if I ever decide to trade or sale the vehicle I cannot because of the report on the Carfax makes it look like there is an issue reported with the vehicle. This has been an on-going issue for me since September when I tried to refinance More

I do not recommend this dealership! All employees I dealt with have no integrity, from the GM down. I agreed with the GM on a purchase price of a used car. The sales contract did not All employees I dealt with have no integrity, from the GM down. I agreed with the GM on a purchase price of a used car. The sales contract did not reflect our agreed price. I only learned this after the car was delivered to me. Not only was the sale price misstated, price packing was used without my knowledge or concent. I definitely do not recommend using this dealership! More